Enpass redirection fails

[Lukasaz1999]

Hello everybody,

today i changed my masterpassword for enpass. After that i set up the synchronization on every device I have again. On my android devices and Windows 10 desktop everything was fine, but I have a struggle with Linux Ubuntu and enpass. I wanted to set up the synchronisation but the redirection to enpass after entering my onedrive-password fails. What can I do?

Enpass ist just doing nothing after the device is authorized. Web page of enpass is opened in chrome, becaus the page fails loading in firefox.

Edited January 2, 2020 by Lukasaz1999

[Tahreem]

Hello @Lukasaz1999,

Sometimes a simple restart of the system troubleshoots the issue. In case if that doesn't help, try the following steps:

1. Open app and click Menu bar > File > Backup > Save it.
2. Reinstall the app.

Create a new database and enable sync. Check and let me know if you still encounter any problem.

[Lukasaz1999]

I restarted my system many times, but it did not help. I did the steps in you told me, but it did not help either. I reinstalled enpass many times, no change. Problem is still there.

[Kashish]

Hello @Lukasaz1999,

Thanks for your reply.

Please try running the following commands on your Linux system's terminal: 
sudo update-desktop-database
sudo update-mime-database /usr/share/mime

Try rebooting your system after running the above commands and check if issue fixes.

Thanks.

[Lukasaz1999]

I tried those two commands but I still had no success

Edited January 18, 2020 by Lukasaz1999

[Lukasaz1999]

Actually installing Linux again helped to solve the problem. I am using an other ubuntu based distribution now and everything works fine.

[Tahreem]

@Lukasaz1999,

Glad to know that. Let us know in case you have any questions.

[Lukasaz1999]

Hello, 

recently I changed the credentials of my microsoft account which i use to sync enpass with. The the problems startet again. The redirection fails. In my case it was not bad because I performed an upgrade on my linux mashine to ubuntu 20.04 and after installing enpass I was able to sync again.

[Pratyush Sharma]

Hi @Lukasaz1999,

Thanks for writing back in.

I have noted down your feedback and forwarded to the concerned team team.

[Lukasaz1999]

Thanks a lot. I hope I can make enpass better by reporting this bug/error.

[Pratyush Sharma]

Hi @Lukasaz1999,

We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch.