Anshu kumar

Hey guys,

Sorry for the trouble you are going through.

Our dev team is working on this issue and hopefully a fix will be available in the next update.

Thanks for your co-operation.

Hey guys,

I have already forwarded your request to the concerned desk. Meanwhile you can use attachment feature to add larger length of notes.

Thanks!

Hi @Maverick,

Webroot engine detects EnpassPortable.exe as Win 32.Malware.gen, which is entirely based on its heuristics. This is certainly a false positive and we have submitted it to Webroot support.

Thanks!

Hey @Krit,

Sorry for the trouble you are going through.

Sometimes rebooting the device might help to resolve this issue or else we would recommend you to please disable and re-enable the 'Enable Browser Extension'  option from Enpass Browser settings. Please assist me with the following queries, if the problem persists:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version and Enpass extension version are you using?

Thanks for your co-operation.

Hey guys,

Thanks for sharing the details.

Our QA team is looking into this issue. I will keep you update once I hear from them.

Thanks for your co-operation.

Hey @Torbjörn,

Sorry for the trouble you are going through.

Can you please let me know are you running the Jailbreak device so that I can help you better.

Thanks!

Hey @nonchiedercilaparola,

Sorry for the trouble you are going through.

Can you please let me know are you facing this problem after the recent update. Also, please share some more info so that we can help you better.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Number of vaults and items in Enpass?
• Which cloud services are you using Enpass?

Thanks for your co-operation.

Hey @Chris S,

Sorry for the unpleasant experience.We have tested this issue in our lab and were unable to reproduce it. To investigate further on this issue I want little input from your side so please let me know the following:

• Which Safari and Enpass extension version are you using?
• Which MacOS version are you using?
• Are you facing the same problem with other browsers too?

Thanks for your co-operation.

Hi @matthias-2019,

Thanks for writing in.

In the desktop version of Enpass have the Print feature. You can check under the ≡ menu from the toolbar -->  select File →Print.

Hope this helps!

Hey @MarcC,

Sorry for the unpleasant experience.

It would be a great help if you can share the screenshot of the problem along with Chrome OS and Enpass version so that I help you better.

Thanks for your co-operation.

Hi @thoronodor,

Sorry for the unpleasant experience. Skipping this thread was just anoversight. Sorry for that.

On 7/21/2019 at 1:42 AM, thoronodor said:

Installed Enpass versions: Win10-5.6.10, Android phone-6.0.8.215, Android tablet-5.0.3.1      I don't see why different versions would make any difference since all of them sync to my Google Drive.

I would like to share that since Enpass 6 is based on a new architecture, it will only sync with Enpass 6 and not with previous versions. To test the sync functionality,  you will need to install Enpass 6 on the other device as well. It seems in the above post that you are running the previous version of Enpass on some devices so please update the Enpass app and let me know if the problem persists.

Thanks!

Hi @bitbutcher,

Thanks for writing in.

Sorry to say no! Please have a look at our user manual for the respective platform to know how Enpass sync works.

Thanks!

Hey @meirha,

Sorry for the trouble you are going through.

I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists.

• Download the previous version of Enpass from this link.
• Now update the Enpass app.

Hope this helps!

Hey guys,

We are sorry for the inconvenience caused to you.

Our dev team is looking in to this issue and fixed will be available in the next update. I would like to hear your feedback after the update. Thanks for your co-operation.

Hi @Magnus_Carlsen,

Thank you for reaching out to us. 

The correct or rather the more accurate question would be, does Enpass intend to create such a backdoor to steal customer passwords in the future. The answer would be a straightforward no. As a business, Enpass has larger goals that would benefit from securing customer data ( since we are a security company), and not from stealing it. We have complete control over the queries originated from Enpass to servers and what it entails. 
Furthermore, we have abundant users who happen to be experts in security domain who are more than capable of identifying any such misadventure just by looking at the URL connections created by Enpass and what it contains. 
Lastly, we get regular 3rd party audits, whose reports are available on our website. Please check out the link here. 

Thanks!

Hi @ironicmoka,

Thanks for reporting this issue and we are sorry for the inconvenience caused to you.

Please let me know are you facing the problem even after restarting the app and share the following info so that we can check further:

• Number of items and Vaults in Enpass?
• Which cloud service are you using to sync?
• Have you changed the Enpass database location?

Thanks for your co-operation.

Hi @scottjl,

Thanks for writing in.

I would like to share that Enpass already have the option to see the history of changes in every kind of fields in an item except Notes. For more details please have a look at our user manual.

Cheers!

Hey @vadimir9,

Sorry for the trouble you are going through.

In case if you have purchased previous version (Enpass 5) then you can download the same version of Enpass via following these steps:

• Go to Windows Store --> Select My Library option under the section of all owned --> There you will get the Enpass app --> Install it.

Hope this helps!

Hey @Glenn,

Sorry for the trouble you are going through.

Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an Email at support@enpass.io along with the these details so that we can help you better.

• Which cloud services are you using?
• Have you recently changed your master password?
• Are you using Enpass on any other devices where you can access all your Enpass data?
• Does your master password contain any special character?

Thanks for your co-operation.

Hey @ChrisS,

On 7/12/2019 at 1:19 AM, ChrisS said:

Unfortunately v6.11 does not solve this issue.

It would be a great help if you can provide steps to reproduce  the issue also please share the screenshot of the problem so that I can check.

Thanks! 

Hi @nordpol,

Sorry for the trouble you are going through.

• Go to Windows Settings --> Time & Language --> Region & Language --> change it.

Hey @gnufied,

Sorry for the trouble you are going through.

Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists.

Thanks!

Hey @lammoth,

Thanks for reporting this issue and sharing the steps.

I have noted down this issue in the bug tracker and notified the dev team to look into it.

Cheers!

Hey guys,

Sorry for the trouble you are going through.

Dark mode in classic theme is highly unusable and have issues that can't be fixed. We never provided dark mode support for classic theme in past but it can be enabled in some cases due to an existing bug (Enable dark mode in Modern and switch to Classic). We have fixed this bug in this version and as a side-effect you will not be able to use it.

Thanks!

Hey guys,

Sorry for the trouble you are going through.

Our dev team is working into this issue and hopefully a fix will be available with the subsequent update.

Thanks for your co-operation.