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Pratyush Sharma

Enpass team member
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Pratyush Sharma last won the day on October 16

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About Pratyush Sharma

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  1. Hi @Ajai, Welcome to the forums! We have taken note of this and our team is now analyzing into the issue.
  2. Hi @JasonHK, Thanks for using Enpass and writing to us. We are glad to share that the existing Pro users aren't required to subscribe or pay any additional recurrent charges as a part of this transition. Existing Pro users will continue to enjoy all future Enpass pro features for free, forever, as promised earlier. To restore the Pro version of Enpass, please update Enpass latest version from the respective Store and then follow the steps- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account with which you purchased Enpass app earlier and follow the instructions. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account from which you purchased the Enpass app. If that doesn't help, please share the Purchase Receipt with us on support@enpass.io so that we can help you better. Thanks!
  3. Hi @zhuchkevich, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  4. Hi @Nathanael, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.
  5. Hi @NateTheSage, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Also, let us know on which website you are facing this issue?
  6. Hi @EWMiller, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!
  7. Hi @DanRook, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.
  8. Hi @domineutrino, Please note that we already have a feature request for implementation in the future. We will be planning for further improvements in the app. Thanks for co-operation.
  9. Hi @Speedys1979, Sorry for the trouble you are facing. To investigate further, we would like an online Skype session with you for which I have sent a PM to you with the Skype details. Please reply there on your availability. Thanks for your co-operation!
  10. Hi @JPC, Thanks for using Enpass and writing to us. We have taken note of this and our team is now analyzing into the issue.
  11. Hi @Secure, Thanks for writing back in. We have taken note of this and our team is now analyzing into the issue.
  12. Hi @stefan92, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  13. Hi @S31FER, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.
  14. Hi @xyzzy, Thanks for your inputs. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!
  15. Hi @Thats I Am, Thanks for writing back in. Please make sure you are using the latest Enpass downloaded from the Mac App Store. If no, please take a backup of Enpass data first and then reinstall Enpass from the store and follow the below steps. Go to System Preferences -> Apple ID -> Select iCloud from left sidebar -> enable iCloud drive -> Click on options -> enable checkbox for Enpass. Hope this helps!
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