Vikram Dabas

Hi @Vido I know WiFi sync is one of the most requested and awaited features. I am glad to share that the development of the feature has been done and in the QA phase. A beta for the same has already been planned shortly. Thanks.

Hi @Vido Enpass supports autofilling in Edge browser on both mobile and desktop platforms. For more details please visit https://www.enpass.io/autofill/. Thanks.

Hi @Inkx Many thanks for sharing your findings. I will share them with the concerned team to review and resolve the issue in the future update.

Hi @My1 New Premium One-time users (those who have purchased after Nov 2019) have paid for lifetime for all the features that Enpass has or will have in future under subscription. Stealth was not on purpose rather accidental. It was the Beta version through which the new broke early. May be the German tech blogger was a beta user himself. We planned to reveal the news before the final release. In hindsight, we wish we could have done it in a better way. We will do better in future.

Hello everyone. Thanks for your feedback. A few days back, we launched a new beta version where we introduced two new features as “Breach Monitoring” and “2FA identification”. Since it was the beta version, we were planning to inform users ourselves right before the release of the stable version. Unfortunately, we couldn’t keep a lid on it and the news broke which has created more confusion than clarity. So let us clear some doubts. Do I have to pay for the subscription? NO. Existing Pro users are not forced to pay for subscription to use the Pro features. Will I lose my Pro license if I do not pay for Enpass Premium subscription? NO. You can continue to use Pro license without losing any existing features even if you do not pay for “Enpass Premium subscription”. Will I continue to get new updates and fixes with Enpass Pro even if I do not pay for Enpass Premium Subscription? Yes. We will continue to provide fixes and app improvements and updates to Enpass pro users. You do not have to pay for Enpass Premium Subscription for these fixes, app improvements and updates. Do I have to pay for every new feature as a Enpass Pro user? No. Enpass will provide lots of new Pro features for which Pro users do not have to pay again. One of them includes Sync over Wi-Fi. Which features do I have to pay for as a Enpass Pro user? Enpass pro users will have to pay for Enpass Premium features. I have a one-time license which I purchased recently after the launch of a subscription last year. Do I also have to buy a subscription to use premium features? How can I check the eligibility of my license? Last year on November 19, we launched a subscription in addition to the “Enpass Premium One-time license” which is different from “Enpass Pro One-time license”. If you have purchased “Enpass Premium One-time license”, from or after Nov 19, then you will get Enpass Premium features without any additional charges. You can check your license-type from the “Enpass Settings” and see your License type at the top under Account section. What are Enpass Premium features and what is the benefit of having them? Enpass premium features are those that require significant effort in research with recurrent maintenance cost generally due to involvement of additional services. The newly introduced Premium features in this Beta are Breach monitoring and 2FA identification that add significant security by alerting you if there is any breach in the websites you have saved in Enpass so that you can timely change the password. Why do I have to pay for Enpass Premium features? There are certain features that require us to put in recurrent effort in terms of manpower and financial resources to keep the service updated. We would have liked to offer these services free of cost to Pro users, but unfortunately we cannot cover the cost from one-time pro licenses. That is why we have chosen to keep Breach Monitoring as part of our Premium services. Hope this answers your queries. We look forward to your support. Thanks.

Hi @My1 New one-time license will be treated as Premium subscriber.

Hi All, Thanks for reading our Privacy notice and your queries on it. I sincerely apologize for the delay in response. The purpose of collecting the PD (esp. email) is to validate the subscription and unlock the related functionalities across devices. We collect the following information for Cross-device tracking Device name Install ID (UDID) Device type Installed OS and version Device Language Device Country We collect the least information required to do the necessary functionalities for license management across devices and notifying users for Enpass activation on devices, including marketing activities, to analyze cross-device usage. The clause of sharing data with business partners is solely to cover the relation between Enpass and Sinew. Sinew is the Indian entity responsible for developing and maintaining Enpass. We have recently changed the principal place of business to the US from India, and the transition of apps is under progress. As soon as the transition is done, we'll update the policy to avoid any confusion for our users. Both the Enpass technologies Inc and the Indian entity are under the same leadership. Your concern is totally valid, and we appreciate it. As clearly mentioned in our notice, we do not sell or rent your PD to anyone or third party services. Stay assured that your data with Enpass is safe and secure. Thanks. Vikram Dabas

Hi @kopernikus Sorry for the inconvenience caused. Once the Touch ID is enabled, the Enpass app asks for the Master Password only when the app is freshly started. To avoid this, once the app is opened please keep it running in the Menu bar (instead of quitting it) and it will ask for the Touch ID until the app or system is restarted. You can enable it via Enpass settings > General > Run > Enable the Show Enpass in Menu bar. Hope this helps!

Hi @Friedi I need some more information so that our team can investigate the issue. Please share the: Enpass version. Device and OS version. Chrome and Enpass extension version. Does the issue occur only with the Chrome extension?

Hi @Twizzlers When a webpage is opened, Enpass extension shows the relevant items based on the URL (field type is set as URL) saved in items. So please make your Domain field is set as URL. You can change it via Open the Archive item > Edit > click the Domain field > Set the Field Type as URL > Save it. Now retry and let me know if you still face any problem

Hi @Fabian Bon Sorry to hear that you are still encountering the issue. Please check this forum post and let me know if you still face any problem:

Hi All, The QA team has identified the issue and it will be resolved in the coming updates.

