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Hemant Kumar

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Posts posted by Hemant Kumar

  3. Wrong autofill information gets added automatically

    in Android

    Posted

    Hi, sorry for the trouble!

    The problem is with the browser which is not revealing the URL being browsed and instead of that passing-on its own package name to Enpass. Actually, the behavior should be like Chrome which passes-on the exact URL to Enpass to save for future autofill operations. For better autofilling experience we recommend to use Chrome, Firefox-Focus or Edge  works well with autofill by Android framework as well as through Notifications.

     

  4. Enpass 6.0.0 - Upgrade to Pro doesn´t work

    in Purchasing Enpass

    Posted

    On 12/30/2018 at 11:40 PM, mjeshurun said:

    The second phone still shows the trial version, and when I press "purchase" I get a message saying I already paid for the app. And then I see the following message: "Error while purchasing Enpass. Response code 7".

     

    This happens when you have configured two Google accounts in the device and you have installed the app using the account from which you have not purchased it. That is why your app is in trial mode and when you try to purchase again, Enpass checks all accounts for receipts and Google responds that you already own the Pro version. 

    The solution is to uninstall the app. Switch the account in Play store to one from which you have purchased it and then install the app. It should be automatically upgraded to Pro version.

    Hope this helps!

  5. Enpass 6.0.0 - Upgrade to Pro doesn´t work

    in Purchasing Enpass

    Posted

    Thanks for your feedback, guys!

    2 hours ago, charly1310 said:

    You could have easily kept the app on the UWP platform and update 5.x to 6.x without making your customers pay again.

    That was what we started with. The UWP app was the one that was working for both Windows 10 mobile and Windows 10 desktops. But the problem was very limited functionality and API support in UWP app to support the browser extension and deep system related APIs like keeping the app running efficiently in the background. For more than 8 months we were in discussion with the Microsoft to provide APIs to connect UWP app with Win32 apps (Firefox, Chrome) and extensions in them. Even there was no API to keep the connection between UWP app with the Edge browser (UWP) live for more than 30 seconds. So due to all these issues we had to bring our Win32 app to Store using the Bridged architecture and that alone was a huge task; just to support extensions for our beloved users. Now being a separate app, the in-app purchases of UWP are not restorable in Bridged, otherwise, we would have definitely done it.:)

  6. Enpass iOS 5.6.1 request (.ipa)

    in iOS

    Posted

    Hi @rich26

    Thanks for your feedback. 

    • What problem are you facing with v6 on iOS? 
    • No data of v5 has been removed and it is still there on your cloud under Enpass folder.

    We have released another version on App store that fixes some of the major issues reported by dear users. Please try that and let us know if that solves the issues for you.

  8. New Enpass Update kill Dropbox Sync - Error code: 208035

    in Cloud Sync

    Posted

    Hi guys,

    49 minutes ago, kingliam said:

    I'm having the same problem with my android. I can no longer sync between my phone and desktop.

     

    Using v5 and v6 can be a cause as mentioned  here.

     

    39 minutes ago, pineman said:

    I have a similar problem with Mac and DropBox getting the response; ‘Sorry we couldn’t open the sync client. We couldn’t process the URL’.

    Are you having multiple versions of Enpass installed in your Mac? That could be an issue resulting to this error.

    • Like 1

  13. Sync with Google Drive

    in Desktop

    Posted

    Hi

    Seems you are using multiple versions of Enpass on your system. And you are getting redirected back to another Enpass having the different data. Please keep one copy of Enpass in your systems and then try. If you still face any issue, just get back to us.

  18. I want folders back!

    in Desktop

    Posted

    Hi @Waira

    Thanks for your feedback. Actually, the Tags are exactly like the folders and they are nested too. Also, you can tag an item while creating it.

    On 12/30/2018 at 2:17 PM, Waira said:

    enter all (up to five) tags

    - enter them manually

    - memorize them all, because there is no way for me to look up how exactly I have to write them (both on cellphone/iPad and on my PC)

    - do all of this on the darn tiny cellphone keyboard without mistyping

    There is a bug in the current version which restricts you from using the same Tag name ever in other hierarchy of folders(like a:b:c and r:b:c) and we will fix it very soon. Also, you won't need to remember the tag as there will be a tag editor at the Edit page.

