Amandeep Kumar

Thank you for your question and for considering Enpass. We understand your preference for privacy and minimizing data transfer from your device, and we’re happy to provide some clarity. Enpass does utilize network access for specific features, such as: Checking for updates Synchronizing with cloud services (if enabled) Fetching website icons Subscription verification checks Compromised password checker However, Enpass is designed to function offline, and your vault data remains stored locally on your device unless you explicitly choose to sync with a cloud service.

Currently, Enpass supports importing data with item-based tags to help maintain your organizational structure during migration. To achieve what you described—assigning tags to match each vault’s metadata—you would first need to export your 1Password data in a format that includes this information, such as CSV. Once exported, you can review the file and add tags to each item that correspond to the original vault names. This way, when you import the data into Enpass, your items will retain their tags and organization. Enpass allows importing data directly from 1Password or via a CSV format. While Enpass doesn’t natively recognize separate vaults during import, using tags can mimic this structure. After import, you can easily sort or search for items by their tags within your Enpass vaults.

Thank you for your suggestion regarding the "View Large" text size feature. We appreciate your input and will take note of your feedback to share with the respective team for consideration in future updates. In the meantime, you may be able to adjust the font size through your device's settings, which could help improve the text readability in Enpass. This can typically be done by navigating to your phone’s display or accessibility settings and modifying the system font size. We hope this helps, and please let us know if there’s anything else we can assist you with.

To assist you more effectively, could you please provide the following details? Enpass Version: Which version of Enpass do you currently have installed? Device Details: Specifics about your device model. Additionally, please ensure that the Enpass app is updated to the latest version, as updates often include fixes that could address this type of behavior. If possible, could you share a short screen recording of the issue occurring? This would help us better understand the problem. You can send the recording to support@enpass.io and mention this forum URL in your ticket.

To better assist you, could you please provide the following information? Enpass Version: Which version of Enpass do you currently have installed? Device Information: What device and operating system are you using when this issue occurs? If your Enpass app is not up-to-date, we recommend updating to the latest version, as updates often include performance enhancements and bug fixes that may resolve this issue

To change the backup location in Enpass, you'll need to install the website version of Enpass, as the store version does not allow for location changes. Once you have the website version installed, you should be able to set your Synology device as the backup location without any issues.

If you prefer not to disconnect all sync clients, the best approach is to initiate the Wi-Fi sync setup directly from the affected device. This should allow you to reconnect the server without having to remove it from all devices.

It seems that there might be another vault file created on your WebDAV server, which is causing the master password prompt for a different vault. I recommend the following steps: Verify Vault Connection: Ensure that the vault you are trying to connect to on the new Linux machine is the same as the one synced on your other devices. Backup and Reconnect: Take the latest backup of your data from the device where everything is working properly. Delete the Enpass database file from the WebDAV server. Reconnect your vault to the WebDAV server from the working device. After that, attempt to reconnect your vault on the new Linux machine and other devices. This should help resolve the issue. Let me know if you need further assistance.

The registration process is only required to activate your license. However, please rest assured that Enpass does not store any of your data on its servers. Your vault data remains securely on your trusted cloud storage or local device. In case of any unforeseen events, your data will remain accessible from your chosen storage, and Enpass will continue to function normally on your local devices.

The primary vault cannot be deleted directly. If you wish to remove it, you'll need to uninstall and reinstall Enpass, then do a fresh setup. For deleting the Enpass data stored in Google Drive, you can follow the steps provided in this link: Resetting Enpass to Erase Data or Start Over. Please let us know if you need further assistance.

Could you please briefly explain what specific feature you're looking for? Enpass does support passkeys, so we'd love to better understand your needs to see how we can assist or improve the implementation.

To clarify, the behavior you're experiencing applies to both the Enpass app and the browser extension. Recently used or frequently used logins should be shown first in both environments for convenience. If you're not seeing this in the extension, please try refreshing the browser or restarting the extension to ensure proper functionality. y.

This is the intended behavior of Enpass. Whenever you completely close the app or restart it, Enpass will ask for the master password.

