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Pratyush Sharma

Enpass team member
  • Content Count

    688
  • Joined

  • Days Won

    15

Everything posted by Pratyush Sharma

  1. Hi @iMac, Sorry for the inconvenience caused to you. Sorry to inform you that there is no way to access your data without your master password and if you have forgotten your password, all your data is lost. This is to ensure the best and optimum security for your confidential data. To use Enpass again, you need to reset it on your device and start new database afresh. Thanks!
  2. Hi @sxc4567, Sorry for the trouble you are going through. We are working on this, please allow us some more time. Thanks for your co-operation.
  3. Hi, Thanks for writing back in. I have noted down your input, and If you have any further queries, please feel free to contact us.
  4. Hi @jhk, Update We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!
  5. Hi @Hobs, Welcome to the forms! As a user ourselves, we totally understand your concern about privacy and security of your data stored in Enpass, and we care for it. First things first—At any point of time, we do not have access to the data saved in Enpass. It can never be accessed without the master password you choose. Neither can we share the data with any government or an agency as the data is never stored on a company's server; it is stored offline on the user’s device. Thanks for understanding.
  6. Hi @PJS, Thanks for writing back in. I have noted down this issue and notified the QA team to look into it.
  7. Hi @m.fliess, Thanks for writing back in. Please let us know the following details so we can help you better: Let us know which Enpass version are you using in your Windows device - Store or Website? What error do you face while entering the same master password on the Windows device?
  8. Hi @Michael V, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.
  9. Hi @Nechbi, Thanks for writing back in. Please let us know are you able to login to the iCloud account in your default browser so we can further investigate.
  10. Hi @AlfLaSalle, Thanks for using Enpass and writing to us. Please look at our user manual about how the autofill works in Enpass, and If you have any further queries, please feel free to contact us.
  11. Hi @NilsW3, Update We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!
  12. Hi @Daniel Korsa, Welcome to the forums! Thanks for sharing the script. We appreciate your time and effort. We are glad this worked for you, but it is not something we can integrate into Enpass. The problem with this script is it has to store the master password somewhere in plain i.e., Hard-coded in the script or some file on disk. Thanks!
  13. Hi @Das_Schaf, Update We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!
  14. Hi @Diarmuid O Donovan, Thanks for writing back in. The field's history in Enpass only has changes which are made in Enpass only.
  15. Hi @Ivarson, Please have a look at this forum post. We'll be working on it.
  16. Hi @Vincent91, Thanks for using Enpass and writing to us. We create separate files for attachment to faster the sync process. Enpass downloads the database file every time it got changed on the cloud. Adding attachments to the main database will increase its size, which will cause unnecessary delays in the sync process.
  17. Hi @PJS, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using?
  18. Hi @dashyy1, Sorry for the inconvenience caused to you. Please share the email address you used to purchase Enpass so we can further investigate this issue.
  19. Hi @Fabio @Alex Gerin @fffffuck, Sorry for the trouble you are going through. For testing purpose, we need a little input from you side so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link for Windows device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.
  20. Hi @Das_Schaf, Thanks for writing back in. I have noted down your input and notified the QA team to look into it. Thanks for your co-operation.
  21. Hi @Michael V, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.
  22. Hi @skinneejoe, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  23. Hi @dridde, Thanks for your feedback! I have noted down this issue and notified the QA team to look into it.
  24. Hi @AlfLaSalle, I have noted down your input and notified the team.
  25. Hi @NilsW3, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
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