     

    On 12/30/2018 at 2:17 PM, Waira said:

    Previously, I simply went to the folder of my choice and created a new entry as always. Straight and simple.

     

    You can still do this from the sidebar, under tags. Select the Tag and right click to create a new Subtag or browser the hierarchy. On the desktop just drag and drop the item there and on ipad you can still go into the tag from Groups->Tags and create a new tag or add any item inside the tag.

     

    On 12/30/2018 at 2:17 PM, Waira said:

    I know that development costs money, but milking users was and stays an unpopular move, especially when the software loses important features.

    Please do not feel like this and we assure you to make it as smooth as you want in every respect. Please bear with us and feel free to share your feedback.

    • Like 1

  20. What the heck is this?

    in Mac

    Posted

    Sorry for the trouble guys!

    As mentioned by @aslag changing the Scale and reverting back to default fixed the issue for him.

    In case you need v5 for desktops it's here but it's not available for mobile devices and keeping different versions on mobiles and desktop will break the sync. 

  22. No more touchID?

    in Mac

    Posted

    Sorry for the all the troubles and inconveniences caused to you. 

    We just need some more time and we assure you to improve all the things in our apps. You will see all the improvements coming in, in a series of updates making Enpass the best in class. Placing things in accordance with the new engine and inner robustness was our paramount that took most of the time, and now the rest of the changes related to UI designs and improvements won't take more time.

    15 hours ago, X-Ray said:

    Features like dark mode ? Not available in personalization menu. FavIcon support? No trace found in parameters. Nothing happening.

     

    Now matter of just a little of more time and you will see them in Enpass. Thanks a lot for your co-operation!

     

  23. Today's production release does not address a TON of problems reported in the Beta forums

    in Desktop

    Posted

    1 hour ago, 100 Watt Walrus said:

    The problem here isn't so much the issues that haven't been addressed yet. The problem is the poor communication from the Enpass team. For example: There has been no explanation for the removal of the favicon feature, and there was no heads-up about the new pricing structure. The people who have been QA-testing Enpass for free deserve a little insight into what's going on.

    Apologies for the bad communication from our side. We will take care of this in future and try our best to keep the things clear as possible.

     

    1 hour ago, 100 Watt Walrus said:

    It seems to me the lack of clear communication was intentional.

    It was not intentional at all but we were just got so busy with the release and just overlooked a very important thing. Taken note of it to look for how to improve this in future.

     

  24. Today's production release does not address a TON of problems reported in the Beta forums

    in Desktop

    Posted

    Hi guys,

    Thanks a lot for your feedback and we really appreciate the time and efforts you have put on helping us improving Enpass. @100 Watt Walrus we have noted every finding of yours as an improvement for coming releases. We want to deliver the best to our users, and believe me, it was really a challenge for all of us to release the first stable version of Enpass 6 over Enpass v5. The new core architecture with tons of improvements in security and design is itself a behemoth, and implementing it on all platforms successfully is remarkable for all of us here. With today's release, we have achieved the first milestone and there are more to go, but we believe that we would easily achieve all of them. All we just need your continuous support and love. I promise that the changes you have suggested are very next in the list and you will find them getting incorporated in coming releases very swiftly. 

    Thanks for your understanding!

    Cheers

  25. No more touchID?

    in Mac

    Posted

    Hi all,

    The Enpass 6 on macOS comes with a set of premium features as mentioned on the Pricing page. Out of all these, the Touch ID was available in the V5 before. But it has nothing to do with your purchase of the iOS app. Still, the free version of mac is more powerful than v5 and doesn't restrict any of the standard features for any user (even the Multiple vaults is free). The premium features are just add-on goodies for more customization. Enpass 6 is still a free upgrade for existing mobile users and a nominal charge of $5.99 (50% off) is for the lifetime license on macOS.

    Quick unlock through PIN still works in the Free start date version along with the rest of the features. We really appreciate your love and support so far to make #ENPASS6 happen. ❤️

    Cheers!
     

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