Daniel_Daniel

15 minutes ago, Daniel_Daniel said:

Hello,

I did everything you said, but still have a problem with onedrive.

The vault.enpassdbsync file size is 769KB.

any solution?

Well, I changed the cloud from onedrive to google drive and it works for now.

It seems google drive check each permission of every devices but onedrive doesn't.

This could be the main reason of onedrive sync err.

On 3/17/2020 at 3:59 PM, Pratyush Sharma said:

Hi @Carlo Mendoza,

Sorry for the trouble you are going through.

We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync:

• Take a manual backup of the data on both the devices.
• Disconnect the sync on both devices.
• Remove the folders Enpass and Enpass1 on OneDrive account.
• Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass.
• Re-set up the sync with OneDrive on both the devices and check.

If the issue persists, please try to open OneDrive in any browser and let us know the size of the vault file(vault.enpassdbsync) in Enpass folder.

Thanks!

Hello,

I did everything you said, but still have a problem with onedrive.

The vault.enpassdbsync file size is 769KB.

any solution?