Family sharing of OneDrive on Windows 10 not working

[FishBed]

l use OneDrive to sync my Enpass vault to my Windows 10 laptop and my IOS phone.  All works fine.  I then shared my OneDrive to my Wife's email address and her IOS phone gets all of the updates I make on my OneDrive Enpass Vault.  But even when I can see the date change on the Enpass Vault file while viewing OneDrive on her Windows 10 laptop because I made a change and synced it on my Laptop or IOS phone, I am  still unable to get the Enpass app on her Laptop to sync with the shared file.  I have reinstalled, erased data, and done everything I can think of, but it still tell me the following,

"Sorry, we could not find Enpass 6 data on this OneDrive account"..  And since I am a brand new user in the last month or so, I believe that I have had no other kind of data.

Any ideas, I would like my Wife's laptop to work like her IOS phone, my IOS phone, and my laptop does.  BTW, both phones are 7 Plus

[Garima Singh]

Hi @FishBed

Welcome to the forum!

To know how to share a vault with your wife, please refer to this FAQ. Let us know if you have any queries along with the Enpass version using on each device.

Thanks.

[FishBed]

From the Welcome Page, and selecting the "Restore from Cloud" , then clicking OneDrive, I get the message I stated before.  "Sorry, we could not find Enpass 6 data on this OneDrive account".  Could you please re read what my first question was and tell me why my wife's Windows 10 sees the dates change in File Explorer the OneDrive Vault file and yet her windows 10 enpass app gets the Sorry message.  The windows version seems to be 633, What ever the latest download from your website is.  The IOS is version 6.3.2

C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.33.596.0_x86__fwdy0m65qb6h2\EnpassFiles

[Garima Singh]

Hi @FishBed

Thanks for writing back.

Could you please login to your one-drive account with which you have synced the data using your default browser and and check if the Enpass folder is available there with the data on it. If yes, please share a screenshot of the folder inside of the Enpass app.

On 2/29/2020 at 8:32 PM, FishBed said:

wife's Windows 10 sees the dates change in File Explorer the OneDrive Vault file and yet her windows 10 enpass app gets the Sorry message.

Please share the screenshot of the error and the exact version of Enpass you and and your wife using on each device to sync the data with one-drive so that we can investigate it better.

Thanks.