SR68503 Posted March 6, 2020 Report Posted March 6, 2020 I have been using Enpass on my Debian 8 workstation since the days of version 5. My desktop environment is KDE 4.14.2. They are still getting LTS updates, and I run updates regularly. When Enpass upgraded to 6.4.0.631, it failed to launch. When I tried launching it in my terminal, I got: /opt/enpass/Enpass: error while loading shared libraries: libxkbcommon-x11.so.0: cannot open shared object file: No such file or directory So, I figured I'd install the package to give it what it seems to want now. After I installed libxkbcommon-x11-0 I got this output instead: /opt/enpass/Enpass: /usr/lib/x86_64-linux-gnu/libxkbcommon-x11.so.0: no version information available (required by /opt/enpass/Enpass) /opt/enpass/Enpass: /usr/lib/x86_64-linux-gnu/libxkbcommon.so.0: no version information available (required by /opt/enpass/Enpass) /opt/enpass/Enpass: /lib/x86_64-linux-gnu/libdbus-1.so.3: no version information available (required by /opt/enpass/Enpass) /opt/enpass/Enpass: relocation error: /opt/enpass/Enpass: symbol dbus_message_get_allow_interactive_authorization, version LIBDBUS_1_3 not defined in file libdbus-1.so.3 with link time reference I ended up removing Enpass, then installing the older version with: sudo aptitude install enpass=6.3.3.601 And it launches again. I ran another backup of my vault and put the package on hold for now, but I would like to have any and all security updates in the latest version. How can I get the latest version running?
Garima Singh Posted March 6, 2020 Report Posted March 6, 2020 Hi @SR68503 Sorry for all the trouble you are going through. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
woodyb12 Posted March 6, 2020 Report Posted March 6, 2020 I am using MX-Linux 18.3 continuum and I used the MX Software Installer and downgraded to Enpass 6.0.0. It's called Enpass Beta in the Package List. I did a little searching around the Enpass site, and, it appears to me that Enpass is either going to a "Pay-to-use" version; or, has already reached that phase. So! Maybe there the problem lies.
MyLinux Posted March 6, 2020 Report Posted March 6, 2020 (edited) Same problem here! When I type the password to open the application it closes. I uninstalled and installed again. I use the latest version 6.4.0.631 and Debian 9. This is the log. 12:49:22 gnome-shell: Window manager warning: Invalid WM_TRANSIENT_FOR window 0x2400006 specified for 0x2400004 (Enpass Set). 12:35:01 gnome-software: 15:35:01:0845 As failed to rescan: Failed to parse /usr/share/applications/enpass.desktop file: cannot process file of type application/x-desktop 12:35:00 gnome-software: 15:35:00:0254 As failed to rescan: Failed to parse /usr/share/applications/enpass.desktop.dpkg-new file: cannot process file of type text/plain 12:31:14 Enpass: Numeric mode unsupported in the posix collation implementation 12:31:14 Enpass: Case insensitive sorting unsupported in the posix collation implementation 12:31:14 Enpass: QQmlComponent: Created graphical object was not placed in the graphics scene. 12:30:47 Enpass: Numeric mode unsupported in the posix collation implementation 12:30:47 Enpass: Case insensitive sorting unsupported in the posix collation implementation 12:30:47 Enpass: QFile::remove: Empty or null file name 12:30:47 Enpass: QQmlComponent: Created graphical object was not placed in the graphics scene. The last line of the log appears repeatedly. Another bug, the window 'Crash Report Enpass' keeps opening after sending the report. Thanks! Edited March 6, 2020 by MyLinux Adding more information
Gwen Prill Posted March 6, 2020 Report Posted March 6, 2020 (edited) Confirmed on MX Linux 18.3 (Debian 9) I am having same problem. Application crashes as soon as lancuhed. Some problem with the latest update. please fix For anyone that wants to rollback to the previous working version you first need to download the previous package by goin to this link: https://apt.enpass.io/pool/main/e/enpass/enpass_6.3.3.601_amd64.deb And after that you can rollback the software by using this command at the terminal: sudo dpkg -i enpass_6.3.3.601_amd64.deb You may see some errors at the command line but it should still work. Edited March 9, 2020 by Gwen Prill added more info
Comeylo Posted March 7, 2020 Report Posted March 7, 2020 Confirmed on Deepin 15.11 (debian 9) Rollback : downgrading enpass from 6.4.0.631 to 6.3.3.601 works. Even though it crashed when connecting to password storage provider, relaunching a second time worked okay. Waiting for a fix for 6.4. Cheers
oliwor Posted March 14, 2020 Report Posted March 14, 2020 Its the same for me since a few days: oliver@olivers-thinkpad:~$ /opt/enpass/Enpass (Enpass:8617): Gtk-WARNING **: Theme parsing error: gtk.css:1416:24: Not using units is deprecated. Assuming 'px'. QQmlComponent: Created graphical object was not placed in the graphics scene. QQmlComponent: Created graphical object was not placed in the graphics scene. QFile::remove: Empty or null file name Case insensitive sorting unsupported in the posix collation implementation Numeric mode unsupported in the posix collation implementation LMDE3 (Linux Mint, Debian Stretch) with Cinnamon DE Can't use Enpass anymore. Its one of my most used applications. Please fix this as soon as possible.
Mathijs Posted March 15, 2020 Report Posted March 15, 2020 Now Enpass 6.4.0. 631 on my Linux Mint 17.3 has stopped working, I want to go back to the previous working version. Where can I download it? Its a serious problem now that the operation is failing.
