oaks Posted May 11, 2017 Report Share Posted May 11, 2017 hello, i am a happy enpass user on ios, mac and windows. the database is synced over webdav with my nas at home. webdav is not directly reachable over internet, so from outside i connect through vpn. everything works fine, except on my work pc with windows 10 64bit. from work i have a permanent vpn connection to home and immediately after starting the app, enpass is able to sync without any problem. but after some time enpass is running (can be days), it does not sync anymore. when opening the app it shows the sync spinner rotating but it will never finish. after quitting enpass and restarting the app, sync works again. it seems that sometimes the sync process hangs and that there is no timeout in this situation, as the spinner goes on forever.. bye, oskar Link to comment Share on other sites More sharing options...
oaks Posted July 6, 2017 Author Report Share Posted July 6, 2017 hello there, does nobody have an idea of what could cause this behavior? nb: what i didn't say is that the app is always open in the background and i restart down my pc only for windows updates. when it happens i quit enpass and restart it and sync works again. bye, oskar Link to comment Share on other sites More sharing options...
Anshu kumar Posted July 7, 2017 Report Share Posted July 7, 2017 Hi @oaks Sorry to hear about the trouble you are going through, skipping this thread was just an oversight. If you don't mind, can you please drop us an email at support@enpass.io mentioning a link to this discussion with these details and it would be great if you can share a demo account of your WebDAV so that we can take a closer look into this issue. Currently which Enpass version are you using? Does the sync break after waking up the system from sleep mode or any other instance? Thanks for your co-operation! Link to comment Share on other sites More sharing options...
Recommended Posts