Pratyush Sharma

Hi, Our QA team is not able to reproduce the issue can you please let us know if you are still facing the same issue. Thanks for your co-operation.

Hi @Yevhen Kushnir, Please follow the steps mentioned in this FAQ and let us know if the issue persists. Thanks!

Hi @jgw0, We're glad to read you wish to purchase Enpass, and we hope you're trying to purchase on a mobile platform coz Enpass for desktops is entirely free! Please note that you can purchase Enpass from the AppStore for your iOS device and PlayStore for your Android device. Please share any concerns or difficulties in purchasing Enpass. Thanks.

Hi @PeterCH, Thanks for writing in. Currently in Android devices Enpass supports unlock via fingerprint, PIN and master password). However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @T-Bone, Thanks for writing in. When you save a new entry on a device, it gets added on the local database and then on the cloud account with which Enpass sync is set up. It doesn't reflect on remaining devices (syncing with the same cloud) until you open Enpass on the other devices. This is because the sync on remaining devices triggers after the decryption of the Enpass database(on unlocking Enpass). The functionality is to decrypt the fetched encrypted item from the cloud because the cloud is just a storage medium, and no encryption/decryption of data takes place on the cloud.

Hi @Waterloo, Sorry for the inconvenience. Please make sure you are using the correct master password by checking the caps lock off. Also, try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Are you able to access all your data on any other device?

Hi @Ezekiel, Thanks for using Enpass and writing to us. We really appreciate you for your exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted down and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Syd, We are sorry for the inconvenience caused to you. Please follow these troubleshooting steps and let me know if the problem persists. Which Enpass version you are using Website or Store? Goto System Preferences --> Touch ID --> Check Touch ID is Enabled. Also let us know are you facing this issue when you are using your system is Clamshell mode? Thanks for your co-operation.

Hi @jfbail, Sorry for the inconvenience. Please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? If possible, let us know in which website you are facing the issue.

Hi @sundawg56, We are sorry for the inconvenience caused to you. Don’t worry, your purchase is safe. Try restoring the Pro version of the Enpass app using the below steps: Open Enpass --> Click on ‘Settings’ --> Click on ‘Trial user/Account:_____ (1st option of the settings)' ---> Tap on 'Restore Purchase’ given on bottom of the app → Done. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account with which you purchased the Enpass app. If the above doesn't help, please share the Enpass purchase receipt at support@enpass.io so that we can help you better. Thanks for your co-operation.

Hi @lstocky, We are sorry for the inconvenience caused to you. Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue. Thanks!

Hi, Sorry for the trouble you are going through. It seems you forgot the master password. For quick troubleshooting, change the Enpass folder name in Documents directory of the system and check. If the issue persists, make sure you kill the app and start a fresh instance. Hope this helps!

Hi @Yevhen Kushnir, Thanks for sharing the details. I have noted down the issue and notified the concerned team to look into it. Thanks!

Hi, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @fha Thanks for sharing the details. We tried replicating the same at our end. We’ll suggest you follow the below workaround to import 1pif file in Enpass: Create a folder (any name you wish) on your Mac(preferably Desktop). Export 1pif file into that folder or copy-paste any existing file into the newly created folder. In Enpass, while importing data, select the particular folder where you save the file (in the previous step) and click on Open button in the bottom right corner. (See attached screenshot). You should be able to import data from 1pif file. If this doesn’t help or if you find any difficulty, please let us know.