Eugene AC

I purchased Enpass some months ago there has been 4 or more updates, and it’s still having problems. some websites will not load using the link in Enpass, and the ones that do when I click on the password key and choose Enpass it says no matching items found for (name of website) I am running Enpass on my iPad Pro 2nd edition and my iPhone X an it does the same on both

Is any one having a issue with password not auto filling and when you click on the key in the upper right hand corner there’s no passwords available and a message says “no matching items found for what ever website you are trying to log into, if so and there’s a fix for this problem please reply. Thank you for any and all help. I am using an iPad Pro 2nd generation with iOS 12.