Onedrive Sync Error

[gregorzrh]

When I try to sync I get the Error 1208500 on Personal and Ondrive for Business also.

[Garima Singh]

Hi @gregorzrh,

We are sorry for the inconvenience caused to you.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here.

If this doesn't help, please share the device detail along with Enpass version.

Thanks!

[gregorzrh]

I am new on Enpass and use alle recent Verions like 6.4. So I hasn!t used any older clients before.

[Garima Singh]

Hi @gregorzrh

Thanks for writing back.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again.

If your problem persists, please share the following details so that we can investigate where the problem could be.

• On which all devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Please log in on your One-Drive account and check how many Enpass folders are there in the One-drive account? 

Thanks!

[Jameswalter]

•     Take a manual backup of the Enpass data on all the devices.
•     Disconnect the sync on all devices that are synced with Onedrive.
•     Remove the folders Enpass and Enpass1 on One-drive account.
•     Re-set up the sync with One-drive on all the devices and check.

Regards,
James

 

[sploshward]

Many thanks for the feedback. I did a backup on Enpass data and it worked great. 

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