Pratyush Sharma

Hi @matt73 Thanks for using Enpass and buying pro version. Please follow the steps mentioned below and revert to us if the issue persists: Open your default browser --> Logout from your OneDrive account Now open Enpass again and try to sync. Hope this helps!

Hi @d1abo Please let me know which OS version and what is the screen resolution of your system so that we can check further. Thanks!

Hi @Benjamin Moscovich For quick troubleshooting please disconnect the sync and reconnect.If the problem persists please drop us email on support@enpass.io along with the following information: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Does the Date and Time setting set to automatic on all devices? Thanks!

Hi @Palich Thanks for writing in. You can download the previous version of Enpass extension from this link. Hope this helps!

Hi @dhaval We are sorry for the inconvenience caused to you. I would suggest you to please make Chrome as your default browser in case if you are using any other and then try to sync. Hope this helps!

Hi @skindoc4 Thanks for writing to us. The reason behind getting the error code 404056 is that any third party app is blocking Enpass to communicate with the Internet. Please let me know are you using proxy/Firewall? Thanks!

Hi @Philippe44 We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which SplashID version and its default language are you using? Thanks for co-operation!

Hi @enpassuser1234 Thanks for sharing the details. Please make sure you have "lsof" dependency installed on your system. If the problem still persists, please run lsof -i:10391 command in the terminal and share the output via support@enpass.io 10391 is the port number here. If it shows no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation.

Hi @Vicki We are sorry for the inconvenience caused to you. Please drop us an email at support@enpass.io along with these details so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? What error code are you getting while using Browser extension? Are you facing the same problem with other browsers too? Thanks for your co-operation.

Hi @Dentonthebear Thanks for your input. We are already working to improve our user manual if you have more suggestion please do let me know. Thanks

Hi @Can Aslankan We are sorry for the inconvenience caused to you. To restore the Pro version, please reinstall Enpass with the same Account with which you purchased it earlier. If that doesn't help, please share the Purchase Receipt via PM so that we can help you better. Note: Before uninstalling the app make sure you already have the backup of Enpass data.

Hi @heldausberlin Thanks for your suggestion. I have noted it down and forwarded to the concern desk for further consideration. Thanks for your co-operation.

Hi @heldausberlin Thanks for your suggestion. I have noted it down and forwarded to the concern desk for further consideration. Thanks for your co-operation.

Hi @kasimodem Thanks for writing back and we are sorry to hear that the issue still persists. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

HI @Ok_go_love Thanks for reporting this issue and we apologize for the inconvenience. I have noted down this issue in the tracker and notified the dev team to look into it. Thanks for your co-operation.