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Garima Singh

Enpass team member
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Posts posted by Garima Singh

  1. Hi @Annis

    Sorry for the inconvenience caused to you.

    For quick troubleshooting, please disconnect the sync from all the devices and reconnect it again.

    If the problem persists, please share the following details so that we can investigate where the problem could be.

    • which Enpass version are you using on each device?
    • are you getting any error message or code while syncing?
    • is the Date and Time setting set to automatic on all devices?

    Thanks!


  2. @Kai

    Thanks for writing in.

    You can set the system-wide hot key(shortcut) to launch Enpass from anywhere in the system. Please be informed that the shortcut by default is < CMD+/ > You can create the shortcuts from your browser extension’s settings by following the below steps:

    1- If you are using Firefox browser-

    Click on Browser's menu bar -> Go on 'Add on' -> Click on 'Preferences' -> ENABLE
    and view/change the keyboard shortcut.
    1- If you are using Chrome browser-

    Click on Browser's menu bar -> Go on 'More tools' -> Click on 'Extensions' -> go on Enpass details -> Open 'Enpass Extension option'.
    For more details, please go through the user manual.

    Thanks!

  3. Hi @akshay, @Daniela S.

    We are sorry for the inconvenience caused to you.

    Please try to open Enpass using master password when your internet is disabled. 

    If the problem persists, please share the following details so that we can investigate where the problem could be.

    • Are you able to access all Enpass data on any other device?
    • Are you using any cloud for sync?
    • Are you getting any error message or code?
    • If possible, Enpass version you using on the same device?

    Thanks.

  4. Hi @Captainjay

    Welcome to the forum!

    We want to inform you that the import and export option is only available on desktop as of now and not on mobiles. However, import/export from mobiles is already in our roadmap and will be available in the future version of Enpass. 

    To transfer any Enpass data from desktop to mobile, please follow the below steps-

    1. Open Enpass on your desktop device and go to Enpass settings --> Vaults --> Tap on Primary ---> Select sync and choose a cloud account to your database.
    2. Enter your cloud account details, follow the instructions and wait till the sync is successful.
    3. Now open Enpass on your mobile device --> Vaults --> Tap on Primary ---> Select the cloud (as in Step 1) from which you had enabled sync on your desktop device.
    4. Once successfully synced, all your databases from the desktop will be restored(visible) on your mobile device.

    For more details, you may also refer to this user manual. If the problem persists, please share the Enpass version you using on each device.

    Thanks.

  5. Hi @Luca

     

    We are sorry for the inconvenience caused to you.

    Please disconnect the sync from all the devices and reconnect it again.

    If the problem persists, please check if you had exceeded the total storage available in the OneDrive cloud account which you are using to sync. Make sure there is enough space available in OneDrive to sync.

    Thanks.

  6. Hi @CarrieVen88

    Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an email at support@enpass.io so that we can help you better.

    • On which all devices (along with OS version) are you using Enpass?
    • Which Enpass version are you using on each device?
    • Which cloud services are you using?
    • Does your master password contains any special character?
    • Are you able to access all Enpass data on any of the devices?

    Thanks for your co-operation.

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