pstewart Posted November 13, 2019 Report Share Posted November 13, 2019 Hi, I upgraded to enpass premium on my iPhone through the apple app store, however when I attempt to 'Restore Purchase' in the enpass application on my windows 10 desktop I get the following error message: Error while restoring purchase. Error code: 305 I'm unable to upgrade enpass on my windows 10 machine. I've tried closing and reopening the enpass app, rebooting the machine, but I get the same error every time. Has anybody experienced this issue and successfully resolved? Thanks Link to comment Share on other sites More sharing options...
malpass51 Posted November 20, 2019 Report Share Posted November 20, 2019 Quote I have the same error 305 and have emailed support no answer as yet Link to comment Share on other sites More sharing options...
FABIOFARIAS Posted November 21, 2019 Report Share Posted November 21, 2019 I am having trouble restoring the purchase on windows 10 too. But my error code is: 304 Link to comment Share on other sites More sharing options...
tbritton Posted November 21, 2019 Report Share Posted November 21, 2019 I already owned this app and a premium customer. I just did an update the app asked me to do, so I did it. Now the application is tilling me to register and doesn't recognize my email. When I try to restore my PURCHASED install I get an error 305. I am not impressed with how Enpass has handled this and hope that they will correct this ASAP. Otherwise I think we PAID users should go on a campaign to warn people away from the product. Link to comment Share on other sites More sharing options...
pstewart Posted December 16, 2019 Author Report Share Posted December 16, 2019 Here's the response I received from Enpass: Please note that Enpass is a platform-specific purchase. Enpass has to be bought separately for each platform. However, if you have already made a purchase on iOS, we'll request you to wait and not purchase Enpass for Windows for a couple of days as Enpass is moving to a subscription-based model. This will allow the existing users to restore their purchase on any platform. For more details, please read the blog here. I was able to upgrade Enpass on my windows device shortly afterwards. Although the message mentions a transition to a subscription model, I haven't been charged anything additional - yet! Link to comment Share on other sites More sharing options...
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