Abhishek Dewan

Hi @all

In our comprehensive investigation of this issue, we have identified that another software installed on the system may be causing a focus-stealing problem, resulting in the closure of Enpass Assistant. Could you please check and provide the name of any such software that might be causing this interference?

Hi @Emmitt

Please share the below details with us and we will gladly get this checked for you -

1. The total number of Items, Vaults and attachments you have saved in the Enpass app.
2. A short video showing this issue would be helpful (You can share the video with us at support@enpass.io and mention this forum).

Hi @Matt R

I've relayed this matter to our dedicated team, and they are currently investigating it on your behalf. Rest assured, I will provide updates to this forum as soon as more information becomes available. Your patience during this process is greatly appreciated

Hi Riza

I've escalated this issue to our specialized team, who are actively investigating it on your behalf. I'll keep you posted with any updates on this matter in this forum. We appreciate your patience during this process.

#SI-3480

Hi @all

While we thoroughly investigate this issue on our end, could you please try resetting the PIN and share your findings with us? This information will help us in getting to the root of this concern.

Hi @kos1958

We kindly ask you to reach out to us at support@enpass.io and our team will be more than happy to assist you with this concern.

Hi @Fadi

We appreciate your feedback and understand your concerns regarding the development of Enpass. We value your loyalty and patience as a long-time user.

We want to assure you that we take user feedback seriously, and our development team is continuously working to improve and enhance the Enpass experience. While it may seem like progress has been slow, we are committed to delivering new features and improvements that align with industry standards and user expectations.

We understand that there are other password managers in the market, and we respect your decision to explore other options that better suit your needs. We're glad to have served you, and we hope that you'll keep an eye on Enpass in the future, as we have plans for ongoing enhancements.

Your feedback is invaluable to us, and it helps us make informed decisions about our product roadmap. We apologize for any disappointment you may have experienced, and we'll strive to do better in the future.

Hi @hispanico957

No two vaults can be synced to the same cloud account and each vault in Enpass must be synced to a distinguished cloud. However, you can use the same cloud service provider (i.e., Dropbox, Google Drive, etc) but the accounts must be different per vault. Kindly use different cloud account to synchronize in case of multiple vaults.

Hi @johnq

Thank you for sharing the feedback with us.

While we look into this concern for you, please share the requested logs with us as well.

Hi @sargan

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi Riza

Thank you for sharing the requested details.

While we look into this concern for you, please share the exact version of the OS as well.

Hi @krblaz

Similar to Mac, the Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Full-time unlocking with Windows Hello. To enable this feature:

• The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled.

• Enpass must have a Master Password set.

• Then you can enable Windows Hello in Enpass by going to Settings > Security > Quick Unlock.

Please ensure that you are using the Microsoft store version of the Enpass app and not the website version.

Hi @MaxKraft

Thank you for letting us know that the issue you were facing has been resolved.

In case of any other queries/concern, feel free to create a new forum or contact us at support@enpass.io and we will be happy to help!

Hi @Tobl

We appreciate your feedback, and I want to assure you that we have taken note of it. I have promptly shared your input with our development team to help us make future improvements. Your patience during this process is genuinely valued.

Hi @Matt R

Kindly also share the version of the Enpass app along with the number of Vaults, Items and attachments.

Hi @MaxKraft

Thank you for sharing the screenshot.

Kindly share the version of the Enpass and OS as well and I will get this concern further checked for you.

Hi Riza

Thank you for sharing the screenshot.

Kindly share the version of the Enpass, OS, Enpass Extension and browser version as well and I will get this concern further checked for you.

Hi @Mokaraa

I kindly ask you to please review my post from September 13th. Our development team is actively addressing the issues related to specific regex patterns, and as soon as a patch is available, I will promptly update this forum. Your patience is greatly appreciated during this time.

Hi @MaxKraft

In addition to what @AnakinCaesar suggested, you can also refer to the steps in this link and ensure that you are not missing any crucial steps while installing the browser Extension. Also, I would suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

Moreover, the Enpass Extension is available for Desktop devices only. To learn about autofilling in the Android version of the app, please refer to this link.

Hi Riza

Kindly share the version of the Enpass app, OS and Enpass Extension version you are using along with a screenshot if possible and I will gladly get this checked for you.

Hi @Haifeif

Thank you for elaborating on the concern.

Please try the below troubleshooting steps and share your findings with us -

1. On the device on which you are facing this issue, create a manual backup of your Enpass data.

2. Once done, erase the data from local that can be done from the main app settings → Advance settings → Choose erase everything.

3. This will delete the existing data locally. Then, setup Enpass again from welcome screen, try connecting the sync with the required cloud and share your findings with us.

Hi @Welshdog

Kindly refer to my post on this thread and ensure that the Mac AppStore version of the app is installed on the device. Also, do give the troubleshooting steps a try if the problem persists.

Hi @sharky

I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration . Your patience during this process is greatly appreciated.

#SI-3474

Hi @KarlKaos

Enpass can automatically detect login forms and fillable fields, and suggests the corresponding Items stored in Enpass to fill those fields. If in case the URL of the webpages are same, the app may provide multiple suggestions to autofill.

In this situation, do give the suggestion shared by @AnakinCaesar a try. If the problem remains, kindly share the version of the Enpass app, OS, Enpass Extension and browser you are using and I'll get this investigated for you.

Hi @chucky888

In addition to what @AnakinCaesar suggested, you can also refer to this link to learn more about how to set up Wifi Sync. If you have any more queries/concerns, feel to to update this forum and I will be happy to assist you with it .