durnoy Posted March 30, 2017 Report Share Posted March 30, 2017 If I exit Enpass (no matter if was locked or unlocked), an error dialog box pops up - attached. After I click on either of the buttons, EnpassHelper.exe process remains in the background. Then if I run Enpass again, a new instance of EnpassHelper is started as expected. Then if I exit Enpass, the same error shows up, and now I have two background EnpassHelper.exe processes. OS: Windows 7 Ultimate x64 Link to comment Share on other sites More sharing options...
Sunil Kumar Posted March 30, 2017 Report Share Posted March 30, 2017 Hi @durnoy Thanks for taking the time to let us know. We are aware of this issue and it will be fixed in the next update. Till then I request you to please bear with us. Link to comment Share on other sites More sharing options...
Judy Posted April 25, 2017 Report Share Posted April 25, 2017 Hi Sunil, i just updated to V 5.5.3 and I still get this error. When updating , I also received numerous .dll errors. Thanks Link to comment Share on other sites More sharing options...
Anshu kumar Posted April 27, 2017 Report Share Posted April 27, 2017 Hi @Judy Sorry to hear about your trouble and I apologize for the inconvenience. Before installing the update, please make sure that the existing Enpass app is completely closed (even from System tray or Menu bar) and if you are using your system as a multi-user please make sure Enpass app is closed from all user accounts. Also, open Task manager -->Details--> and check if Enpass app is there or not? If yes, please quit it first and try to update again. Hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts