User Posted December 11, 2016 Report Share Posted December 11, 2016 In latest Firefox version 50.0.2, the keyboard shortcut does not work at all. Have to manually fill logins by clicking on extension or context menu. Please fix this issue. Link to comment Share on other sites More sharing options...
Anshu kumar Posted December 12, 2016 Report Share Posted December 12, 2016 Hi Sorry to hear about your trouble. Please share more details like on which device (along with OS version)/Enpass version and which keyboard layout are you using. Please try by setting some other, less common shortcut for testing purpose and see if the same problem occurs when you use that shortcut for autofilling. Also please mention if you are facing the same problem in other browsers as well. Link to comment Share on other sites More sharing options...
User Posted December 12, 2016 Author Report Share Posted December 12, 2016 36 minutes ago, Anshu kumar said: Hi Sorry to hear about your trouble. Please share more details like on which device (along with OS version)/Enpass version and which keyboard layout are you using. Please try by setting some other, less common shortcut for testing purpose and see if the same problem occurs when you use that shortcut for autofilling. Also please mention if you are facing the same problem in other browsers as well. I am using Windows 10 PC with English(India) as the keyboard Layout. As you have suggested, I changed the default shortcut to (eg. Ctrl + 8), and it works. Only the default one doesn't work in Firefox, although the same works in Chrome. I prefer the default shortcut key. Link to comment Share on other sites More sharing options...
Anshu kumar Posted December 12, 2016 Report Share Posted December 12, 2016 Hi Thanks for your prompt reply. We have just re-tested this issue in our lab and unable to reproduce. One of the possible reason could be that some other extension of Firefox is using the same keys combination. Can you please check it and let me know? Link to comment Share on other sites More sharing options...
User Posted December 12, 2016 Author Report Share Posted December 12, 2016 4 hours ago, Anshu kumar said: Hi Thanks for your prompt reply. We have just re-tested this issue in our lab and unable to reproduce. One of the possible reason could be that some other extension of Firefox is using the same keys combination. Can you please check it and let me know? I already disabled all Firefox extensions except Enpass to avoid any conflicts. However the default shortcut still doesn't work. I even tested this in a VM running Windows 7 with Ubuntu as host, the issue still persists. It works flawlessly in browsers on Linux. I would happily provide screencast of the same if required. Link to comment Share on other sites More sharing options...
arglborps Posted February 6, 2017 Report Share Posted February 6, 2017 I'm on macOS Sierra 10.12.3 (16D32), Firefox 51.0.1 and strangely the keyboard shortcut works just fine on my iMac, but no matter what I do it doesn't work on my MacBook Pro (late 2016). I'm synching bookmarks and extensions, both FF versions are setup exactly the same. Link to comment Share on other sites More sharing options...
Recommended Posts