Pratyush Sharma

Hi, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks!

Hey @pablosbrain Sorry for the trouble you are going through. To restore the Pro version, please reinstall Enpass with the same Google Account with which you purchased it earlier. If that doesn't help, please share the purchase receipt via PM so that we can help you better. Hope this helps!

Hey @Charlie, Sorry for the trouble you are going through. Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be. Which Enpass and Enpass extension version are you using? Which Chrome version are you using? What error message or code are you getting when you click on Enpass extension icon? Also, please run this command in the terminal and share the results: lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation.

Hi @modelator Thanks for writing back and sharing the details. Actually the date format of manual backup and Auto backup is different. And It seems that you've manually taken the backup from Android to Desktop over Wifi and moved the particular backup file inside the Enpass Auto backup folder on desktop. If this is the case, please confirm the same. Thanks for your co-operation.

Hey @modelator, Thanks for writing in. Enpass backup file usually takes default date and time of the system so please make sure date and time settings is set to automatic. Thanks!

Hey Guys, Here you go:

Hey @loveworksdotcom, Thanks for writing back. No it's not like that. You can use Enpass portable on Windows 7 and later versions too. Thanks!

Hi @loveworksdotcom The portable version of Enpass is in beta phase which you can download from this link and stable version will be available soon. Thanks!

Hi @Vuk Please share the following details so that we can check further. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @C__O It looks like Enpass application is not running in the background please make sure App is running in the background before using Enpass Extension. If the problem persists please share following details so we can investigate further: Which macOS version are you using Enpass? Which Enpass and Enpass extension version are you using? Which Safari version are you using? Are you facing the same problem with other browsers too? Thanks for your co-operation.

Hi @Watin_ Thanks for writing in. Please have a look at this FAQ. Hope this answer your question.

Hi, Thanks for reporting this issue. Our dev team is already looking into this issue. Till then please co-operate with us.

Hey @enpass_guy That's strange! Please do let me know did you disconnect the WebDAV sync from Enpass? If yes, while disconnecting the sync did you enable "Also, delete data from WebDAV" option. If you frequently face this issue, please share the demo account of your WebDAV via PM so that we can check further. Thanks for your co-operation.

Hi @lebfr, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I have noted down this issue in the tracker and notified the QA team to look into it. I will get back to you soon. Thanks for your co-operation.

Hi @reno We are sorry for the inconvenience caused to you. Please drop us an email at support@enpass.io along with your purchase receipt so that we can help you better. Thanks!