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Pratyush Sharma

Enpass team member
  • Content Count

    79
  • Joined

  • Days Won

    3

Everything posted by Pratyush Sharma

  1. Hi @migoblu Sorry for the inconvenience caused to you. Currently, the Enpass supports import feature only on desktop. You can use cloud sync feature to restore data on your Android device. To do so, please have a look at our user manual. If you have any further queries, please feel free to drop us an email at support@enpass.io so we can assist you better. Thanks!
  2. Hi @apollo13 Sorry for the inconvenience. Please share the following details on support@enpass.io so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Also let us know what you mentioned in crash report so that we can identify it? Thanks for your co-operation.
  3. Hi @JFS We are sorry for the inconvenience caused to you. Please share the following details on support@enpass.io so that we can investigate where the problem could be. Which Enpass version you are using? Are you using any cloud to sync? Thanks!
  4. Hi @Alex Sorry for the inconvenience caused to you. Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue. Hope to hear from you soon!
  5. Hi @DenQ Sorry for the inconvenience. We are sorry to say that technically it is not possible from our end to transfer purchase from one Google account to another, otherwise, we would have happily done it. The reason is that every purchase from the Play Store gets linked that specific user ID from which it was purchased and is solely handled by Google itself and we have no control over it. Regarding anti spam protection we have noted down the issue and forwarded it to the concerned team. Thanks for understanding.
  6. Hi @aa11 Sorry for the trouble you are going through. Significant user demand is a big factor that determines our priorities for new features. I'm really sorry to say that at the moment I can't assure you an ETA for the same. Thanks for your co-operation.
  7. HI @nOrphf Thanks for considering Enpass suitable for your needs. Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue. Hope to hear from you soon!
  8. Hi @Danz17 Thanks for using Enpass and writing to us. Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass extension version are you using? Thanks!
  9. Hi @BodyulCG Sorry for the inconvenience. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
  10. Hi @shep71 Thanks for using Enpass and writing to us. Currently, Enpass support import/export feature in desktop only. To export data, please download Enpass from our website and follow the steps mentioned below. Open Enpass --> Menu --> File --> Export --> Select your preferred format. Thanks!
  11. Hi @Rolllex Sorry for the trouble you are going through. Please let us know if you are using sync? If Yes, check if the storage is full of your cloud. If the issue persists revert to us. Thanks!
  12. Hi @Windy We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! Thanks!
  13. Hi @FireFart We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks!
  14. Hi @Axel-L Thanks for using Enpass and writing to us. Sorry to say but the premium version of Enpass can only be purchased from the respective app store. However, I'll be happy to forward your feedback to the concerned desk. Thanks!
  15. Hi, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks!
  16. Hey @pablosbrain Sorry for the trouble you are going through. To restore the Pro version, please reinstall Enpass with the same Google Account with which you purchased it earlier. If that doesn't help, please share the purchase receipt via PM so that we can help you better. Hope this helps!
  17. Hey @Charlie, Sorry for the trouble you are going through. Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be. Which Enpass and Enpass extension version are you using? Which Chrome version are you using? What error message or code are you getting when you click on Enpass extension icon? Also, please run this command in the terminal and share the results: lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation.
  18. Hi @modelator Thanks for writing back and sharing the details. Actually the date format of manual backup and Auto backup is different. And It seems that you've manually taken the backup from Android to Desktop over Wifi and moved the particular backup file inside the Enpass Auto backup folder on desktop. If this is the case, please confirm the same. Thanks for your co-operation.
  19. Hey @modelator, Thanks for writing in. Enpass backup file usually takes default date and time of the system so please make sure date and time settings is set to automatic. Thanks!
  20. Hey @loveworksdotcom, Thanks for writing back. No it's not like that. You can use Enpass portable on Windows 7 and later versions too. Thanks!
  21. Hi @loveworksdotcom The portable version of Enpass is in beta phase which you can download from this link and stable version will be available soon. Thanks!
  22. Hi @Vuk Please share the following details so that we can check further. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.
  23. Hi @C__O It looks like Enpass application is not running in the background please make sure App is running in the background before using Enpass Extension. If the problem persists please share following details so we can investigate further: Which macOS version are you using Enpass? Which Enpass and Enpass extension version are you using? Which Safari version are you using? Are you facing the same problem with other browsers too? Thanks for your co-operation.
  24. Hi @Watin_ Thanks for writing in. Please have a look at this FAQ. Hope this answer your question.
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