Jump to content

Pratyush Sharma

Enpass team member
  • Content Count

    83
  • Joined

  • Days Won

    3

Posts posted by Pratyush Sharma


  1. Hi @MatteoWallins

    We are sorry for the inconvenience caused to you.

    Please try opening Enpass when mobile internet is disabled and if issue persists, share your findings and device details to us on support@enpass.io.

    After app crashes, please open the app and then there would be a dialogue pop-up on the screen. Write your name in the comment box and share the crash report with us.

    Thanks!


  2. Hi @apollo13

    Sorry for the inconvenience.

    Please share the following details on support@enpass.io so that we can investigate where the problem could be.

    • On which devices and OS versions (mention all) are you using Enpass?
    • Which Enpass version are you using on each device?
    • Also let us know what you mentioned in crash report so that we can identify it?

    Thanks for your co-operation.


  3. Hi @DenQ

    Sorry for the inconvenience.

    We are sorry to say that technically it is not possible from our end to transfer purchase from one Google account to another, otherwise, we would have happily done it. The reason is that every purchase from the Play Store gets linked that specific user ID from which it was purchased and is solely handled by Google itself and we have no control over it. 

     

    Regarding anti spam protection we have noted down the issue and forwarded it to the concerned team.

     

    Thanks for understanding.


  4. Hi @Danz17

    Thanks for using Enpass and writing to us.

    Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be.

    • On which device (along with OS version) are you using Enpass?
    • Which Enpass extension version are you using?

     

    Thanks!

     


  5. Hi @shep71

    Thanks for using Enpass and writing to us.

    Currently, Enpass support import/export feature in desktop only. To export data, please download Enpass from our website and follow the steps mentioned below.

    • Open Enpass --> Menu --> File --> Export --> Select your preferred format.

    Thanks!

     


  6. Hey @Charlie,

    Sorry for the trouble you are going through.

    Please drop us an email at support@enpass.io along with these details so that we can check where the problem could be.

     

    • Which Enpass and Enpass extension version are you using?
    • Which Chrome version are you using?
    • What error message or code are you getting when you click on Enpass extension icon?

    Also, please run this command in the terminal and share the results:

    • lsof -i:10391

    Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395.

    Thanks for your co-operation.


  7. Hi @modelator

    Thanks for writing back and sharing the details.

    Actually the date format of manual backup and Auto backup is different. And It seems that you've manually taken the backup from Android to Desktop over Wifi and moved the particular backup file inside the Enpass Auto backup folder on desktop. If this is the case, please confirm the same.

    Thanks for your co-operation.

×
×
  • Create New...