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vilsa

Sync does not work

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I am using Enpass on Windows, Mac and iOS. I use Google Drive to sync the enpass database. This worked fine for a long time, but recently I saw in the settings on Windows that the last sync was performed on October 24, 2016 and the last try was on November 7, 2016. When I click snyc now, the button turns inactive but nothing seems to happen. Even the last try date does not update. Similarly, on iOS, the last sync was on January 29, 2017. Here I can tap sync now and the last try date will update, but the snyc is not performed. By the way, I never received any error message on any system, that is why I only discovered this by chance. I checked with a new entry that I created on Windows and it is not displayed in iOS or the Mac version. How can I get the sync working again without losing any data? None of the local databases contains all logins since I created or changed some on all devices.

Edited by vilsa

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Hi @vilsa 

Sorry to hear about your trouble and I apologize for the inconvenience.

For quick troubleshooting, please disconnect the sync from all devices and reconnect again (to same Google account). Now do some sample changes in one device like mark any item to favorite, add a new item, add a new folder, and see if the changes got reflected in other devices. Please make sure Date and Time settings set to Automatic on all devices.

Cheers!

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