Are you able to scroll down in the extension? If so, could you please check if the save options are visible below? Additionally, I recommend trying to reopen the app and the extension after force-closing them using Ctrl+Q. We are aware of some issues related to multi-monitor setups, and our team is currently investigating them. Please let me know if these steps help resolve the problem or if you need further assistance!

We have already informed our Technical Team to look into the issue and keep you updated with the further developments. We appreciate your cooperation and support! #SI-4057

Thank you so much for your long-standing support and valuable feedback! We appreciate your recognition of the features added over the years and your consideration in helping with the development through purchasing the license. Your points regarding the UI refresh for both desktop and mobile apps are well taken. As for a major release like an "Enpass 7" or other big updates, while we can't share specifics at this time, rest assured that your feedback has been forwarded to our UI/UX team for consideration. We're always working to improve, and input from users like you helps guide our development. Thank you again for your support, and please feel free to reach out if you have any further suggestions or questions! #SI-4071

Currently, Chrome OS Flex does not support Android apps or Google Play. However, we have noted your feedback and forwarded it to our technical team for consideration in future updates. Please keep in mind that various factors and considerations will be taken into account as we explore this possibility.

I understand your concern, but I’d like to clarify that the feature for quick unlocking via PIN is already available in Enpass. You can enable this option by navigating to the Enpass security settings and selecting the "Unlock with PIN" option. Once activated, you'll have the flexibility to unlock your vault using either the PIN or your master password.

Thanks for sharing the details. It looks like the issue you're experiencing with OneDrive has been addressed in our latest release. Please update your Enpass application to version 6.11.2, and you should be able to set up OneDrive backup successfully. If you continue to face any problems, feel free to reach out for further assistance!

We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us - Disconnect sync from Google Drive. Take a manual backup of the data Perform erase everything operation from Enpass Settings → Advanced Setup and create a new vault then sync it to the google drive account after creating the vault. (Keep same password as the master password while creating the new vault) Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). If the issue still persists then, Please share these details: Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. Does this issue occur after the recent update? If possible, could you please share your previous Enpass version on android device? Have you tried the same sync on different platform (like windows). Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful.

You can use the "Frequently Used" short filter to quickly access the most commonly used login details. This feature helps to prioritize the credentials you use regularly and sorts them accordingly for easier access.

We have addressed the crashing issue in our latest Mac OS beta release (store). For the store version, you'll need to subscribe to TestFlight from the webpage here. Please let us know if the problem persists. Your feedback would be greatly appreciated.

The sync times you're describing, especially the 15 to 30-second wait, shouldn't be happening. To help address the issue, please try the following steps: Clear the Enpass cache: Go to Settings -> Apps -> Enpass -> Storage -> Clear Cache. Reauthenticate the sync service: Disconnect from OneDrive and Box, then reconnect them in Settings -> Vaults. Ensure you're running the latest version of Enpass by checking for updates in the Play Store. If the problem persists, please let us know so we can investigate further.

Since you've had some success after reinstalling the app, it suggests a temporary disruption in the sync process. Could you please try the following steps: Restart both your iPad and Mac. On your Mac, go to Settings -> Wi-Fi Sync and ensure that Wi-Fi Sync is enabled. On your iPad, go to Settings -> Wi-Fi Sync and make sure it's connected to the correct server. If the issue persists, could you check for any firewall or network restrictions that might be affecting the connection? As for the new Password Manager on Mac OS Sequoia and iOS 18, it's always a good idea to explore alternatives, but rest assured that Enpass remains a robust and secure solution for managing your passwords.

Our team is aware of this issue and is actively working on a fix. In the meantime, we can offer a workaround that may help: Click on the Enpass icon in the Menu Bar. Click on the Hamburger menu in the lower-left corner. Click on Open Enpass. Once the app opens, enter your Master Password. Go to Settings → General → Run, and disable the setting "Hide dock icon when the main window is closed". Quit the Enpass app and then try opening it from the Dock again. This should prevent the issue from occurring until a permanent fix is released. We appreciate your patience and understanding.