Opening vault is very slow

[Lugotal]

Hey there!

when opening my vault, Enpass freezes for about 30 seconds or so while it is opening the vault.

My vault contains about 1200 items - is this performance expected or is this an issue with Enpass?

Would be great if the performance could be improved in some way.

[Natalie John]

May be your internet is slow.

[electrolund]

I'm seeing this behavior on Windows too. I have version 6.4.1 (642).

I have Enpass installed on two Windows machines, same version for each.  I do not see this behavior on the other machine.

[Garima Singh]

Hey All,

Thanks for posting this.

We will soon be releasing an updated version of Enpass. Please stay tuned and revert us back if you face the same issue on the same version.

Thanks.

[Markbe]

I am seeing this same behavior. Syncing 6.4.1 to existing webdav (Nextcloud). Behavior was not there in previous release.

Mark

[Garima Singh]

Hey @Markbe,

Welcome to the forum!

We are aware of this issue and our team is already working towards a fix. Please co-operate with us.

Thanks.

[Garima Singh]

Hey @Markbe & @electrolund& @Lugotal

Please share the below details:
1. Number of Vaults?
2. Vaults synced to clouds or not?
3. Backup file size?
4. Number of attachments?
5. Windows OS version?

Thanks.

[Lugotal]

Hi!

Here you go:
1. Just one
2. Synced to Google Drive
3. A little over 3MB
4. No attachments
5. Windows 10 Edu x64 Build 18363

 

Thanks for looking into this. :)

[Garima Singh]

Hey @Lugotal

Thanks for sharing the details.

I have shared the inputs to the concerned team to look into the issue.

Thanks for the co-operation.

[Markbe]

1. One
2. Yes / NextCloud (WebDav)
3. 1150 KB
4. 0
5. Windows 10 pro - 10.0.18363 Build 18363

Edited April 28, 2020 by Markbe

[Pratyush Sharma]

Hi @Markbe,

Thanks for sharing the details.

We need a little more input from your side can you please try to disconnect the sync and check if the issue persists. Also, let us know which Enpass version you are using so we can further investigate.

[Markbe]

Hi Pratyush,

I disconnected the sync and re-connected it and it 'appears' to have fixed the issue. I'll run with this for a while and update this thread if this change.

Thanks!

[Pratyush Sharma]

Hi @Markbe,

Thanks for sharing the feedback. If the issue persists, revert to us so we can further investigate.

[Markbe]

The problem came back. It was working well for a small amount of time, but now it's got the long lag right after opening.   (Basically when it does a sync).

 

[Pratyush Sharma]

Hi @Markbe,

Thanks for writing back in.

Please let us know are you facing this issue only when the Enpass app is connecting to the sync.

[Markbe]

Yes. It's typically when the app first starts up as it's checking for a change. Whenever I add/change an entry it causes the sync to fire again which freezes the app.
If I can avoid a sync check, it appears to work fine.

 

[Garima Singh]

Hey @Markbe

Thanks for notifying.

I have shared the inputs to the QA team to look into the issue.

Thanks for the co-operation.

[Garima Singh]

Hey @Markbe

Thanks for the patience.

We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update.

Thanks for your co-operation.