Jump to content
Enpass Discussion Forum

Gulshan Dogra

Enpass team member
  • Posts

    463
  • Joined

  • Days Won

    19

Posts posted by Gulshan Dogra

  1. Hi @Spandalino,

    Welcome to the Enpass community.

    On 6/6/2022 at 12:56 PM, Spandalino said:

    In future updates could you allow us to move items directly from the trash to the archive?

    I have duly noted your feedback and this suggestion has been forwarded to our concerned team for further consideration.

    #SI-2914

  2. Hi @WreckGar,

    Welcome to the Enpass community.

    On 6/3/2022 at 11:11 PM, WreckGar said:

    Is there a direct download link to get the current version of the android app without going through the google play store?

    It is completely understandable that you are concerned and you have chosen not to use Google Play Store services. Unfortunately, there is no direct link for downloading the Android Application. Enpass can only be downloaded from the Play Store for Android devices.

  3. Hi @all,

    Thank you very much for your patience and support.

    All your feedback on this forum has been forwarded to our concerned team and we are continuously reviewing your responses. This feature request is currently being examined by our backend team.

    #SI-1081

  4. Hi @Nyagaka254,

    Please share the following details so that we can assist you better in this.

    1. On which all devices and OS versions (mention all) are you using Enpass?
    2. Which Enpass version are you using on each device?
    3. Share the screenshot any error messages or codes you are getting during the sync.
    4. Does the last synced time get updated on the sync page?
  5. Hi @KevDroid5000,

    Welcome to the Enpass community.

    For quick trouble shooting please refer to the steps mentioned below and let me know if this works for you.

    1. Take a manual backup of your Enpass database on all the devices.
    2. Disconnect the sync on all devices.
    3. Open your OneDrive account on any browser and then remove the Enpass & Enpass 1 folders from the OneDrive account.
    4. Now re-set up the sync with OneDrive on all the devices and check.
  6. Hi @xillion,

    Welcome to the Enpass community.

    I appreciate your efforts for taking time to explore our app and sharing your feedback with us. Currently it is not possible but I have duly noted your point and your suggestion has been forwarded to our concerned team for further consideration. 

    #SI-2906

  7. @Matt Miller,

    Thanks for sharing the details.

    I have duly noted your feedback and it has been forwarded along with your details to our concerned team for further investigation. Can you please share that while switching between applications, do you use the "ALT+TAB" command? That would cause this problem.

    #SI-2901

  8. @oldcastle,

    Thanks for sharing the details.

    I have forwarded your feedback to our concerned team for further investigation. Meanwhile, I would recommend to un-install the Enpass application and re-install it (make sure to take the manual backup of your Enpass database beforehand). Also re-install the Enpass browser extension and try to connect again.

  9. Hi @oldcastle,

    Welcome to the Enpass community.

    This error might occur in a mixed environment when the browser is running recently updated in the background and newly open browser windows/tabs use the updated version. Please restart your browser. If any authorization/pairing prompt is shown, please complete the process.

    Also, disable and enable the Browser extension from the Browser settings of the Enpass app.

    If the problem persists, please let us know the following so that we can help you better.

    1. On which device (along with OS version) are you using Enpass?
    2. Share the versions of the Enpass App, Enpass Extension, and Chrome version you are using?
    3. Are you facing the same problem with other browsers too?
    4. Are you using any Antivirus or third-party security-related extension?

    #SI-2127

  10. Hi,

    Thank you for reaching out to us.

    I would like to share that Windows Store apps can access data only from their sandboxed container and it's not possible to change the default location.

    NOTE: With the latest Enpass version Enpass data location can't be set on remote location. If you want to store the data location on remote location and then we recommend to use Enpass portable. Refer to this link

  11. Hi @Kenny Park,

    Welcome to the Enpass community.

    Please share the following details so that I can get this issue investigated by our concerned team.

    1. On which all devices (along with the OS versions) you are using Enpass?
    2. Which Enpass version you are using on each devices?
  12. Hi @Ingenius,

    Welcome to the Enpass Community.

    Answer to your queries is mentioned below:

    1. You can retrieve items from the Trash by: Open Trash bin--> Select an item--> Right Click-->Restore.
    2. You can exclude items from Audit by: Click on Audit--> Select an item --> Right Click--> Exclude from Password Audit.
    3. You can re-include item once you have excluded by: Click on Audit--> Scroll down to Excluded list--> Select an item--> Right Click--> Include in Password Audit.
    • Like 1
  13. Hi @Bleeddragon,

    Hope you are doing great.

    To help organize your items automatically, Enpass includes familiar built-in categories. Each category has a set of template items, so when you choose a category when creating an item, you already have all the fields you need for the information you're storing. For more information refer to this link from our user manual.

    On 5/26/2022 at 11:35 PM, Bleeddragon said:

    I can't see in the entries which category they are assigned to and especially which ones don't have a category yet.

    When you click on categories each category have total number of items defined on the right side of it. Every item you create is present inside some category. If you are unable to see the category column in you Enpass then follow these steps:

    • Open Enpass--> Go to "Menu" (hamburger option )--> Click on "View" --> Select "Categories" from the list. 
  14. Hey @FuN_KeY,

    Thanks for reaching out to us and sharing the details.

    I would like to share that we are aware of this issue and our backend team is working on it towards its fix. It will be fixed in the future updates of Enpass. In the meantime, we appreciate your patience and support in advance.

    #SI-2888 
    #SI-2507

    • Like 1
  15. Hi @Manoj,

    Thanks for reaching out to us.

    On 5/29/2022 at 3:48 PM, Manoj said:

    WiFI Sync is not working while using Mobile Hotspot on any of my devices

    Mobile hotspots can't connect to Wi-Fi Sync since you need to connect all your devices to the same Wi-Fi network. I recommend that you try the below-mentioned troubleshooting steps and let me know if it works.

    1. Disable and re-enable Wi-Fi on all the devices.
    2. Restart your desktop and mobile device.
    3. Make sure that the date and time are the same or set to Automatic on all devices.
    4. Restart your wireless router.
    5. Stop and re-start Wi-Fi Sync Server on your desktop.

    For more information refer to this link

  16. @Nyagaka254,

    Thanks for notifying me that autofill issue has been resolved by our 6.8.2 Beta version.

    If you are still facing any issue with autofill on any webpage, please share the following details on our support@enpass.io along with this forum link so that we can assist you better.

    1. On your Vivaldi Browser, open the webpage on which the issue is occurring.
    2. Use the command “Ctrl + S“ to save the webpage to your Desktop OR you can right-click on the webpage → Save Page As → Save.
    3. An HTML file and a folder of that webpage will be saved on your PC. Select both documents and compress them into a ZIP file.
    4. Then share that ZIP file with us at support@enpass.io, and we will get this issue further investigated.
×
×
  • Create New...