Garima Singh

Hey @JeffB

Thanks for writing in. Your feedback is invaluable to us. 

For quick troubleshooting, please stop and start the WiFi services again and make sure all devices are connected with the same WiFi network. Also, please have a look at the troubleshooting steps mentioned in the FAQ.

If the problem persists, kindly share the screenshot of the error message you see when you are trying to setup sync.

Hey @RcSepp

Thanks for reaching out to us.

Please refer to this FAQ for installing Enpass from our official sources. 

Thanks!

Hey @Robert_AT

Thank you for writing to us.

From the above what I understand that you already have an Enpass Pro lifetime license and willing to buy a new One-time Premium license. Please send your previous purchase receipt via mail at support@enpass.io along with this forum link so that we can help you.

Hey @cpoh

Thanks for sharing your inputs. It will help us to pinpoint the issue if you can  share the logs using the below method with the website version of the Enpass app

1. Disconnect the vaults from syncing.
2. Enable logs by following the steps-  Open Enpass --> Settings --> Advanced --> Logs --> Enable it.
3. Then setup sync again with WebDAV and wait for error.
4. When you receive an error --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us here over PM or via mail at support@enpass.io

Hey @GuyR

We acknowledge your feedback and thank you for highlighting this along with the inputs. I have shared it with the team. Thanks!

Hey @MarioP

Just for update,  a fix for this issue is in process. Thanks for your patience!

Hey @HatBeardMe

Thank you for sharing your inputs. Our team has started working on the issue and fix will be available in future updates.

Hey @ryan29 & @urgatorbait

Just to reach out with an update on the issue you reported. All the issues have been reproduced and our team is working for fixes.

Also, we would like to appreciate you for bringing all these issues to our attention and for your patience & co-operation with us. Thanks!

Hey @AnonyMouss72

Welcome to the forum!

We appreciate your suggestion on the USB security key support. This is already in our pipeline and have planned to introduce it support near end of this year. Thanks!

Hey @Podrageanu

Thanks for reporting this issue. We have found the autofill problem with tumblr.com and it has shared for a fix.

Hey @cpoh

Could you please share the demo account (via PM) on your WebDAV server and we'll iron out the issue. Thanks!

Hey @PeteDoyle

Welcome to the forum!

21 hours ago, PeteDoyle said:

I think it is a bit difficult like I transfer whatsapp gb data from Android to IOS

In Enpass, it is very easy to sync data between devices, no matter which platform they belong to. All you have to do it to setup sync using a common cloud account on all devices. 

Hope this helps.

Thanks!

Hey @warmup

We really understand how frustrating it could be. The priority of this issue has grown low as we were simultaneously focusing on many critical issues. Now, I will prioritize it and we will try to get it resolved ASAP.

Thanks for the co-operation.

Hey @GuyR

Thanks for writing back and for the detailed explanation.

I totally understand that changing the field of items manually is cumbersome but there is a downside of doing this automatically. Let's say if you moved and item from Login to Password category (maybe by mistake), there are chances of data loss due to truncation of certain fields which are not there in Password category (One-Time code, Security Question and Answer). Many more cases may arise when we consider the customisation of categories and templates. So to avoid all the possible issues, we retain the original fields and data of item in the destination category.

However, I have shared your inputs with the team for consideration.

Thanks!

Hey @Mahmoud Abolfadl

Thanks for sharing the details.

We tested the issue on 3 websites that you mentioned-

• While testing, the autofill issue with Egyptian national railways has been reproduced and aligned for a fix.
• Could you please confirm if autofilling credit-card is failing only on the website of Egyptian National Railways? Unfortunately, we don't have valid login details to log-in and test the autofill behaviour for credit-card.
• Are you getting this autofill issue with Ana Vodafone app or website?

Thanks for the co-operation.

Hey @mason

We are extremely sorry for the trouble you have been facing from a long time.

Enpass uses the Qt framework for GUI and there was a bug in the framework because of which Emojis were not rendered properly. The issue has been fixed by Qt and we will also fix it in Enpass in any of the coming releases. Please bear with us.

Thanks!

Hey @rorywohl

Unfortunately, sorting or controlling the icons/categories from the sidebar in collapsed mode is not possible. However, you can control list of categories showing in the sidebar by expanding and clicking on three dots (...) to edit categories. Attaching an image for your reference.

@Ivarson  Thanks for your answer on this.

Hey @arturmavl

Welcome to the forum! & thanks for sharing. This page is for Qt 6.2 which is scheduled to be release at the end of September 2021 (Qt 6.2 Release - Qt Wiki). 

Hey @cpoh

Welcome to the forum!

Did you recently updated the DSM? There is a known issue where the WebDAV sync is broken for Synology devices with latest update and the same is being discussed here-

Quote

 

We have notified the Synology team regarding this issue. If this is your case, we recommend you to wait for the update from the Synology. Otherwise, please share a demo account (via PM) on your WebDAV server and we'll look into it.

Thanks!

Hey @Podrageanu

We really understand how frustrating it could be. The priority of this issue has grown low as we were simultaneously focusing on many critical issues. Now, I have prioritized it and we will try to get it resolved ASAP.

Thanks for the co-operation.

Hey @Tote

Thanks for writing back. Your suggestion to add a Subscriptions category has been shared with the team for further discussion.

Hey @Tote

Thanks for writing in.

On your iOS device, you can create new items using template Software License under the License category. However if you're also using a desktop version, you can create your own category and templates and sync them across devices. 

Hey @MarioP

Welcome to the forum.

If I have understood you correctly, you deleted a tagged item but the same item is still visible under that tag, and when you try to access that item, you get error. If yes, could you please check the issue with the latest version (v6.6.3) of the Enpass on Mac and share your findings.

If I have misunderstood it, please elaborate a bit more.

Thanks!

Hey @Podrageanu

Sorry for the trouble. To test this issue better, please share the below details-

1. On which device and OS are you facing this issue?
2. Which Enpass version you using on the same?
3. Is there any other website page where you facing this issue?

Thanks!