Amandeep Kumar

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3807

To assist you effectively, could you please provide the following information: The hardware details and version of OS of the Mac. Number of Items and attachments you have saved in the Enpass app. Any cloud service you are using to synchronize the data.* Is this issue reproducible every-time? If yes, please share a screen record of this. With this information, I'll be better equipped to understand and address your concerns. Feel free to provide any additional details or screenshots if needed. #SI-3476

Thank you for reaching out about this issue with Enpass autofill on Firefox Android. To assist you better, could you please provide the URL of the website where you are encountering the autofill issue.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3501

If you are unable to manage your subscription through your iOS device, I suggest you email us at support@enpass.io from your registered email address. This way, we can assist you more effectively.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3789

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3783

With Enpass, you can only create one vault per cloud account. However, to organize passwords into different sections like you did with vaults in 1Password, you can use categories within Enpass. Simply create categories for "Me", "Wife", and "Shared", and then organize your items accordingly into these categories. This will allow you to maintain a similar organization structure within Enpass while utilizing a single cloud account for synchronization.

To cancel your iOS subscription for Enpass, you can follow these steps: Open the App Store app on your iOS device. Tap on your profile picture or initials at the top right corner to access your account. Tap on "Subscriptions." You should see a list of active subscriptions associated with your Apple ID. Find "Enpass" in the list and tap on it. Select "Cancel Subscription" and follow the prompts to confirm. This should allow you to cancel your subscription directly from your iOS device. If you don't see Enpass listed under subscriptions or if you encounter any issues, please let us know, and we'll assist you further.

To help us investigate the issue, please provide the following details: Enpass and OS of your machine. Firefox version. If there is a specific URL where this issue is occurring. Feel free to let me know if you have any specific details or questions you'd like to discuss.

Thank you, I've forwarded this issue to the Enpass technical team for investigation. I'll keep you updated as soon as I receive any updates from them. #SI-3778

I am glad to inform you that, Our development team has created a fix for issue you were , which will be included in the Upcoming updates. We appreciate your patience in the meantime.

Thank you, I've forwarded this issue to the Enpass technical team for investigation. I'll keep you updated as soon as I receive any updates from them. #SI-3777

I'd like to clarify that currently on desktop, Enpass can open a viewer for image and text (TXT) files only. For other file formats, you need to download the file first and then open it with the appropriate software. Could you please confirm if you're experiencing issues opening TXT files as well? Let me know if you have any other questions or concerns. I'm here to help!

We would appreciate it if you could provide the following details: Device OS version. Browser details. Enpass Version. Screenshots or screen recording, if available, would significantly aid our analysis. P.S. I suggest you use the latest version of the Enpass App and Extension

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3767

Thank you, I've forwarded this issue to the Enpass technical team for investigation. I'll keep you updated as soon as I receive any updates from them. #SI-3766

Sure, please visit the links below to understand how backup works in Enpass, including sync time intervals, location, and steps. If you need further information, please contact us at support@enpass.io, and I will look into this. How to take a backup How to restore a backup Syncing and accessing Enpass data across devices

In order to proceed with our investigation, could you please provide the following details: Enpass version and the operating system (OS) version of your device. Browser details (name and version). Confirm whether this issue occurs with other browsers too. Confirm whether this issue occurs with some specific websites or with all websites.(Share URL) Once you provide these details, I'll be better equipped to assist you in resolving the problem.

I understand your issue, and I'll be glad to assist you with this. To proceed with our investigation effectively, could you please provide the following details: Enpass version and the operating system (OS) version of your device. The version of 1Password from which you were trying to export data, and please specify the format in which you exported the data from 1Password. Once you provide these details, I'll be better equipped to assist you in resolving the problem.

Thank you for being a long-time Enpass user and for recommending it to others. Regarding your question about implementing OTP autofill with Enpass on websites, here's what you need to do: 1. Enable "Automatically copy and fill one-time code after autofill" in your browser settings for Enpass. 2. When you visit a webpage where you've stored the login details in Enpass, use your keyboard shortcut to fill out the username and password. 3. After autofilling the username and password, when the OTP field appears on the webpage, simply use the keyboard shortcut (CRTL+V) to copy the OTP from Enpass. Enabling the "Automatically copy and fill one-time code after autofill" setting in your browser settings will allow this workflow to function smoothly with Enpass.

Hey @M.H. Please provide the following information: - Number of items available in your vault - Number of attachments in your vaults Once we have this information, we can investigate the issue and assist you in resolving it.

Hey @CT94 Could you please confirm which version of Enpass you are using? Are you using the Store version 6.9.5 (1640)?

Apologies for the inconvenience caused to you. Actually, some servers used by the email provider use some filters which results in delayed OTP messages. Also, check the spam or junk folders in your mailbox For more details, please refer to this FAQ

Indeed, you can use Enpass on an offline device without requiring authentication from Enpass servers. However, please note that some features, such as data synchronization across devices, breach monitoring, and 2FA, will not be available in offline mode. Your data will be saved locally on the device, allowing you to access and manage it without an internet connection.