mark chang Posted December 21, 2016 Report Share Posted December 21, 2016 Today, I upgraded to the new version, but it does not work. I tried to re-install microsoft vc ++, but did not solve Link to comment Share on other sites More sharing options...
mark chang Posted December 21, 2016 Author Report Share Posted December 21, 2016 Windows 10 x64 Link to comment Share on other sites More sharing options...
Anshu kumar Posted December 21, 2016 Report Share Posted December 21, 2016 Hi @mark chang, Sorry to hear about your trouble. Please provide some more details so that we can investigate where the problem could be? Exactly when/where Enpass get crashed? As soon as app is opened. After entering the master password. Previously which Enpass version are you using? Which cloud sync are you using? For Testing Purpose: Please turn off the internet connection and now try to open Enpass and search for any items and let me know does Enpass gets crashed? Link to comment Share on other sites More sharing options...
erwi5 Posted December 21, 2016 Report Share Posted December 21, 2016 I have the same Problem! Windows 10 x64 with sync google drive After start enpass and go with password its come the window like above. I be return to the Version 5.3 Link to comment Share on other sites More sharing options...
mark chang Posted December 22, 2016 Author Report Share Posted December 22, 2016 (edited) 16 hours ago, Anshu kumar said: Hi @mark chang, Sorry to hear about your trouble. Please provide some more details so that we can investigate where the problem could be? Exactly when/where Enpass get crashed? As soon as app is opened. After entering the master password. Previously which Enpass version are you using? Which cloud sync are you using? For Testing Purpose: Please turn off the internet connection and now try to open Enpass and search for any items and let me know does Enpass gets crashed? After entering the master password. Version 5.3.0.1 Folder sync Thanks Edited December 22, 2016 by mark chang Link to comment Share on other sites More sharing options...
Anshu kumar Posted December 22, 2016 Report Share Posted December 22, 2016 Hi guys, Sorry to hear about your trouble. To diagnose this issue I want a little help from your side, so please perform these steps one by one and let me know on which step Enpass get crashed? Step 1: Turn off the internet connection. Step 2: Log into Enpass. Step 3: After login wait for (at least 20 sec). Step 4: Search for an item in Enpass by typing something into search box ( on top right ). Waiting for your prompt reply Link to comment Share on other sites More sharing options...
gravecard Posted December 23, 2016 Report Share Posted December 23, 2016 (edited) 19 hours ago, Anshu kumar said: Hi guys, Sorry to hear about your trouble. To diagnose this issue I want a little help from your side, so please perform these steps one by one and let me know on which step Enpass get crashed? Step 1: Turn off the internet connection. Step 2: Log into Enpass. Step 3: After login wait for (at least 20 sec). Step 4: Search for an item in Enpass by typing something into search box ( on top right ). Waiting for your prompt reply Same problem here. Step 1: Ok. Step 2: After login in the Runtime error message appears, but I still can somehow click on something in the app. Step 3: Ok. Step 4: After I search the app immediately crashes and closes. I've backup to OneDrive active. Eventviewer log: Faulting application name: Enpass.exe, version: 0.0.0.0, time stamp: 0x0538bc38 Faulting module name: libstdc++-6.dll, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0x40000015 Fault offset: 0x0001f09b Faulting process id: 0x1d78 Faulting application start time: 0x01d25c623c591892 Faulting application path: C:\Program Files (x86)\Enpass\Enpass.exe Faulting module path: C:\Program Files (x86)\Enpass\libstdc++-6.dll Report Id: ea7795f9-b0ac-4535-b959-d61017ce5a2e Faulting package full name: Faulting package-relative application ID: Edited December 23, 2016 by gravecard Link to comment Share on other sites More sharing options...
mark chang Posted December 23, 2016 Author Report Share Posted December 23, 2016 My computer user name is Chinese, Individual software will not be compatible. Backup is turned on by default,the file path is in Chinese,Is this the problem? Link to comment Share on other sites More sharing options...
Tatos Posted December 23, 2016 Report Share Posted December 23, 2016 (edited) I have the same problem as well. I sent a mail yesterday to the support, but did not get an answer. I uninstalled and then reinstalled the application, without success ... I specify that if I leave the error message without closing it, browser extensions work. I hope that the problem will be quickly identified. If not, I can't find version 5.3 (functional) on the site. Possible to have it ? Otherwise, the beta version released some time ago made the same mistake on my machine. (W10 64 bits with Onedrive sync) Edited December 23, 2016 by Tatos Link to comment Share on other sites More sharing options...
psoella Posted December 23, 2016 Report Share Posted December 23, 2016 Same issue here. Link to comment Share on other sites More sharing options...
mark chang Posted December 23, 2016 Author Report Share Posted December 23, 2016 4 hours ago, Tatos said: I have the same problem as well. I sent a mail yesterday to the support, but did not get an answer. I uninstalled and then reinstalled the application, without success ... I specify that if I leave the error message without closing it, browser extensions work. I hope that the problem will be quickly identified. If not, I can't find version 5.3 (functional) on the site. Possible to have it ? Otherwise, the beta version released some time ago made the same mistake on my machine. (W10 64 bits with Onedrive sync) https://dl.sinew.in/windows/setup/5-3-0-1/Enpass_Setup.exe 1 Link to comment Share on other sites More sharing options...
