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Pratyush Sharma

Enpass team member
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Pratyush Sharma last won the day on October 12

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About Pratyush Sharma

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  1. Hi @MatteoWallins We are sorry for the inconvenience caused to you. Please try opening Enpass when mobile internet is disabled and if issue persists, share your findings and device details to us on support@enpass.io. After app crashes, please open the app and then there would be a dialogue pop-up on the screen. Write your name in the comment box and share the crash report with us. Thanks!
  2. Hi @schoonbroodt lothar To use Face ID, please make sure you have enabled it in the device setting and if the issue persists follow the below-mentioned steps: Remove Face ID from device settings. Add Face ID in the device and now enable in Enpass. Hope this helps!
  3. Hi All, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks for your co-operation.
  4. Hi @EricK Thanks for trusting and supporting Enpass. No, it's not required to purchase Enpass additionally if you have already purchased on any platform. You are eligible to use all Pro features on all devices for free. For more details please refer to this blog. Thanks!
  5. Hi @migoblu Sorry for the inconvenience caused to you. Currently, the Enpass supports import feature only on desktop. You can use cloud sync feature to restore data on your Android device. To do so, please have a look at our user manual. If you have any further queries, please feel free to drop us an email at support@enpass.io so we can assist you better. Thanks!
  6. Hi @apollo13 Sorry for the inconvenience. Please share the following details on support@enpass.io so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Also let us know what you mentioned in crash report so that we can identify it? Thanks for your co-operation.
  7. Hi @JFS We are sorry for the inconvenience caused to you. Please share the following details on support@enpass.io so that we can investigate where the problem could be. Which Enpass version you are using? Are you using any cloud to sync? Thanks!
  8. Hi @Alex Sorry for the inconvenience caused to you. Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue. Hope to hear from you soon!
  9. Hi @DenQ Sorry for the inconvenience. We are sorry to say that technically it is not possible from our end to transfer purchase from one Google account to another, otherwise, we would have happily done it. The reason is that every purchase from the Play Store gets linked that specific user ID from which it was purchased and is solely handled by Google itself and we have no control over it. Regarding anti spam protection we have noted down the issue and forwarded it to the concerned team. Thanks for understanding.
  10. Hi @aa11 Sorry for the trouble you are going through. Significant user demand is a big factor that determines our priorities for new features. I'm really sorry to say that at the moment I can't assure you an ETA for the same. Thanks for your co-operation.
  11. HI @nOrphf Thanks for considering Enpass suitable for your needs. Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue. Hope to hear from you soon!
  12. Hi @Danz17 Thanks for using Enpass and writing to us. Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass extension version are you using? Thanks!
  13. Hi @BodyulCG Sorry for the inconvenience. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
  14. Hi @shep71 Thanks for using Enpass and writing to us. Currently, Enpass support import/export feature in desktop only. To export data, please download Enpass from our website and follow the steps mentioned below. Open Enpass --> Menu --> File --> Export --> Select your preferred format. Thanks!
  15. Hi @Rolllex Sorry for the trouble you are going through. Please let us know if you are using sync? If Yes, check if the storage is full of your cloud. If the issue persists revert to us. Thanks!
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