sargan

I transferred my Enpass to a new phone.    account    verified.

I have deregistered the old phone from linked Devices

All logged in and passed security and sync to DropBox ..... initially only 10 items, I clicked on 'already registered' and gave my email, and you sent authentication code.  So all that done ... and it then gave me '25' items.

How do I recover to all my items, as on my other device, and as previously on phone - I purchased lifetime license for up to 3 devices.

Looks like web site blocks .eml files

I did send details to support.

Anyway today it will allow my account name (android email), though had to go through 6 digiot authentication steps.

I was kicked out of access of all 3 devices .... PC versions had message 'free upgarde top Enpass Lite' ....... is thos juts coincidence, or was upgrade the issue.   This would not be first time the upgarde has caused isssues.

This now give me a confidence issue .... I could not access key accounts yesterday as unabvle to retreive username & passwords.

On my phone ... today ENPASS advised me trial is expired and I only have access to 20 entries.

I was NOT on a trial

I have been a registered owner of Enpass since 2014  (original mail attached)

I tried using the 'already registered' link ..... and it advises my email address is not registered ?

On my PC - while I can see all entries, it also asks me to register ..

Please advise why is my email address suddenly not accepted as valid ?    I purchased life time license for PC & Android

There is also a link to 'get desktop for free'  .... is this what  has screwed up my account ?

 I have been a long standing user of a purchased version of Enpass.  (over 6 years)

I use it on Android & Windows and no current issues.

I will be moving to a Mac Powerbook, it would make sense to have cross platform support, when I asked some time back (was going to add my iPAD) there was some issues that one license does not work across both platforms, and that I would need to move the datafile off DropBox onto some other vault storage.  So at that time I held off.

Now I am to move to a Powerbook it makes sense to do this.

Can you confirm the best approach for me to be able to add to MacBook & iPAD as well as maintain the use on PC & Android ?

Also if there is a way to do this without buying a 2nd license be keen to know.

At some point in future I may move to iPhone ... but not now.

I have been an Enpass user for several years and upgrades have always been painless.

V6 upgrade was not good .. and even after restoring access to dropbox, had all sorts of issues - had to disabale & re-enable sync etc.

No today I applied latest upgrade  "for increased stability"  .. and it has stopped Enpass working at all.

Removed it from Taskbar .. running app direct fails - does nothing, and reinstall also fails, it cant access Dropbox.

Think Enpass need to pull the reins in ............ stop all upgrades for a while and get a full review, get things stable, then move people to a know good release.

No more new features until we back to a stable working load - if that meant roll back to 5 for interim, then fine.

Applied the update today ... 

Now Enpass has been removed from Taskbar ... and if I go to Start>Enpass   nothing happens.

Please advise

This is second time in recent weeks that an upgrade has caused issues - are they being fully tested before release?

This is the same on all devices .... box is 'unticked' but  still opens on device boot up

I have ticked and unticked .... see what happens next time I reboot

I bought a downloaded ver some years ago .,.... (not recent)   applies all updates as they are released

Until the recent 'major upgrade'  Enpass would not start up until I initiated it.

Now it starts as part of Boot-up of PC  and brings up the login screen asking for Master Password.

In Settings > General

The option "Open Automatically at system start up"   is NOT ticked. 

So why is it automatically stating

I can't advise ver No. as can no longer see where that is, but it updated to latest upgrade yesterday

P.S.    Yesterday upgrade removed short cut icon from Task Bar   (questions if updates are being sufficiently tested ?)

It is kept up to date ... so  5.6.10     Syncs using Dropbox

Just opened to test and same fault just happened now ...

Opened Enpass .... selected item from middle pane ... it appeared in right hand pane ... and about 2 sec later disappeared again.

This was not always the case ... started happening earlier this year.

Didn't report earlier - assumed it was a bug and you would fix.

Been Enpass user for many years ..... and all upgrades have been reasonably straight forward.

Yesterday Android phone icon on home page disappeared .... put it back and it run and advised it needed to upgrade to ver 6  - asked for master password - and rejected it twice.

To avoid lock out - quit App.

Restarted and this time on 2nd attempt it did work .. downloaded, then advised synch had to be reset up again and required DropBox username & password.

Woah  !!!    never has this before ..... fails password 4 times, then wants new access details for my Dropbox ..... all sounding a bit suspicious - so stopped upgarde.

Has Enpass been breached - or is this complete new setup actually needed.

When I start Enpass ... W10

I search for an item .. select it form Middle pane and it appears in the right hand pane.

Then when I click on it ... often after a sec or so it close down and I have to go back and select it again.

Happens on 2 different PC's