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Pratyush Sharma

Enpass team member
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    766
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    18

Everything posted by Pratyush Sharma

  1. Hi @pratheep, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.
  2. Hi @Andreas M., Sorry for the trouble you are going through. We are already working on this issue and hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!
  3. Hi @romu, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  4. Hi @Thoughts?, Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  5. Hi @Alexxander @oliwor @Butimo, Sorry for the inconvenience caused to you. To investigate further on this issue, we want a little input from your side, so please take the backup of Enpass data and perform these steps and let me know if the problem persists. Download the debug version of Enpass from the below-mentioned link. Windows: https://dl.enpass.io/beta/windows/setup/6.5.0.681/Enpass-setup.exe Linux: https://dl.enpass.io/beta/linux/setup/6.5.0.681/enpass-setup.deb Mac: https://dl.enpass.io/beta/mac/package/6.5.0.681/Enpass.pkg Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Then set up the sync again with WebDAV and wait for the error. When you receive an error occurs --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us via mail at support@enpass.io. Please confirm if there is a different master password on different devices connected to the same cloud? Thanks for the co-operation.
  6. Hi @romu, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using?
  7. Hi @KLS, We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which Roboform Version are you using? Thanks for your co-operation.
  8. Hi @Afonsov, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  9. Hi @user from keepass, Apologies for the delay. Please note that our team is working on it. However, we’re not sure of a specific timeline when this will be fixed. Please stay tuned for the updates. If you have any other queries, please let us know. Thanks.
  10. Hi @Zeke, Sorry for the inconvenience caused to you. Please share the email id with us that you are using to register in Enpass. Also, share the screenshot of the error you are getting to us on support@enpass.io so we can further investigate. Thanks for your co-operation.
  11. Hi @Chris uses Enpass, Sorry for the inconvenience caused to you. I had serious trouble with the the sync with ms onedrive on all devices (mac/pc/ios/Android) because I have 2 Accounts. After some API changes is wasn't possible any more to use my onedrive private account. We are working to solve this issue. An updated version will be available soon where we have made some changes. Please try the latest version of Enpass and share the feedback with us. So I switched to icloud drive sync. Everything works again like a charm but I have to reconfirm every time the apple enpass permisson only on my my PC. I confirm via iphone and enter the 6 digit code. But the Browser Windows redirecting to enpass hangs forever: Please try to change the default browser and let us know if the issue persists. Also, have a look at this FAQ regarding re-authenticating sync daily. Hope this helps!
  12. Hi @secrets, Welcome to the forums. Thanks for letting us know that you would like to see support for the same. Significant user demand is a big factor that determines our priorities for new features. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the concerned team. Thanks.
  13. Hi @Forsythia, Sorry for the trouble you are going through. Please let us know are you using Enpass Website or Store version. Also, try to find the Enpass app in the start menu apps list and right-click on app entry and select -> More -> Pin to taskbar. Thanks for your co-operation.
  14. Hi @Martin6800, Thanks for sharing the workaround. We are working to solve this issue. An updated version will be available soon where we have made some changes. Please try the latest version of Enpass and share the feedback with us. Till then, we will request you to please co-operate with us. Thanks!
  15. Hi @Thoughts?, Welcome to the forums! We really appreciate you for exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted and forwarded to the development team so that they can look at them.Thanks!
  16. HI @Springcomp, We are sorry for the inconvenience caused to you. We are working to solve this issue. An updated Beta version will be available in a week or so where we have made some changes. You could try reinstalling Enpass (after backing up the data) for a temporary fix to the solution. Thanks!
  17. Hi @JJK, Thanks for sharing the details. I guess the troubleshooting steps mentioned in this FAQ will help you with the display issue. Let us know if you face any difficulty.
  18. Hi @ChrisR Thanks for writing back in. Please follow the below mentioned steps: Open Enpass --> Go to Settings --> Tap on Account --> Change email --> select Use Email -> Enter OTP which you receive on the new mail ID --> Proceed If you face any issue or you get any error, please let us know.
  19. Hi @vvijayakrishnan, Thanks for writing back in. Currently we haven't given any option to the users to view the crash report. However, we have noted down this request and forwarded it to the concerned team for further consideration. Meanwhile, if you want to check what information does the crash report contains, have a look at this FAQ. Also, we are able to reproduce this issue at our end, and our team is already working on it. Hopefully, the fix will be available in future updates. If you have any questions, please let us know.
  20. Hi @Zoker @vvijayakrishnan, There's a bit misunderstanding here. Sorry for that! The logs option is only available in the website version of Enpass. As you've been using the Store version; it's not available. However, I have noted down the issue you're facing and our QA team is looking into it. Why can't we see the actual crash report that is sent? Users cannot see the crash report; it is only accessible to our developers. Please share the crash report mentioning your name, so that our team can quickly identify the report and look into the crash details. Thanks for your co-operation.
  21. Hi @JJK, Welcome to the forums! The orientation could be a problem here. How do you use your device - Portrait or Landscape mode? Also, if you could share a screenshot of the import page; that'd be useful.
  22. Hi @ride2liv, Thanks for writing back in. Our team is looking into this issue. If possible, try the website version of Enpass using this link (website version is given at the bottom of the page) and share your findings with us. Thanks for your co-operation.
  23. Hi @ChrisR, Thanks for using Enpass and writing to us. Please have a look at this FAQ and revert to us if the issue persists.
  24. Hi @randomhammer, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which 1Password Version are you using? Which type of Items(login, identity, cards, etc.) you have exported from 1Password? Is the exported file contains attachments also? Thanks for your co-operation.
  25. Hi @Chad, Welcome to the forums! We really appreciate you for exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted in our road map and forwarded to the development team so that they can look at them.
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