Pratyush Sharma

Hi @lein9er, Welcome to the forums! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues?

Hi @EWMiller, We have sent you a personal message. Please check your inbox. Thanks!

Hi @Manoj, Thanks for describing the feature request. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. I have shared it with the team for further consideration. Thanks!

Hi @hummels151, Welcome to the forums! Please revert to us with the answer to the following queries, and we will get it sorted out for you: On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? On which device are you facing this issue? Also, let us know if opening up the same WebDAV in the browser shows any warnings or not(while using HTTPS, of course)? Thanks for your co-operation.

Hi @meuniac, Thanks for writing in. The issue has been noted and shared with the team to look into it.

Hi @ckasprzak, Sorry for the trouble you are going through. For quick troubleshooting, please follow these steps: Disable OneDrive sync from Windows Device ( If connected). Disconnect sync in your Mobile, and while disconnecting, select the option to delete data from the cloud. Now set up the sync again on your Windows device. When the sync is successfully connected, enable sync with the Phone. If the issue persists, please let us know. Hope this helps!

Hi @chrismin13, Welcome to the forums! We appreciate you for exploring the app. I have noted and shared your valuable inputs with our team for the necessary amendments. We'll keep you update once we hear from them. Thanks!

Hi @Dominik, We are sorry for the inconvenience caused to you. Please disable the internet connection on your device (Both WiFI and Cellular). Now open Enpass and share your findings. If the problem persists, please share the following details to investigate where the problem could be. Are you using Enpass on any other device? Which cloud are you using for sync? Are you getting any error messages or codes?

Hi @Manoj, Welcome to the forums! Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @The Game, Thanks for writing back. We have taken note of this and our team is now analyzing into the issue.

Hi @Ianjasp5151, Welcome to the forums. Please have a look at our user manual regarding how to register in Enpass to restore purchase. If you have any further queries, please feel free to contact us. Hope this helps!

Hi @kamil, Thanks for writing back. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @andrew.g.scott@sky.com, We are glad to know that the issue has been resolved. Soon we will be releasing an updated version of Enpass, and please stay tuned for the upcoming update. Thanks!

Hi @HansiBindi, Thanks for reporting this issue. I have checked this issue with the team and would like to share that the issue has been found. We have assigned it to the concerned team to resolve the issue. Please co-operate with us a little more.

Hi @Dragos @adam.t, Thanks for reporting this issue. The team has identified the cause, and it will be resolved in future updates. We appreciate your co-operation till the update hits the store.