MarcS
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Posts posted by MarcS
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On 10/25/2023 at 5:59 AM, Abhishek Dewan said:
Could you please confirm if this issue is occurring after you put your system in sleep mode? I would also recommend reviewing the auto-lock behavior in Enpass by referring to this link and ensuring that you have disabled 'Autolock When: System Sleeps' and 'Autolock When: System gets locked' options in the app.
Hi @Abhishek Dewan. No, the system is not going to sleep: only screensaver after inactive for 10 minutes and turn off display after 20 minutes. As for Enpass settings: Autolock when system sleeps and fast user switching and inactive for 6 hrs.
The problem is not so much that Enpass is locked, it's the connection with the browser extension. I can unlock Enpass from the Enpass main window but the browser will still not connect. The only workaround is to disable the extension and re-enable.
Let me know if you need anything else to troubleshoot. Thanks.
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Every morning when I return to my mac and try to login somewhere on Safari, the Enpass extension reports it needs to "find" Enpass. A look at the dock at that point shows that the main app has mysteriously terminated during the night. The extension is successful in launching the app. Even after that however the extension cannot connect to the app: every attempt to login pops a new Safari tab, a search for the app, the app window appearing and getting minimized again, and the same "cannot find" failure from the extension. This happens every day now.
Extension 6.9.0 on Safari 17.0 with Enpass 6.9.1 on macOS Sonoma 14.0 (so, yeah, everything up-to-date.)
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Hello, Enpass! Can we get an official update on this? It's been over 6 months since the last input from the Enpass team. Thanks.
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On 1/16/2022 at 10:26 AM, Matis said:
If you switch ON "Lock after Leaving" and switch it OFF again, than it does what it is supposed to do.
Thanks for the suggestion but it didn't work for me (Enpass 6.7.1 on iOS 15.3): I still have to unlock (I use FaceID) each time in short succession when filling username and password fields.
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43 minutes ago, EnpassQuestions said:
It's extremely tedious to enter the master password on an iPad mini
This doesn’t solve the main problem which is the topic of this thread, but if your device doesn’t have FaceID (which is the quickest way to unlock Enpass) you can try to set up the PIN unlock option in Enpass Security Settings, which you might find a faster way to unlock than typing the full password.
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On 10/17/2021 at 7:45 PM, MarcS said:
A month later...
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Hi @Pratyush Sharma. So, it's been a year since:
On 9/28/2020 at 4:13 AM, Pratyush Sharma said:We are working on this issue, and will keep you posted on the status updates.
Can we please get an update on progress?
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On 9/21/2021 at 7:56 AM, Discordant said:
[...] an extension for Safari on iOS [...] much better integration and a better password experience that way.
@Discordant posted exactly what I was going to. (I'm happy I searched before posting.) Sounds 100% correct to me.
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I wonder if this bug is not related to the fact that the app “blanks out” the moment you switch to another app and appears so when you browse all your open apps. This is a security option in some apps and is, frankly, useless. There does not appear to be a setting in Enpass to turn that on or off, as in certain other apps. You need to provide a setting to turn that off, too.)
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I found this thread when searching for the same problem: I’m tired of Enpass on iOS and iPadOS not respecting the Lock After Leaving setting. Specifically, when the setting is set to OFF, the app still locks immediately upon switching to and back from another app. This is highly frustrating, as is seeing that this threat has gone unanswered for a year now.
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I want to confirm that the problem is still occurring on Enpass 6.7.1 (878)(App Store) running on macOS Big Sur 11.5.1.
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On 8/21/2021 at 2:22 AM, staniol said:
When will there be a native desktop app for the ARM platform?
See above, May 10 post: “by the end of the year”. Nothing more specific announced.
On 8/21/2021 at 2:22 AM, staniol said:I really want to use a native app and not install Rosetta 2 for a single app.
Everyone here would like to see a native app. We have been using the Intel build without any major problem (see several previous posts). If you do need to install Rosetta 2, it is very easy: when you launch an Intel app, macOS will prompt you (you’ve probably seen that already):
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You can easily restore your “full” version by following these steps.
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On 2/22/2021 at 4:35 AM, Garima Singh said:
Could you please provide us with the below-asked information?
- Are you using multi-monitor?
- The Enpass version (Store or website version)?
I have the same problem and it's quite annoying.
- Single monitor.
- Enpass 6.6.1 (804) (store) on macOS Big Sur 11.3.1.
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@monamour, I am getting the same, like you, on macOS Mojave 10.14.1 ; Safari 12.0.1 ; Enpass Safari extension 5.5.2 ; Enpass for Mac 5.6.11
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It's BACK ! Problem has returned after many problem-free months. Now, getting the error all the time. Everything is up-to-date:
macOS Mojave 10.14.1 ; Safari 12.0.1 ; Enpass Safari extension 5.5.2 ; Enpass for Mac 5.6.11
Is there a solution?
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On 1/10/2018 at 2:24 AM, Anshu kumar said:
Hi @brosenz
Sorry for the trouble you are going through. We have fixed some issues in a recent update 5.6.6 so please update the app and share your findings.
Cheers!
Hi @Anshu kumar
I am having the same problem after migrating to a new Mac, on Safari only (Chrome is working). macOS 10.13.3 / Safari 11.0.3 / Enpass 5.6.3 (139) (latest available in app store) / Enpass Safari Extension 5.5.2. Oddly, the same configuration has worked and still works fine on the old Mac. Any suggestions?
Enpass app terminates. Extension cannot connect.
in Mac
Posted
This issue persists, so screenshot attached. Workaround: Disable and re-enable the extension. No need to launch the extension as the "searching for Enpass" that precedes the error in the attached screenshot takes care of that (ironically). Then it works for a good while, until it's time to repeat. What else do you need to troubleshoot?