Pratyush Sharma

Hi @PaulH49, Please let us know the following details so we can further investigate: On which device (along with OS version) are you using Enpass? Which Firefox version are you using? Which Enpass extension version are you using? Are you using any Antivirus or third-party security-related extension? Thanks for your co-operation

Hi @jgw0, Thanks for sharing the details. While importing an HTML, the select file prompt has an option in the bottom right to choose between All files and Document files. Please choose All files and then you'd probably see the HTML file to import.

Hi @qgvrt, Thanks for writing back in. We had already tested the issue on Android 10 and will be testing the same in OneUI. We will update you once we have further information. Thanks for your co-operation.

Hi @Ast67, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @pidzsey We are sorry for the inconvenience caused to you. For quick troubleshooting disconnects the sync from all the devices and reconnect it again. If your problem persists, please share the demo account of your WebDAV so that we can investigate where the problem could be. Thanks!

Hi @Chris Johnson, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @freshfruit, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @artemp, Sorry for the inconvenience caused to you. Please let us know following details so we can further investigate: On which devices and OS versions are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @PeterCH, Thanks for writing back in. Please check your inbox, as we've messaged you to help you resolve this issue.

Hi @Galaxy, Thanks for using Enpass and writing to us. Currently, in Enpass you cannot choose the location for each vault, but you can change the database location. To do so, please note that option to change database location is only available for an app downloaded from Enpass website. If you have downloaded Enpass from the Mac store, it won’t be possible to change the database location. To change the database location, please follow these steps: Open Enpass → Under Settings, go to Advanced → Click on Change Location to change the data location.

Hi @Anthony, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Etbron, We are glad to know that the problem with sync has been resolved. Since Enpass 6 and Enpass 5 are based on a different directory architecture, so the location for the sync data is also saved in different locations on OneDrive. Thanks!

Hi @Bryan A, Sorry for the inconvenience caused to you. Please let us know the following details so we investigate where the problem could be: On which device (along with OS version) are you using Enpass? Which Enpass version you are using Website or Store version? Also, let us know have you enabled Open Automatically at System Startup is enabled in Enpass general settings. Thanks for your co-operation.

Hi, We are sorry for the inconvenience caused to you. For quick troubleshooting please disconnect the sync and reconnect. If the problem persists please let us know the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Hope this helps!

Hi, Our QA team is not able to reproduce the issue can you please let us know if you are still facing the same issue. Thanks for your co-operation.

Hi @Yevhen Kushnir, Please follow the steps mentioned in this FAQ and let us know if the issue persists. Thanks!

Hi @jgw0, We're glad to read you wish to purchase Enpass, and we hope you're trying to purchase on a mobile platform coz Enpass for desktops is entirely free! Please note that you can purchase Enpass from the AppStore for your iOS device and PlayStore for your Android device. Please share any concerns or difficulties in purchasing Enpass. Thanks.

Hi @PeterCH, Thanks for writing in. Currently in Android devices Enpass supports unlock via fingerprint, PIN and master password). However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @T-Bone, Thanks for writing in. When you save a new entry on a device, it gets added on the local database and then on the cloud account with which Enpass sync is set up. It doesn't reflect on remaining devices (syncing with the same cloud) until you open Enpass on the other devices. This is because the sync on remaining devices triggers after the decryption of the Enpass database(on unlocking Enpass). The functionality is to decrypt the fetched encrypted item from the cloud because the cloud is just a storage medium, and no encryption/decryption of data takes place on the cloud.

Hi @Waterloo, Sorry for the inconvenience. Please make sure you are using the correct master password by checking the caps lock off. Also, try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Are you able to access all your data on any other device?

Hi @Ezekiel, Thanks for using Enpass and writing to us. We really appreciate you for your exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted down and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Syd, We are sorry for the inconvenience caused to you. Please follow these troubleshooting steps and let me know if the problem persists. Which Enpass version you are using Website or Store? Goto System Preferences --> Touch ID --> Check Touch ID is Enabled. Also let us know are you facing this issue when you are using your system is Clamshell mode? Thanks for your co-operation.

Hi @jfbail, Sorry for the inconvenience. Please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? If possible, let us know in which website you are facing the issue.

Hi @sundawg56, We are sorry for the inconvenience caused to you. Don’t worry, your purchase is safe. Try restoring the Pro version of the Enpass app using the below steps: Open Enpass --> Click on ‘Settings’ --> Click on ‘Trial user/Account:_____ (1st option of the settings)' ---> Tap on 'Restore Purchase’ given on bottom of the app → Done. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account with which you purchased the Enpass app. If the above doesn't help, please share the Enpass purchase receipt at support@enpass.io so that we can help you better. Thanks for your co-operation.

Hi @lstocky, We are sorry for the inconvenience caused to you. Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue. Thanks!