Pratyush Sharma
Enpass team member-
Posts
1579 -
Joined
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Days Won
1
Everything posted by Pratyush Sharma
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Hi, Sorry for the trouble you are going through. It seems you forgot the master password. For quick troubleshooting, change the Enpass folder name in Documents directory of the system and check. If the issue persists, make sure you kill the app and start a fresh instance. Hope this helps!
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System tray icon resolution in Linux Mint
Pratyush Sharma replied to Yevhen Kushnir's topic in Linux
Hi @Yevhen Kushnir, Thanks for sharing the details. I have noted down the issue and notified the concerned team to look into it. Thanks! -
Copy/move entry to other vault from "All vaults" view
Pratyush Sharma replied to user3458's topic in Feature requests
Hi, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! -
import Enpass fails importing 1Password data
Pratyush Sharma replied to Area's topic in Importing data from other softwares
Hi @fha Thanks for sharing the details. We tried replicating the same at our end. We’ll suggest you follow the below workaround to import 1pif file in Enpass: Create a folder (any name you wish) on your Mac(preferably Desktop). Export 1pif file into that folder or copy-paste any existing file into the newly created folder. In Enpass, while importing data, select the particular folder where you save the file (in the previous step) and click on Open button in the bottom right corner. (See attached screenshot). You should be able to import data from 1pif file. If this doesn’t help or if you find any difficulty, please let us know. -
System tray icon resolution in Linux Mint
Pratyush Sharma replied to Yevhen Kushnir's topic in Linux
Hi @Yevhen Kushnir Thanks for sharing the details. I have noted down this issue and notified the concerned team to look into it. Hopefully, a fix will be available in the future updates. If there's anything else, let me know. Thanks. -
Error 403: Vivaldi sync stopped working today
Pratyush Sharma replied to An Enpass User's topic in Windows PC
Hi @An Enpass User, We regret the inconvenience. Sometimes re-booting the device might help. If the problem persists, please share the following details so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass version and extension version are you using? Which Vivaldi version are you using? Thanks for your co-operation. -
Hi, Thanks for writing back in. Please follow the below mentioned steps and revert if the issue persists: Disconnect sync from all devices. Open One Drive in the system's default browser and logout form the cloud account. Now try to enable sync with your OneDrive account. Hope this helps!
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System tray icon resolution in Linux Mint
Pratyush Sharma replied to Yevhen Kushnir's topic in Linux
Hi @Yevhen Kushnir, Welcome to the forums! That really looks ugly! Could you please share the screen resolution of your system's display, and did you try restarting Enpass to check if that icon's appearance changes? Thanks for your co-operation. -
Concern about the free Pro upgrade
Pratyush Sharma replied to Myna's topic in Registration and Purchases
Hi @Previously Satisfied User, We are sorry for the inconvenience caused to you. However, please do not worry as your earlier purchase is safe and we'll help you restore it. Please share your purchase receipt and the device details where you're trying to restore your earlier purchae with us on support@enpass.io so we can help you better. Thanks for co-operation. -
Hi, Sorry for the inconvenience caused to you. Please let us know the following details so we can further investigate this issue: Which Enpass version you are using? How many items are there in your Enpass? Are you facing this issue when the App is running in the background, and you try to open it in the foreground or any specific condition? Thanks for your co-operation.
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Hi @jgw0, Thanks for using Enpass and writing in. Please follow the steps as mentioned in our user manual and if you face any issue, revert to us on support@enpass.io with the following details so we can help you better: On which devices (along with OS) are you using Enpass? Which Enpass version you are using? Which Roboform version you are using? Which language you are using as default?
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import Enpass fails importing 1Password data
Pratyush Sharma replied to Area's topic in Importing data from other softwares
Hi @fha, Sorry for the inconvenience caused to you. Please revert to us with the following details on support@enpass.io so we can further investigate: On which devices (along with OS) are you importing data into Enpass? Which 1Password version you are using? If possible, share the screenshot of the issue? Thanks for you co-operation. -
Hi @RASTPB, Thanks for writing in. To share a vault via sync, you can either create a new account on any of the cloud providers or use any of your existing OneDrive accounts and follow the below steps: Open Enpass on your phone and go to Enpass settings --> Vaults --> Tap on Primary ---> Select Sync and choose a cloud account to your database. Enter your cloud account details, follow the instructions and wait till the sync is done. Now open Enpass on your wife phone --> Vaults --> Tap on Primary ---> Select the cloud (as in Step 1) from which you had enabled sync on your phone.
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Whitelist Edge Chromium binary
Pratyush Sharma replied to FuN_KeY's topic in Autofilling and Desktop Browser Extensions
Hi @FuN_KeY, We appreciate your quick and valuable feedback on Enpass compatibility with the latest Edge update. We'll work on improving the Enpass compatibility with Edge, and have considered your suggestion for our reference. Thanks. -
Hi All, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
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Hi @Abdul, Sorry for the inconvenience. Could you please try enabling the 'Match URL Hostname' in Enpass browser settings. If the problem persists, please let me know.
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Copy/move entry to other vault from "All vaults" view
Pratyush Sharma replied to user3458's topic in Feature requests
Hi @user3458, Thanks for using Enpass and writing in. You can move/copy the item in another vault once you select the particular vault on which the item is. (If you have selected ‘All Vaults’, then the option ‘Add to Vault’ will disable.) -
Hi, Sorry for the trouble you are going through. Please try to restore your database using the WiFi restore option and let us know if the issue persists. Thanks!
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AUTOFILL NOT WORKING ON ON CHROME
Pratyush Sharma replied to Ace4Cars's topic in Autofilling and Desktop Browser Extensions
Hi @user3458, Thanks for writing back in. If possible, please create a dummy item on any website and share the video of the steps you are doing to autofill so we can check where the problem could be. -
Unlock with TouchID options keeps disabling by itself after a few minutes
Pratyush Sharma replied to Nishant's topic in Mac
Hi @saschap, Thanks for writing back in. We would like to inform you that if you have enabled the Touch ID, then the app asks for the master password when the System restarts When you quit Enpass and start it again as a fresh app. However, we do have plans to improve the functionality in future updates. -
TOTP Password not working due to refresh time
Pratyush Sharma replied to m.lederle's topic in Desktop
Hi @m.lederle Thanks for writing back in. Currently, the TOTP refresh time is 30 seconds only. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. -
Hi, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
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Erro ao abrir o Enpass em Windows 10
Pratyush Sharma replied to Joaquim Figueiredo's topic in Windows PC
Hi @Joaquim Figueiredo, Sorry for the inconvenience caused to you. Please follow the steps 2 to 4 from this link and reboot the system. If the problem still persists, kindly contact Microsoft Support as they will assist you better. Hope this helps! -
Hi @RayR Thanks for writing in. Currently we don't support Enpass in ARM devices. However, we have future plans to support Enpass in ARM devices and we will update you if we have any information regarding this. Thanks!