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Pratyush Sharma

Enpass team member
  • Content Count

    66
  • Joined

  • Days Won

    3

Everything posted by Pratyush Sharma

  1. Hi @enpassuser1234 Thanks for sharing the details. Please make sure you have "lsof" dependency installed on your system. If the problem still persists, please run lsof -i:10391 command in the terminal and share the output via support@enpass.io 10391 is the port number here. If it shows no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation.
  2. Hi @Vicki We are sorry for the inconvenience caused to you. Please drop us an email at support@enpass.io along with these details so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? What error code are you getting while using Browser extension? Are you facing the same problem with other browsers too? Thanks for your co-operation.
  3. Hi @Dentonthebear Thanks for your input. We are already working to improve our user manual if you have more suggestion please do let me know. Thanks
  4. Hi @Can Aslankan We are sorry for the inconvenience caused to you. To restore the Pro version, please reinstall Enpass with the same Account with which you purchased it earlier. If that doesn't help, please share the Purchase Receipt via PM so that we can help you better. Note: Before uninstalling the app make sure you already have the backup of Enpass data.
  5. Hi @heldausberlin Thanks for your suggestion. I have noted it down and forwarded to the concern desk for further consideration. Thanks for your co-operation.
  6. Hi @heldausberlin Thanks for your suggestion. I have noted it down and forwarded to the concern desk for further consideration. Thanks for your co-operation.
  7. Hi @kasimodem Thanks for writing back and we are sorry to hear that the issue still persists. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  8. HI @Ok_go_love Thanks for reporting this issue and we apologize for the inconvenience. I have noted down this issue in the tracker and notified the dev team to look into it. Thanks for your co-operation.
  9. Hi @jakejohn Please follow the steps to delete PSK: Open Enpass ---> Goto Setting ---> Advanced ---> Sharing ---> Tap on Pre-Shared keys ---> Select the PSK (which you want to delete) and right click on it.
  10. Hi @Michael Chernyshev Our Dev team is already working on it and fix will be available in our next update. Thanks!
  11. Hi @sirbanks Thanks for your suggestion. This feature is already in our roadmap and hopefully it might be available in future update. Thanks!
  12. Hi @McD_HRTS Sorry for the inconvenience caused to you. It would be a great help if you can share the demo account of your WebDAV via PM so that we can check where the problem could be. Thanks for your co-operation.
  13. Hi @MrAlex Thanks for the suggestion. I have noted down your valuable suggestion and forwarded it to the concerned team for further improvement.
  14. Hi @andokai We are sorry for the inconvenience caused to you. Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great. Thanks for your co-operation.
  15. Hi @pant85 Sorry for the inconvenience caused. Our dev team is already working on this issue and a fix will be available soon. Thanks for co-operation!
  16. Hi @MrAlex Sorry for the trouble you are going through. Please follow the troubleshooting steps mentioned in this FAQ. Hope this helps!
  17. Hi @mhe Thanks for reporting this issue and we are sorry for the inconvenience caused to you. To investigate further on this issue I want a little input from your side so please let me know the following: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? What is your Default browser? Thanks for your co-operation!
  18. Hi @Katniss We are sorry for the trouble you are going through. Our Dev team is already working on this issue and hopefully a fix will be available soon. Till then I request you to please co-operate with us.
  19. Hi @aristosv Thanks for reporting the issue and we are sorry for the inconvenience caused to you. Our QA team is looking into this issue and hopefully a fix will be available soon. Thanks for co-operation!
  20. Hi @Michael Chernyshev Thanks for sharing the crash report. Our Dev team is looking into it and hopefully a fix will be available soon. Thanks for co-operation!
  21. Hi @bernhard Sorry for the inconvenience caused to you. It would be a great help if you can share the demo account of your WebDAV via PM so that we can check where the problem could be. Thanks for your co-operation.
  22. Hi @DonK Thanks for writing in. I would like to share that iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and encrypted and only the Enpass app can access its data saved in iCloud.
  23. Hi @Mr. Digital The reason behind getting the error code 56 is that any app is blocking Enpass app to access internet connection. Can you please let me know are you using Proxy/Firewall so that we can help you better.
  24. Hey, @childoftheworld Sorry for the troubles you are going through. Can you please let me know are you facing this problem with the store version too.Also let me know when you try to launch Enpass after crash are you getting any popup to report that crash report? If yes kindly mention your name in comment box so that we can check further. To investigate further on this issue we have to share some troubleshooting steps so please drop us an email at support@enpass.io Thanks for your co-operation.
  25. Hi @DesignT Enpass already have options to add symbols while generating the password. For more details please have a look at our user manual.
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