Hi @KevinC Yes. Enpass is an offline app which saves the data locally on the device. So deleting Enpass from one device will not remove the database saved on other devices.

H i Hi @Nille Can you please let me know are you referring to the import the passwords saved in iOS (Apple) keychain?

Hi, Thanks for reporting the issue. It's been shared with the QA team for further investigation. I appreciate your patience while the team work through this.

Hi All, Can you please check and let me know have you enabled the Match URL hostname under Enpass settings > Browser section? If yes, then retry by disabling it as once this option is enabled, Enpass extension will only show you the list of items having the exact matching URL. '

Hi @KevinC For macOS, the deletion of all Enpass data depends upon the source of Enpass installation (whether you’re using App Store or Website version). Apple App Store: Click and hold on the Enpass icon in Launchpad, and Enpass icon will start jiggling with a ⊗ sign on it. Use that, and your application will be uninstalled with the removal of Enpass container (data) from Users/<home-folder>/Library/Containers/in.sinew.Enpass-Desktop. Website version: If you have installed Enpass from our website, you need to delete both the app and data manually. To remove information, you need to delete the Enpass folder from Documents (which is the default location). If you have ever changed the location to somewhere else, you need to remove it from there too. Also, if you have ever exported or manually taken a backup of your data, then you need to delete that too from the device.

Hi @chribonn Thanks for the suggestion. Actually, Enpass is an offline password manager and doesn’t keep any of your information on any cloud/server. Two factor authentication is generally used in online services where the requested data is transmitted after validating the user through a second factor (generally an OTP on phone or email) and works as an extra protection, which is not at all required in case of offline services as your data is with you only. Also, being offline is not a limitation of Enpass but gives you a peace of mind that your data is with you only. But to add extra randomness to your Master Password, you can use a KeyFile in Enpass. A KeyFile gets appended to your Master Password before the actual encryption or decryption of your data happens. So, even if someone, somehow gets access to your data and your Master password is also compromised (a worst case scenario), your data is still safe as the KeyFile is required to decrypt or access your data.

Hi @JohnZ Sorry, at the moment, there is no option to hide this message. But I have passed your feedback to our team to see if we could have it in the future. Thanks.

Hi All, The issue has been fixed in the recent beta release, and the stable update (both App Store and Website ver) will be rolled out very soon. If you want to give a try to the Beta release (.pkg) then you can install it from the here.

Hi @ashtin You can't manually copy/paste the Enpass files from OneDrive to Google Drive as the Enpass data on Google Drive is hidden and can only be accessed via the app using the cloud synchronization. So the best way to do this is Open Enpass on your device has the latest database. Enable the sync with OneDrive to merge/upload the database. Disconnect sync with OneDrive, Now enable sync with the Google Drive and your latest Enpass database will automatically be uploaded to Google Drive. You can use it henceforth.

Hi All, Sincere apologies for all trouble you are going through. Our dev team has identified the issue, and an update with the fixes has already been submitted to the Store. It's under quality check and will be rolled out soon. We appreciate your patience and co-operation. Also, recently we've released a beta update (.pkg) with the fixes. So if you want to give it a try, then you can install it from the here. Thanks.

Hi Yes, you can manually restore your data from mobile to PC without using the cloud sync. But once a database is created in v6, there is Restore option in the app settings like it was available in previous app versions. In v6 'Restore' option is available only in two scenarios: When the app is freshly installed. A new vault is created So to restore an existing Backup (without the sync), please follow these steps: Case 1- Restoring data from Mobile to PC Step I: Taking Backup from Mobile Open Enpass on mobile. So to App Settings > Advanced > Backup > Wireless Network > Follow the instructions and save the backup. Step II: Restoring Backup into PC Open Enpass on PC and go to Menu > File > Backup All Vaults > Save it. Now open app Settings > Advanced > Erase Everything. The Welcome screen appears. Choose Files under the Backup option and locate the backup saved in Step I. Case 2- Restoring data from PC to Mobile Step I: Taking Backup from PC Open Enpass on PC and take a backup via Menu > File > Backup All Vaults> Save it. Step II: Restoring Backup into Mobile Open Enpass on mobile device and go to Settings> Advanced > Backup > Eternal Device > Save it. Now again go to Advanced settings > Erase Everything. The Welcome screen appears. Choose WiFi under the Backup option and follow the instructions to restore the database saved in Step I. Repeat the same steps whenever you want to restore a database.

Hi All I apologize for the inconvenience. We were having some temporary technical issues with the Enpass extension for Chrome browser. The issue has been resolved and you can install the extension.

Hi @recrudesce That's very unfortunate, and I am sorry for the inconvenience. I require some more information so that our team can check and investigate the issue. Enpass version. The number of total items in Enpass (across All Vaults). Chrome OS version. Do you use keyfile with your master password to login into Enpass? Have you enabled sync with any vault? If yes, please share the cloud services. Does the problem occasionally occur or every time you unlock the app? Has this issue occurred after changing some configuration in Enpass? Also, please disconnect your Chromebook from any internet connection and then open the Enpass. Now check and let us know does the app still takes time to unlock it.