Tatos Posted December 23, 2016 Report Share Posted December 23, 2016 2 hours ago, mark chang said: https://dl.sinew.in/windows/setup/5-3-0-1/Enpass_Setup.exe Thanks a lot ! Link to comment Share on other sites More sharing options...
tox1c90 Posted December 23, 2016 Report Share Posted December 23, 2016 (edited) I'm also experiencing this kind of crash. But only sometimes, which makes it really hard to reproduce. When it happens, it happens when trying to open Enpass window. Thereby it doesn't matter if I'm already logged into my vault or not. Last version of 5.3 was fine, problems started since 5.4. My cloud sync provider is Onedrive. Event log entry (unfortunately only in German): Name der fehlerhaften Anwendung: Enpass.exe, Version: 0.0.0.0, Zeitstempel: 0x0538bc38 Name des fehlerhaften Moduls: libstdc++-6.dll, Version: 0.0.0.0, Zeitstempel: 0x00000000 Ausnahmecode: 0x40000015 Fehleroffset: 0x0001f11d ID des fehlerhaften Prozesses: 0x17c8 Startzeit der fehlerhaften Anwendung: 0x01d25d316fc38744 Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Enpass\Enpass.exe Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Enpass\libstdc++-6.dll Berichtskennung: 43891490-3a23-43c3-82b1-c3e2a24502d1 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: I'm using Windows 10 x64 (Anniversary update 1607) and browser extension for Firefox. Edited December 23, 2016 by tox1c90 Link to comment Share on other sites More sharing options...
erwi5 Posted December 25, 2016 Report Share Posted December 25, 2016 Hello When is an update or an error-free version? Link to comment Share on other sites More sharing options...
MC2 Posted December 26, 2016 Report Share Posted December 26, 2016 Same problem here. I get the MS Visual C++ Runtime Error message right after typing in the master password. The error text is: Runtime Error! Program: C:\Program Files (x86)\Enpass\Enpass.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Win 10 version 1511 build 10586.713 Sync with OnDrive Link to comment Share on other sites More sharing options...
Joel Posted December 27, 2016 Report Share Posted December 27, 2016 Same problem, Windows7 family edition 64bits Thank you for the version 5.3 link Link to comment Share on other sites More sharing options...
Manuel Posted December 27, 2016 Report Share Posted December 27, 2016 Same problem (Visual C++ Runtime Error) with Enpass 5.4.0.4 and Enpass Beta 5.4.0.2 Windows 10 pro 64bit Version 1607 Build 14393.576Sync with GoogleDrive Link to comment Share on other sites More sharing options...
lazyboy Posted December 27, 2016 Report Share Posted December 27, 2016 The same problem. And I'm back to 5.3.0.1 I have tweet this problem and @ your team, but I didn't get any answer. Awful. Hope you can fix this ASAP. Link to comment Share on other sites More sharing options...
capli Posted December 30, 2016 Report Share Posted December 30, 2016 the same problem. Windows 10. 8 days since first reported. let's see how good they are in Enpass with patches. Link to comment Share on other sites More sharing options...
erwi5 Posted December 30, 2016 Report Share Posted December 30, 2016 Why is the distorted version still distributed? Link to comment Share on other sites More sharing options...
bme Posted December 30, 2016 Report Share Posted December 30, 2016 Same here, Windows 10 64b, WebDAV sync. Crashes with runtime error (same as above) after typing password. Working perfectly until Enpass asked me to update. Tried to reinstall but unfortunately same thing, and only the latest (non-working) version are available for download from enpass.io. From event log: Faulting application name: Enpass.exe, version: 0.0.0.0, time stamp: 0x0538bc38 Faulting module name: libstdc++-6.dll, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0x40000015 Fault offset: 0x0001f11d Faulting process id: 0x23d0 Faulting application start time: 0x01d262cd0243b251 Faulting application path: C:\Program Files (x86)\Enpass\Enpass.exe Faulting module path: C:\Program Files (x86)\Enpass\libstdc++-6.dll Report Id: f683e241-7073-4020-95c1-e4779fe3e9cf Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
erwi5 Posted January 2, 2017 Report Share Posted January 2, 2017 is there any news? Link to comment Share on other sites More sharing options...
Nodoka Posted January 3, 2017 Report Share Posted January 3, 2017 same problem, win 10 x64 obviously no problem on linux. Link to comment Share on other sites More sharing options...
Guest Vikram Dabas Posted January 3, 2017 Report Share Posted January 3, 2017 Hi All, Sorry for the trouble guys! The issue has been resolved and an update v.5.4.1 with the fixes has been rolled out. Kindly update your Enpass app asap. Cheers! Link to comment Share on other sites More sharing options...
Nodoka Posted January 4, 2017 Report Share Posted January 4, 2017 thanks now it's work 1 Link to comment Share on other sites More sharing options...
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