Amandeep Kumar

Sure, as stated, if this is an old vault that you would like to delete, please follow the steps below: 1. Login to OneDrive from your desktop browser or the mobile OneDrive app. 2. Navigate to My Files (or just Files on mobile). 3. In the Apps folder, locate and delete the Enpass folder.

Allow me to explain. The "6.10.0 (1609)" version you mentioned is a Enpass Windows Website BETA version, while "6.9.5 (1639)" is a Enpass Windows Stable version. So, the stable version currently available is "6.9.5 (1639)", which is the latest stable version you currently have installed. Regarding the beta version you mentioned, it seems you're referring to the old beta version because today, we released the new beta version 6.10.1 (1655). BETA Release Note Link: https://www.enpass.io/beta-release-notes/traditional-windows/ Stable Release Note Link: https://www.enpass.io/release-notes/windows-pc/

We have just released the fix for the repeated issue in our latest update under Windows Version 6.10.1 (1655) and macOS Version 6.10.1 (1655). Requesting you to please try the above build via the link below and do forward your feedback: https://www.enpass.io/beta/ Feel free to provide any additional feedback. We appreciate your cooperation.

To diagnose the issue you're facing on the website, we require some additional information. Could you please follow these simple steps and share the details with us? Open the webpage where the problem is occurring in your browser. Use the command “Ctrl + S” to save the webpage to your Desktop OR right-click on the webpage → Save Page As → Save. This action will save an HTML file and a folder of that webpage on your PC. Select both the HTML file and the folder, then compress them into a ZIP file. Share that ZIP file with us, and we will investigate the issue further. Your cooperation in providing this information is greatly appreciated. Let us know if you need any further assistance!

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3743

Hi @nicoduck, I'm sorry to inform you that our technical team faced challenges while trying to resolve the issue reported by @ttk. Actually, as stated previously, we were able to reproduce it, but while working on it, the URL shared by the user has unfortunately stopped working/responding. This has hindered our team's efforts to fix the problem, and consequently, we have been unable to address this issue effectively.

Certainly, let me quickly look into this. Meanwhile, could you please provide the following details: URL link Browser version Enpass extension version Note: If the URL is not publicly accessible, please share the HTML saved page via DM to me.

I sincerely apologize for the inconvenience this issue has caused you. Your feedback is incredibly valuable to us, and we understand the importance of addressing this promptly. As informed previously, the issue has been reproduced, and we are actively working on resolving it. Meanwhile, as a workaround: Unlock Enpass. Go to Security. Set Up PIN (Enable and create a PIN to access Enpass). Now, when you lock Enpass and instead of using the PIN, opt to unlock it via Master Password, the Key File will be remembered. Note: You can now turn off the PIN feature if you prefer. Adding to it user can still use Keyfile to unlock, without having to set PIN, all he has to do, is manually lock Enpass and unlock using Keyfile(do this at least twice), without allowing App to quit. Once this is done, upon next unlock, user’s Keyfile location will be remembered.

We would appreciate it if you could provide the following details: Device OS version. Browser details. Enpass Version. Screenshots or screen recording, if available, would significantly aid our analysis. P.S. I suggest you use the latest version of the Enpass App and Extension

I'm pleased to inform you that our development team has accepted your feature request and has begun working on it. Adding a new feature may take some time, but rest assured, we'll keep you updated on the progress.

Your understanding is accurate, and I fully grasp the point you're making. Regrettably, at present, purchasing family or Enpass Lifetime plans via app stores is not available. I appreciate your feedback, and I've passed on your request to our development team for their consideration. #SI-3733

When transitioning from a one-year subscription to a Lifetime Plan, the remaining amount from your current one-year subscription won't be applied towards the Lifetime Plan. Instead, it will be treated as a new purchase. Upon purchasing the Lifetime Plan, it will be activated immediately. For further assistance, please contact us at support@enpass.io.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3732

I apologize for any confusion. Could you please confirm if you were able to import the attached Bitwarden exported sample CSV file to Enpass? Additionally, please open the attached sample CSV file in Notepad, and also open your exported CSV in another window of Notepad. Then, compare the header row along with a data row of both CSV files. Are they similar or not? If you find any differences, please edit those fields in our CSV and attach it back to the response. Thank you for your cooperation. https://drive.google.com/file/d/1Ms0v_M_VuVci69_52JAjHgTPjgWueIgl/view?usp=drive_link

We understand your concern, and we want to update you on the progress. Our development team has created a fix for the issue you were experiencing, which will be included in the upcoming update.

Actually the error code 1308018 indicates a "curl error 18 - transfer closed with outstanding read data remaining." This could be due to misconfigurations on the server side. @kobe_highlander

We truly appreciate your patience, and as discussed previously, our team has confirmed that the issue is definitely reproducible at our end. However, the fix is still being worked upon. I certainly understand that the rollout of the fix is taking more time than expected, but rest assured, Enpass is aware of this. Let me share this feedback with the team to prioritize it accordingly.

Hey @Alex80, certainly, this experience is understandable, and I completely agree with your point that it's been a longer than expected. I just want to add that we are still unable to reproduce this issue at our end. Nevertheless, we are still trying to conduct root cause analysis on why these are happening and how it can be prevented via fixes or workarounds. Once this is sorted out, I will surely update you here.

@TN_Dude, I certainly understand your point, but I would like to add that Enpass has continually been improving and keeps adding new features every year. Just to mention, we have recently added exciting features like Passkey Support. Our latest update in March 2024 itself showcases this commitment. And yes, we will be rolling out the higher version very soon. For reference, please visit: https://www.enpass.io/downloads/ Having said that, I have taken this feedback onboard and shared it with the relevant team. I genuinely thank you for your valuable support and patience.

@theCultThank you for letting us know about this and sharing your feedback that even after disabling the "Browser Authentication" option, the issue persists. Let me reach out to the Enpass technical team. Could you also please share the LibreWolf browser version you are using?

To help us investigate the issue, please provide the following details: Enpass version and the operating system version of your machine. The version of the Enpass browser extension you are using. The browser in which you are experiencing this issue. The URL where this issue is occurring. #SI-3721

To sync a Enpass vault, on your PC with Google Drive, please follow these steps: Open the Enpass app on your PC. Navigate to the settings or preferences section. This is usually represented by a gear icon or similar. Look for the "Vault" option in the settings menu. Then select vault that you want sync with google drive. Then click on connect. Select Google Drive as your preferred cloud storage provider for syncing. If you're still experiencing the issue, please provide the following details: Enpass version. Operating system version. A screenshot of the Enpass settings under "Vault > Connect > Options" where you're encountering the problem.

Unfortunately, we do not currently have the feature you mentioned. Thank you for providing this feedback, and I have forwarded your request to our development team for consideration. #SI-3720

If you want to update Enpass, I suggest you follow the steps below: Sync all your vaults before uninstalling the Beta 6.10 (1609) version. Take a manual backup of your latest data on your local device and ensure that the master password you remember is correct. Then uninstall beta version from your device. https://www.enpass.io/downloads/ follow link to download latest Enpass versions. If you're still experiencing the issue, please provide the following details: Operating system version. A screenshot of error

I've forwarded the issue to our Enpass technical team for investigation. Meanwhile, I recommend trying our latest Mac build, version 6.9.5 (1640). Please share your feedback with us regarding whether the problem still occurs with this version. #SI-3719