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Anshu kumar

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Everything posted by Anshu kumar

  1. Anshu kumar
    Thanks for the info, @nixx. We have observed that sometimes on Windows Phone, there are very unusual kind of issues so I need some more details for further investigation. Have you notice any specific time interval after which the app starts crashing once you've rebooted your device? Which cloud sync are you using? Have you upgraded your device from Windows 8 OS to 10? How many total items are there in Enpass? After using Enpass, do you quit it or it keeps running in Background? At the time of crash, please observe if the internet is available in phone? (Asking to learn if it could be related to known issue in Microsoft Licensing API). Did you purchase Enpass from same country/store where you're using it now or you've switched the country in store? In which language and region are you using your device? In case if you don't want to reveal this info in this public thread, you can personally message me too. Cheers!
  2. Anshu kumar
    Hi @motocoder, First of all, Welcome to the Enpass Family! We have two versions of Enpass for Windows. One we call as Traditional version which is free as part of our Desktop version scheme and is more powerful due to access to wide range of system APIs (for browser extensions) while the other one downloadable from Windows Store is the UWP version which is paid and based on windows latest universal platform design. The Traditional windows version currently doesn't have access to Windows Hello Support (due to lack of required APIs) but soon we will provide the quick unlock using PIN code. UWP Apps on Windows can not communicate with traditional Apps like Chrome, Firefox browsers (architectural issues) and also doesn't support the external browser extensions due to sandbox restrictions and unavailability of required APIs to communicate with third party Apps. So to use browser extensions you have to stick with the traditional Windows PC App. Hope it helps! Cheers,
  3. Anshu kumar
    Hi @Romain, Thanks for your suggestion. I can't say when this will be implemented, but it will certainly be discussed in next meet.
  4. Anshu kumar
    Hi @Romain, Thanks for your suggestion. Noted and added to roadmap.
  5. Anshu kumar
    Hi @alecdwm, We are still investigating this issue. Sorry for the delay but we will keep you updated. Please bear with us!
  6. Anshu kumar
    Hi @Richard, Thanks for reporting the issue. We have noted it down and try to fix this issue asap. Please bear with us!
  7. Anshu kumar
    Hi @nixx, Sorry to hear about the trouble. We're currently investigating this issue and it occurs on some of the devices only without any predictability. Can you please let me know which OS version (If you are a Windows Insider user, please also mention the exact version) and Enpass version are you using?
  8. Anshu kumar
    Hi @RNowe, Thanks for your suggestion. Currently Brave Browser doesn't support extension, For more details you can refer their FAQ NO: 7.
  9. Anshu kumar
    Hi @RickH, Thanks for your message. Currently Enpass supports extensions for Chrome, Firefox, Safari and Opera browser At the moment we don't have any plan to support Internet Explorer browser and very soon we are going to support Vivaldi and Microsoft Edge Browser (In Beta version).
  10. Anshu kumar
    HI @igorlt, Thanks a lot for showing interest in Enpass translation for Brazilian Portuguese. At the moment we are busy with adding more features and product development. We will let you know once we are ready with adding more translations. Thanks again
  11. Anshu kumar

    Sync to Folder

    Anshu kumar replied to gammy's topic in Android

    Hi @gammy, Thanks for the suggestion. We always Love to know what users are looking for in Enpass. I can't say when these changes will be implemented but Folder sync for Android is in our Roadmap. Cheers!
  12. Anshu kumar
    Hi @silent_mastodon, Thanks for your suggestion, noted and added in our roadmap.
  13. Anshu kumar
    Hi @rorywohl, Thanks for your suggestion. Support for custom categories item is already in our roadmap and will be available in future version.
  14. Anshu kumar
    Hi @rorywohl, Sorry to hear about the trouble. To investigate further in this issue, I might need to send a diagnostics tool with some more queries. Please drop us an email at support@enpass.io mentioning a link to this discussion and we will take it further. Thanks for your co-operation.
  15. Anshu kumar
    Hi @arigldstn, First of all, please let me offer my sincere apologies for your frustration here. Some times the things get really out of control when they are dependent on the third party like Box here. We always do our best to fix the issues and introduce the new features as soon as possible. The issue of sync with Box has been fixed in the beta v5.2.2 along with a good news of support for Android Wear. So please expect the final version coming very soon. Thanks for your co-operation. Cheers!
  16. Anshu kumar
    Hi @Lawrence, Sorry to hear about trouble. Please let us know if you are getting "403 error" or "Connection error" while Verify browsers is on. Please paste additional diagnostic info shown on screen. Enpass extension communicate to Enpass over localhost address. Please see if you antivirus is interfering the localhost(127.0.0.1) connections. One link I found on web to allow localhost connection in sophos antivirus is https://support.asperasoft.com/hc/en-us/articles/216126878-Connect-browser-plugin-does-not-work-with-Sophos-antivirus-web-control
  17. Anshu kumar
    Thanks for the update @Peter_S. I am glad to know that you have managed to resolve the issue, though I've noted it here as well.
  18. Anshu kumar
    Hi @T.Kriener, Thanks for writing in. I am afraid to say that I can't understand completely what did you mean by Please help us by describing the suggestion in more detail?
  19. Anshu kumar
    Hi @rmhale, Thanks for writing in. I can't assure whether it is possible, so i suggest you to please contact Opera Support team as they will assist you in better way and also this topic is already being discussed in Opera Forum.
  20. Anshu kumar
    Hi @RickH, Sorry to hear about your trouble. Recently RoboForm has changed their export format with some changes in the password field. We have noted down this issue to be fixed in future releases. Meanwhile you can try these steps: Export the data from RoboForm. Open the exported data in any text editor and replace the words " pass:", "_pass:" and "passwd:" with "Password:" Now you can import that data into Enpass by following the steps mentioned here in user manual https://www.enpass.io/docs/desktop-windows/import_export.html
  21. Anshu kumar
    Hi @Artemy Tregubenko, Thanks for writing in. We have fixed this issue in current beta version and very soon we will roll out the stable one. Meanwhile if you can't wait for the stable version, you can try our beta version and let us know if your problem get resolved. Cheers!
  22. Anshu kumar
    Hi @Richard, Thanks for reporting the issue. We have noted down this issue and try to fix this issue asap. Please bear with us!
  23. Anshu kumar
    Hi @Richard, Sorry for trouble. We have fixed this issue in current beta version and very soon we will roll out the stable version. Meanwhile if you can't wait for the stable version, you can try our beta version and let us know if your problem get resolved.
  24. Anshu kumar
    Hi all, Thanks for reporting the issue. We are working on this issue and try to fix this issue asap. Please bear with us!
  25. Anshu kumar
    Hi @saessli, Welcome to Enpass Family! Thanks for your suggestion. Enpass already supports creating subfolders using the steps: Suppose you have created a folder ABC using steps https://www.enpass.io/docs/desktop-mac/folders.html#creating-folder. Now select the ABC folder (Subfolder will be created under the selected folder) and then create a new folder using the same step. Though we will improve the procedure of adding subfolders using an option on right click. Cheers!
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