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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Emmitt

    Please share the below details with us and we will gladly get this checked for you -

    1. The total number of Items, Vaults and attachments you have saved in the Enpass app.
    2. A short video showing this issue would be helpful (You can share the video with us at support@enpass.io and mention this forum).
  2. Hi @Fadi

    We appreciate your feedback and understand your concerns regarding the development of Enpass. We value your loyalty and patience as a long-time user.

    We want to assure you that we take user feedback seriously, and our development team is continuously working to improve and enhance the Enpass experience. While it may seem like progress has been slow, we are committed to delivering new features and improvements that align with industry standards and user expectations.

    We understand that there are other password managers in the market, and we respect your decision to explore other options that better suit your needs. We're glad to have served you, and we hope that you'll keep an eye on Enpass in the future, as we have plans for ongoing enhancements.

    Your feedback is invaluable to us, and it helps us make informed decisions about our product roadmap. We apologize for any disappointment you may have experienced, and we'll strive to do better in the future.

  3. Hi @krblaz

    Similar to Mac, the Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Full-time unlocking with Windows Hello. To enable this feature:

    • The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled.

    • Enpass must have a Master Password set.

    • Then you can enable Windows Hello in Enpass by going to Settings > Security > Quick Unlock.

    Please ensure that you are using the Microsoft store version of the Enpass app and not the website version.

  4. Hi @MaxKraft

    In addition to what @AnakinCaesar suggested, you can also refer to the steps in this link and ensure that you are not missing any crucial steps while installing the browser Extension. Also, I would suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

    Moreover, the Enpass Extension is available for Desktop devices only. To learn about autofilling in the Android version of the app, please refer to this link.

  5. Hi @Haifeif

    Thank you for elaborating on the concern.

    Please try the below troubleshooting steps and share your findings with us -

    1. On the device on which you are facing this issue, create a manual backup of your Enpass data.

    2. Once done, erase the data from local that can be done from the main app settings → Advance settings → Choose erase everything.

    3. This will delete the existing data locally. Then, setup Enpass again from welcome screen, try connecting the sync with the required cloud and share your findings with us.

  6. Hi @KarlKaos

    Enpass can automatically detect login forms and fillable fields, and suggests the corresponding Items stored in Enpass to fill those fields. If in case the URL of the webpages are same, the app may provide multiple suggestions to autofill.

    In this situation, do give the suggestion shared by @AnakinCaesar a try. If the problem remains, kindly share the version of the Enpass app, OS, Enpass Extension and browser you are using and I'll get this investigated for you.

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