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Anshu kumar

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Everything posted by Anshu kumar

  1. Anshu kumar
    Hi @itsuia, Thanks for writing in. The attached image shows the built-in browser in Enpass App. If you want to directly login using an item, tap the button that’s to the right of its URL and select Enpass Browser from the list. Every time you tap a URL, you’d be prompted to select a browser and the link will open in a new tab. For more details please have a look at user manual. Hope this helps!
  2. Anshu kumar
    Hi @thirashima , Thanks for taking the time to let us know. We are aware of this issue and it will be fixed in the next update. Till then I request you to please bear with us.
  3. Anshu kumar
    Hi @Acer88, Thanks for writing in. You can sync Enpass data with pCloud, but you have to enable WebDAV support in it. Here are the settings to access your pCloud account via WebDAV protocol: Link: https://webdav.pcloud.com/:443 Username: {Your user name} Password: {Your password} Hope this helps!
  4. Anshu kumar
    Hi @EveryDayISeeMyDream Thanks for your suggestion. It's great to hear from users how they want and needs to use Enpass. I have noted down your request and we'll take it into consideration. Cheers!
  5. Anshu kumar
    Hi @uktivo, Oops! We are extremely sorry about this nasty bug. Please share some more info so that we can investigate where the problem could be. On which devices (all of them, along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which Cloud sync are you using? Have you previously imported data from any other software?
  6. Anshu kumar
    Hi @des619, Sorry to hear about trouble. I would like to share that some devices don't have "write permission" in some directories so Enpass is not able to create file/folder at that location that's why the button "Done" is disabled at that location.
  7. Anshu kumar
    Hi @Iliyan, I can not confirm you any ETA for this and only can say that it will be available in any of future versions. Stay connected to see all the new feature we add frequently to Enpass. Cheers!
  8. Anshu kumar
    Hi @morten_bendtsen, Thanks for reporting this issue. We have noted the website for further testing and will try to fix asap. Till then I request you to please co-operate with us.
  9. Anshu kumar
    Hi @Kontti, Thanks for your prompt reply and I'm sorry that the workaround didn't help. You can try uninstalling app in any one of your devices and share the results with us. Before that please let me know: Which Authentication method are you using for 2FA( Sms, Call, Authenticator app or any other)? While syncing what error message or code are you getting? Thanks for your co-operation!
  10. Anshu kumar
    Hi @rerx, Thanks for your prompt reply and sharing the instruction. We have finally able to reproduce this issue and it's been forwarded to the dev team, so they can try to fix this issue asap. Till then I request you to please bear with us.
  11. Anshu kumar
    Hi @Tokushima, Thanks for writing in. I would like to let you know that you can add new fields (URL, in your case) in any item (Facebook, for example). For more details please refer our user manual.
  12. Anshu kumar
    Hi @Pete, Thanks for writing in. We use Google Analytics to have an idea about the number of active users per platform/device/firmware. The same has been mentioned in our FAQ.
  13. Anshu kumar
    Hi Guys, Sorry to hear about your trouble and I apologize for the inconvenience. We have tested this issue in our labs but were unable to reproduce it. So it would be really helpful if you can provide the step by step instruction what you are doing exactly that is creating this issue. Thanks for your co-operation
  14. Anshu kumar
    Hi @Kontti, Sorry to hear about your trouble. For quick troubleshooting please disconnect the sync from all devices and reconnect it again. If your problem still persists, please let me know which Enpass version and OS version are you using on Windows devices?
  15. Anshu kumar
    Hi @claudio, Just an update! We have fixed this issue in the recent beta update and soon we will roll out stable one (hopefully before the end of this month). Cheers!
  16. Anshu kumar
    Hi Guys, Just an update that we have fixed this issue in the recent beta release and soon we will roll out stable version hopefully by the end of this month. Cheers!
  17. Anshu kumar
    Hi @Zach, Thanks for writing in and sorry for the confusion! Yes, the version 5.5.0.2 is for Linux and v5.5.1 is for Windows only. Cheers!
  18. Anshu kumar
    Hi Guys, We have recently rolled out Enpass beta version with a fix to this issue. Could you please try and see if it helps? Cheers!
  19. Anshu kumar
    Hi @evillama, Sorry to hear about your trouble. For quick troubleshooting please Disable Windows Hello from both of your System settings and Enpass settings and enable it again. Now check and let us know if Windows Hello is working fine or the issue still persists. If your problem still persists, please let me know which Enpass version and OS version are you using on Surface Pro 4 and Lumia 950 devices? Waiting for your prompt reply!
  20. Anshu kumar
    Hi @ianks, Sorry to hear about your trouble. One of the possible reason could be that file Enpass-desktop.conf doesn't have Read & write permission from the file properties. Enpass-desktop.conf is located at Home --> .config (hidden, Press Ctrl+H) --> Sinew Software System. Cheers!
  21. Anshu kumar
    Hi @Kelvino, Thanks for writing in. This feature has already been in the development phase but at the moment I can't assure you any ETA for this and only can say that it will be available in any of coming releases cycle. Thanks for your co-operation!
  22. Anshu kumar
    Hi @norisounds, Thanks for reporting this issue. We have tested this issue in our lab and Autosave login works fine for this site. So please make sure you are using the latest version of Enpass browser extension (5.4.0). If your problem still persists, please let me know what is your preferred browser and browser version so that we can investigate where the problem could be. Cheers!
  23. Anshu kumar
    Hi @jakejohn, Thanks for writing back. Actually, it's the default behavior of App. You have to manually click on the Enpass icon (In Task bar) to bring the main application to focus. However, I have noted down our discussion for improvement. Cheers!
  24. Anshu kumar
    Hi Guys, As I have stated earlier Moreover our dev team is already looking into an alternative method that will allow us to support Firefox. In the meantime, you can manually fill the logins in Firefox by using Enpass Keyboard. Thanks for your understanding!
  25. Anshu kumar
    Hi @Flore, Thanks for reporting this issue. We have noted the website for further testing and will try to fix asap. Till then I request you to please co-operate with us.
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