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Pratyush Sharma

Enpass team member
  • Content Count

    726
  • Joined

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    15

Everything posted by Pratyush Sharma

  1. HI @Springcomp, We are sorry for the inconvenience caused to you. We are working to solve this issue. An updated Beta version will be available in a week or so where we have made some changes. You could try reinstalling Enpass (after backing up the data) for a temporary fix to the solution. Thanks!
  2. Hi @JJK, Thanks for sharing the details. I guess the troubleshooting steps mentioned in this FAQ will help you with the display issue. Let us know if you face any difficulty.
  3. Hi @ChrisR Thanks for writing back in. Please follow the below mentioned steps: Open Enpass --> Go to Settings --> Tap on Account --> Change email --> select Use Email -> Enter OTP which you receive on the new mail ID --> Proceed If you face any issue or you get any error, please let us know.
  4. Hi @vvijayakrishnan, Thanks for writing back in. Currently we haven't given any option to the users to view the crash report. However, we have noted down this request and forwarded it to the concerned team for further consideration. Meanwhile, if you want to check what information does the crash report contains, have a look at this FAQ. Also, we are able to reproduce this issue at our end, and our team is already working on it. Hopefully, the fix will be available in future updates. If you have any questions, please let us know.
  5. Hi @Zoker @vvijayakrishnan, There's a bit misunderstanding here. Sorry for that! The logs option is only available in the website version of Enpass. As you've been using the Store version; it's not available. However, I have noted down the issue you're facing and our QA team is looking into it. Why can't we see the actual crash report that is sent? Users cannot see the crash report; it is only accessible to our developers. Please share the crash report mentioning your name, so that our team can quickly identify the report and look into the crash details. Thanks for your co-operation.
  6. Hi @JJK, Welcome to the forums! The orientation could be a problem here. How do you use your device - Portrait or Landscape mode? Also, if you could share a screenshot of the import page; that'd be useful.
  7. Hi @ride2liv, Thanks for writing back in. Our team is looking into this issue. If possible, try the website version of Enpass using this link (website version is given at the bottom of the page) and share your findings with us. Thanks for your co-operation.
  8. Hi @ChrisR, Thanks for using Enpass and writing to us. Please have a look at this FAQ and revert to us if the issue persists.
  9. Hi @randomhammer, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which 1Password Version are you using? Which type of Items(login, identity, cards, etc.) you have exported from 1Password? Is the exported file contains attachments also? Thanks for your co-operation.
  10. Hi @Chad, Welcome to the forums! We really appreciate you for exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted in our road map and forwarded to the development team so that they can look at them.
  11. Hi @Alexxander, I was able to find a support ticket you created and reverted on the same. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks.
  12. Pratyush Sharma

    Jeroen

    Hi @o0JBS0o, Sorry for the trouble you are going through. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists please uninstall the Firefox browser and install it again. Please revert to us with the answer to the following queries and we will get it sorted out for you: Which Firefox version are you using? Thanks for your co-operation.
  13. Hi @ride2liv, We need a little input from you, so please let us know if you can access all your data on any other device. Thanks for your co-operation.
  14. Hi @Zoker & @vvijayakrishnan, Sorry for the trouble you are going through. Would you please share the logs of Enpass app and Extension? It will be invaluable to our development team to understand so share the logs on support@enpass.io and address the issue. You can enable the logs from the app by following these steps: For Enpass app: Go to Settings > Browser > Enable logs. For Extension: Go to Enpass extension's options page > Enable logs. Quit the app. Even from the System Tray or Menu Bar. Open the app. Restart the browser. Copy the logs of Enpass app and extension. Thanks for your co-operation.
  15. Hi @Alexxander @Lisabee @EnricoS, Sorry for the trouble you are going through. It would be great if you can share the demo account of your WebDAV with us on support@enpass.io so that we can investigate where the problem could be. Thanks for your co-operation.
  16. Hi @jkr, Welcome to the forums. The feature is already in the roadmap, however, we do not have an exact timeline for when this may be implemented. Till then, we will request you to please co-operate with us.
  17. Hi @Max Weißböck, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.
  18. Hi @Bergnificent, Sorry for the trouble you are going through. We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on all devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on all the devices and check. If the issue persists, please let us know.
  19. Hi @TREMOR, Thanks for writing back in. I have noted down your input and notified the concerned team to look into it.
  20. Hi @Joaquim Figueiredo, Sorry for the delay in response. Please let us know are you still facing the same issue, so we will get it sorted out for you.
  21. Hi @speedyallan77, Sorry for the trouble you are going through. We have noted down your valuable feedback and forwarded it to the concerned team for further enhancement. Thanks for your feedback!
  22. Hi @reautogye@gmail.com, Thanks for notifying us. I'm glad to know that the problem has been resolved.
  23. Hi @Alexxander, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us.
  24. Hi @niklas, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  25. Hi @sumit, Sorry for the inconvenience caused to you. Please share the screenshot of your purchase receipt on support@enpass.io so we can help you better.
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