Gwen Prill Posted March 15, 2020 Report Posted March 15, 2020 Like I said in my post above if you want to rollback to the previous version with Debian or ubuntu then follow these instructions: For anyone that wants to rollback to the previous working version you first need to download the previous package by goin to this link: https://apt.enpass.io/pool/main/e/enpass/enpass_6.3.3.601_amd64.deb And after that you can rollback the software by using this command at the terminal: sudo dpkg -i enpass_6.3.3.601_amd64.deb You may see some errors at the command line but it should still work.
SR68503 Posted March 17, 2020 Author Report Posted March 17, 2020 (edited) On 3/15/2020 at 2:26 PM, Mathijs said: Now Enpass 6.4.0. 631 on my Linux Mint 17.3 has stopped working, I want to go back to the previous working version. Where can I download it? Its a serious problem now that the operation is failing. Since I had the repository installed via the instructions here, and I had updated, my system had the older version cached. To see which versions are available for you to install, you can use: sudo aptitude versions enpass And then, install the exact version you need using the command in my first post. If you don't have aptitude installed, you may be able to do the same with apt-get instead. I like aptitude for reasons that are divergent from this thread, and have not tested other methods, so I cannot speak for them. Edited March 17, 2020 by SR68503
Pratyush Sharma Posted March 17, 2020 Report Posted March 17, 2020 Hi All, Sorry for the trouble you are going through. We have reproduced this issue at our end, and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!
oliwor Posted March 22, 2020 Report Posted March 22, 2020 Yesterday the Mint Team released LMDE 4 Debby based on Debian Buster. I upgraded my distro and Enpass works again finally. 1
SR68503 Posted March 22, 2020 Author Report Posted March 22, 2020 (edited) 9 hours ago, oliwor said: Yesterday the Mint Team released LMDE 4 Debby based on Debian Buster. I upgraded my distro and Enpass works again finally. Debian 10/Buster does not seem to have the issue. But not everyone can upgrade all their systems to Buster right away, and some users may be counting on the LTS support so they can make it to the next time they can upgrade their OS. Stretch continues to receive LTS for another two years, for instance. Edited March 22, 2020 by SR68503
Mathijs Posted March 26, 2020 Report Posted March 26, 2020 On 15-3-2020 at 19:30, Gwen Prill said: Like I said in my post above if you want to rollback to the previous version with Debian or ubuntu then follow these instructions: For anyone that wants to rollback to the previous working version you first need to download the previous package by goin to this link: https://apt.enpass.io/pool/main/e/enpass/enpass_6.3.3.601_amd64.deb And after that you can rollback the software by using this command at the terminal: sudo dpkg -i enpass_6.3.3.601_amd64.deb You may see some errors at the command line but it should still work. https://apt.enpass.io/pool/main/e/enpass/enpass_6.3.3.601_amd64.deb will not download 6.3.3.601 but the latest not working 6.4.0.631 version. But thnx SR68503, sudo aptitude install enpass=6.3.3.601 brought my Enpass back to life :-) Mathijs
noName Posted March 30, 2020 Report Posted March 30, 2020 Same result here : Debian GNU/Linux 9.12 (stretch) -- 4.9.0-11-amd64 #1 SMP Debian 4.9.189-3+deb9u2 $ /opt/enpass/Enpass QQmlComponent: Created graphical object was not placed in the graphics scene. [...] QQmlComponent: Created graphical object was not placed in the graphics scene. QFile::remove: Empty or null file name Case insensitive sorting unsupported in the posix collation implementation Numeric mode unsupported in the posix collation implementation Segmentation fault Sadly went back to the previous version...
Gwen Prill Posted April 22, 2020 Report Posted April 22, 2020 Hi, It has been 46 days since the package no longer works on Debian 9. I ask tech support to please fix this. Leaving us for over 1 month without a solution is very unfair. We paid money for this software. Version 6.4.1.643 is also broken. Only 6.3.3.601 is working.
Garima Singh Posted April 23, 2020 Report Posted April 23, 2020 Hey @Gwen Prill Sorry for the trouble. We're finding the cause for this behavior. We'll update as soon as we have a fix. Thanks for the co-operation.
Juliano Posted July 21, 2020 Report Posted July 21, 2020 Hi Enpass Team, I have the same trouble descript here. My Debian 9 not work anymore with enpass. Some good News?
Pratyush Sharma Posted July 22, 2020 Report Posted July 22, 2020 Hi @Juliano, Sorry for the trouble you are going through. Our team is working on this issue, and we will keep you update once we hear from them. Meanwhile, please try to update your OS and share the findings.
Garima Singh Posted September 10, 2020 Report Posted September 10, 2020 Hi @Juliano & @Gwen Prill& @oliwor @Mathijs We have recently released an updated version of Enpass for the Linux platform. It is version 6.5.0. Could you confirm if the new version resolves this issue? Thanks for the co-operation.
oliwor Posted September 10, 2020 Report Posted September 10, 2020 (edited) WTF? As I mentioned in MARCH (5 month! ago) I updated to Buster, where this issue does not occur. Now you want a statement if an issue that dont effect me since march is resolved? Do you read the stuff you wrote? But the more important question: Why do you closed the thread with an actually occuring issue without any reason? Why dont you ask your question in that thread, instead of closing without comment? I am a little bit shocked by the nature of your support Edited September 10, 2020 by oliwor
Garima Singh Posted September 11, 2020 Report Posted September 11, 2020 Hey @oliwor Apologies for the same. The WebDAV forum had been accidentally locked. We have now unlocked it.
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