AutoFill Errors out

[el_chiefo]

Hello, I just purchased an new iPhone Max Pro and restore my Enpass purchase. Under AutoFill Passwords, I have both Keychain and Enpass enabled. Whenever I try to use Enpass to autofill a password, it errors out with "Failed to receive information from the Enpass app." I have to resort to switching back and forth from the Enpass app to the login screen of the application. 

I have included a screenshot. Thank you

[Jonas EnP]

Same for me on a iPhone 11Pro (not max). But a bit worse here. We don’t see error. All are same but error message are hidden (just blue there) 

[el_chiefo]

So nothing from the dev team or mods? What can I do to fix this? 

[Jonas EnP]

Here are images of my unlocking from iPhone 11 Pro (not Max). 
 

1. enter autofill info from iOS Safari autofill (no image)

2. Face ID try to reach Enpass info (first image that Face ID = ok)

 

3. Error message “Försök igen” pops up, that is Swedish for “try again” (image 2)

 

 

4. Got stuck with a blue image and can’t do anything. (Image 3)

 

 

Edited October 5, 2019 by Jonas EnP
Edit image order

[Jonas EnP]

This case are finally Solved!
I did such a user error. Had only tried to disable/enable FaceID. 
and just thought that I’ve been smart and reinstalling the app. 
 

I guess that the bits for FaceID was missing in transferred app from TouchID phone. 
 

This one are solved now for me.   

Solution for me:
Remove and reinstall app!

Edited October 8, 2019 by Jonas EnP
The solution are for me. Maybe not for topic crceator.

[Jonas EnP]

On 9/27/2019 at 4:59 PM, el_chiefo said:

Hello, I just purchased an new iPhone Max Pro and restore my Enpass purchase. Under AutoFill Passwords, I have both Keychain and Enpass enabled. Whenever I try to use Enpass to autofill a password, it errors out with "Failed to receive information from the Enpass app." I have to resort to switching back and forth from the Enpass app to the login screen of the application. 

I have included a screenshot. Thank you

@el_cheifo

Solution seems to be that you have to:

Reinstall the app  (worked for me)

 

How to reinstall:

1. Delete app.

2. Reinstall app from AppStore. 

3. press the purchase of app. 

4. Use “restore purchase”-button. 

5. Add your files from sync backups again and start enjoy the awesome app again!

 

Error seems to be caused for me by: 

iOS 11+ transfer to new iPhone on startup of your new iPhone. 

For me it didn’t install then with all correct bits for my new phone. 

Old iPhone 7 settings:
Touch ID (with another type of security chip that couldn’t contain keyfile) and screen resolution 750x1334 px.

And that Enpass-app just seemed to get copied with wrong bits then for new iPhone.

New iPhone 11 Pro settings:
FaceID (with newer security chip that could contain the keyfile in memory) and a screen resolution of 1125x2436 px.

 

So solution for me was: 
Remove old app with old iPhone settings transferred, and install again with new iPhone settings. 
 

Just keep installing updates on top of the wrong transferred app, will never solve your errors. 
(if not Enpass implements a good check for old bits/settings and then make a good fix package that runs if old bits/settings are found).