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Pratyush Sharma

Enpass team member
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Pratyush Sharma last won the day on March 10

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About Pratyush Sharma

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  1. Hi @Richard Rutledge, Thanks for writing back in. Please share the screenshot of the error you are getting so we can further investigate this issue.
  2. Hi @Jojo2348, Thanks for using Enpass and writing to us. Please have a look at this FAQ and revert to us if you have any further queries.
  3. Hi @ferdinandpc, We are sorry for the inconvenience caused to you. For quick troubleshooting disconnects the sync from all the devices and reconnect it again. Please revert us back if the issue persists. Thanks for your co-operation.
  4. Hi @MrRobot, Sorry for the inconvenience. I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.2). Please update the app and share the findings here. Thanks.
  5. Hi @Telenic Thanks for writing back in It looks like there some issues with the Microsoft store, so we request you to wait for some time and try again. Meanwhile, please follow the troubleshooting steps mentioned below: Open Start > Settings > Update & security > Troubleshoot Scroll down to the bottom Click Windows Store Apps Click Run the troubleshooter When complete, try opening the store again. Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update. If the issue persists please try to reinstall the Enpass app and revert to us. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.
  6. Hi @lammoth, Thanks for reporting this issue. Our QA team is able to reproduce this issue. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us.
  7. Hi @Kfl, Sorry for the trouble you are going through. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page?
  8. Hi @KHK, Welcome to the forums. Currently, there is no option in Enpass to configure the time for syncing data in Enpass manually. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks!
  9. Hi @jemershaw, Thanks for contacting us. We already have your ticket on our support mail. We'll communicate with you in regards to the issue on the email.
  10. Hi @dunholm & @ijprest, Thanks for sharing the details. We have noted down and forwarded it to the concerned team to look into it. Thanks for your feedback!
  11. Hi @Telenic, We are sorry for the inconvenience caused to you. Please try to check manually from the Windows Store by opening Download and updates -> Get Updates. If the issue persists, revert to us.
  12. Hi @fantasista, Thanks for writing back in. When you save the account information of the Japanese domain site in enpass Unable to read account information because URL information is stored in puny code As far as we have understood, you want to check the full URL of the particular item. To check the full URL, open a specific item in edit mode. Also, read enpass in the browser, search for account information If you auto-fill the website by double-clicking, you will log in to the website on another tab. Can you log in on the same tab? If possible, please share the video of the issue by auto-filling dummy data so we can investigate further.
  13. Hi @Richard Rutledge, Welcome to the forms! As you mentioned, that you are getting error"Cannot select a Network or Removeable location" please let us know are you trying to set the Enpass data location to a network folder. Hence, we recommend making your Enpass Data location locally on the system as there is a read-write authorization issue in the network. If the issue persists, revert to us. Thanks!
  14. Pratyush Sharma

    Touch ID

    Hi @antiphones, Thanks for notifying us. I'm glad to know that the problem has been resolved.
  15. Hi @sixdas, Welcome to the forums! In Enpass, autofilling in the browser needs Enpass browser extensions, which are the plugins installed in the web-browsers to let them communicate directly with the main Enpass app. To auto-filling, the main Enpass app must be running in the background because the extension fetches data from that only. Enpass data is not saved on our servers from where the extension could have fetched and auto-filled your data (as in the case of online password managers). For more details regarding how autofill works, have a look at our user manual. Currently, in Enpass all the data is always stays encrypted your master password only. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! Thanks!
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