srouleau

Hello @Abhishek Dewan

Thanks for the note -- looks like both my app and extension are up to date (I use the application from the Windows store, which auto-updates).

I don't know when it was updated, but I can tell you that as of Sunday the problem was still present.

Hi @Abhishek Dewan

I don't understand why my last reply was not posted. I have enabled email notifications so I do not miss replies anymore.

I do not know where to begin to identify which software is stealing the focus. Could we enable logging in Enpass to see which application its losing focus to?

Following up on this; have you been able to reproduce the issue?

On my side, when the Windows application starts misbehaving like this I usually notice it before it gets too bad; I quit the application, relaunch it, and it works for a good while until it happens again.

Thanks!

I wrote my previous last message last night, but forgot to submit the reply.

This morning the original problem came back, and I had to log out of Windows for Enpass to appear again. So it looks like dock mode does not solve the issue.

Quick update: WIth dock, I now get this behavior after a while:

1. Click on field

2. Enpass blinks on and off

3. Click again

4. Enpass appears, asking for my NIP

5. Enter NIP, nothing happens

6. Click again

7. Matching Enpass entries show up.

So, it works; it's now a mild annoyance whereas before it was downright unusable. I consider this progress!

Haven't had the flicker occur since I enabled dock mode.

Fingers crossed!

Hello,

I'll try dock mode next week.

I have a single vault (synced over Google Drive), with 388 entries in total.

No problem, thanks for taking the time to investigate.

The hard part about this bug is that it is not constant. I will have Enpass work properly for a while, then it'll start flickering and I need to either reboot Windows or kill Enpass for it to work again.

Microsoft Defender (yay), and also Harmony Checkpoint, which I cannot remove due to our corporate policy.

No VPN or firewall.

I got the screen recording, which I will email to you. The video shows 3 ways in which Enpass does not pop up:

1) Using the left-click, password manager method

2) Using the right-click, contextual menu method

3) Using the tray icon (thus completely bypassing the browser as far as I know)

I'm using Firefox x64 113.0.2 on Windows 11.

Enpass extension is 6.8.3

Enpass is 6.8.6 (1360)

I had to kill enpass completely because even launching it from the Start menu would not bring up the window (something which has always worked in the past).

Next time it happens I'll try to do a screen recording and get you the version numbers...

Hello Abhishek,

When this problem occurs, I cannot even launch enpass from the tray icons, so I do not believe step 3 (cache and cookies) is related. To view enpass again when this happens, I need to launch it from the Start menu.

I am running 6.8.6 of enpass, the latest Firefox (but, again, I can't even launch it from the tray icons...)

Sorry it took me so long to reply, I forgot to check back.

I get this same behavior on Windows 11 (x64) running Firefox. I do not use any other browser.

I have yet to get this problem running on Linux.

When this happens, I need to launch enpass from the start menu to get to it. I cannot make it appear from the tray icons.

Thanks for the suggestion @Pratyush Sharma!

Right now I'm just happy to have a working Enpass again, I'll give it a rest for now... 

@Pratyush Sharma I installed the Win32 version on Windows 10 2004, and I am able to run it without admin rights and have setup the Google Drive sync again.

So it would appear that this only impacts the Windows Store version.

Hello @Pratyush Sharma,

I am running the version from the Microsoft Store, at the latest version.

The only way to start the application is to run it as an administrator, then when I try to setup the Google Drive sync, it launches Firefox, and when I click "Accept" it does not re-start Enpass properly (because I presume Firefox does not know it needs to start it as an Administrator).

Do you think running the version from the website instead of the Microsoft Store would help?

Hi @Pratyush Sharma,

I just upgraded to Windows 10 2004 over the weekend, and I have the same issue. Running as an administrator, it "almost works" but I cannot setup vault sync through Google Drive (Firefox gets confused).  So now I'm stuck running on an old backup of my vault I had done, and manually syncing on that file.

Is there anything I can do to help pinpoint and fix this issue?

(Because yes, I made the mistake of uninstalling to try and fix the issue, which disconnected from my vault...)

Thank you

Version 6.1 appears to have resolved the issue!

35 minutes ago, MLevi said:

You probably will have to reinstall the Linux. In my case, I just updated manually on both systems (Lubuntu & Windows 10) new passwords until the issue of sync with gdrive on my Lubuntu LT is resolved.

btw. have you tried to restore your enpass data from the backup file on the Laptop? - because that's the way I was able to restore mine

Oh, so sync doesn't work for you either and you need to manually sync?

Then I won't bother re-installing. My enpass on Linux works. It just won't sync.

On 5/15/2019 at 7:47 PM, MLevi said:

Your problem may be due to the Upgrade. Try a fresh install of 19.04. It worked for me.

My problem right now is that my Enpass on Linux has diverged from the one on Windows and Android; I have new passwords on Linux which need to be brought over to the other copies. I can't just delete my enpass folder... 

@Anshu kumar when are you expecting to release 6.1?

Thanks!

@Anshu kumar awesome news, thanks for the update.  Looking forward to v6.1!

@Anshu kumar please note that I have upgraded to Kubuntu 19.04, and the issue is naturally still there.

Is there anything I can do to help your team pinpoint the issue, assuming they can't even reproduce the problem so far?

Thank you @Anshu kumar,

Is there anything else I can do, log files I can provide?

@Anshu kumar

With Chrome it seemed to have taken a step back. Whereas with Firefox I could get it to stay in the same instance of Enpass, Chrome would launch a second copy of Enpass. I tried updated the mime database, to no avail.