Amandeep Kumar

Our technical team is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application.

We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us - Disconnect sync from Dropbox. Take a manual backup of the data Perform erase everything operation from Enpass Settings → Advanced Setup and create a new vault then sync it to the Dropbox account after creating the vault. (Keep same password as the master password while creating the new vault) Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). If the issue still persists then, Please share these details: Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. Does this issue occur after the recent update? If possible, could you please share your previous Enpass version on android device? Have you tried the same sync on different platform (like windows). Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful. Your cooperation in this matter is greatly appreciated. For more information and help, feel free to contact us via the same email, and we will be happy to assist you. Also, visit our user manual.

while we look into this issue, can you confirm following: If the issue is specific to this particular website or is common to all websites they use? Can they verify if search filter in their extension is set to search by “Fields”. To verify, they can perform below steps- Open browser extension in any browser and click on mentioned button for filters From the dropdown menu that appears, select “Fields” option. Once this is done, again try to search with the existing search phrase they used as shown in video.

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3822

Not activation process cannot be done offline as we need to verify your purchase for licensing. However, you can use Enpass on an offline device without requiring authentication from Enpass servers. Please note that some features, such as data synchronization across devices, breach monitoring, and 2FA, will not be available in offline mode. Your data will be saved locally on the device, allowing you to access and manage it without an internet connection.

Thank you for reaching out and providing your valuable feedback. I've forwarded your request to our development team for their consideration. We greatly appreciate your input as it helps us improve our product and better meet the needs of our users. #SI-3821

Certainly, we're here to assist you. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is a specific URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem.

Thank you for reaching out and providing your valuable feedback. I've forwarded your request to our development team for their consideration. #SI-3664

Certainly, to assist you better, could you please provide the following information: Which cloud service are you using to sync your Enpass vault? (e.g., iCloud, Dropbox, Google Drive, etc.) If possible, could you share a screen recording demonstrating the issue? This would help us understand the problem more clearly. Once we have this information, we'll be in a better position to troubleshoot and provide a solution. Thank you for your cooperation!

I apologize for any confusion. To assist you better, could you please clarify if you're having trouble with your master password or your vault password?

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3812

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3811

We've received your request via support@enpass.io, and we've already responded to it there. Please continue the conversation via email to avoid duplication.

Bug for the respective issue has been logged. The fix will be provided in an upcoming release. We'll keep you updated on the progress and let you know once the fix is available.

Have you set Enpass as the preferred or additional service for using passkeys in the "Password, passkeys, and data services" options in your device settings? If not, please follow these steps: 1. Go to Settings. 2. Search for "Password, passkeys, and data services" options. 3. Select Enpass to enable it for passkeys. Additionally, have you enabled Android Credential Management for passkeys for third-party password managers? If not, follow these steps: 1. Open the Chrome browser. 2. Enter "chrome://flags" in the address bar and press Enter. 3. Search for "Android credentials Management for passkeys." 4. Select "Enabled for Google Password Manager and 3rd party passkeys." If you've already enabled both settings and are still experiencing issues, please provide a list of websites where the passkey is working correctly with Enpass and those where the issue persists.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3807

To assist you effectively, could you please provide the following information: The hardware details and version of OS of the Mac. Number of Items and attachments you have saved in the Enpass app. Any cloud service you are using to synchronize the data.* Is this issue reproducible every-time? If yes, please share a screen record of this. With this information, I'll be better equipped to understand and address your concerns. Feel free to provide any additional details or screenshots if needed. #SI-3476

Thank you for reaching out about this issue with Enpass autofill on Firefox Android. To assist you better, could you please provide the URL of the website where you are encountering the autofill issue.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3501

If you are unable to manage your subscription through your iOS device, I suggest you email us at support@enpass.io from your registered email address. This way, we can assist you more effectively.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3789

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3783

With Enpass, you can only create one vault per cloud account. However, to organize passwords into different sections like you did with vaults in 1Password, you can use categories within Enpass. Simply create categories for "Me", "Wife", and "Shared", and then organize your items accordingly into these categories. This will allow you to maintain a similar organization structure within Enpass while utilizing a single cloud account for synchronization.

To cancel your iOS subscription for Enpass, you can follow these steps: Open the App Store app on your iOS device. Tap on your profile picture or initials at the top right corner to access your account. Tap on "Subscriptions." You should see a list of active subscriptions associated with your Apple ID. Find "Enpass" in the list and tap on it. Select "Cancel Subscription" and follow the prompts to confirm. This should allow you to cancel your subscription directly from your iOS device. If you don't see Enpass listed under subscriptions or if you encounter any issues, please let us know, and we'll assist you further.

To help us investigate the issue, please provide the following details: Enpass and OS of your machine. Firefox version. If there is a specific URL where this issue is occurring. Feel free to let me know if you have any specific details or questions you'd like to discuss.