Hello, I am using Enpass on my Mac, Iphone Xs and Windows10 with iCloud.

Since the synchronisation between Mac and iPhone works as desired, the synchronisation between Windows and Mac or Windows and Iphone does not work!

While I see the "time stamps of synchronisation" on Mac or iPhone when I press "sync now", there is no time stamp on Enpass in Windows althoug I pressed "sync now".

That's really frustrating since I updated a lot of passwords and more on my Enpass in Windows. All the new data is neither synched with my Mac or iPhone.

Is there a bug? Thank you for support.

Kind regards, Tim

Root cause: automatic update on windows did not work. Version from Windows Appstore causes the problem.

Solution:

1. create local Backup with Enpass

2. deinstall Enpass

3. download an install it from (https://dl.enpass.io/stable/windows/setup/6.4.0.631/Enpass-setup.exe)

!!!! Do not use Microsoft APP Installation --> this version does not work properly !!!!

4. open backup with Enpass to restore your data

5. connect to your iCloud account

6. try to sync now with your iCloud account. If there appears a time stamp, everything works as it should.

Edited March 26, 20205 yr by MrRobot

Hi @MrRobot

Thanks for describing the solution.

I am glad to know that you have managed to resolve the issue by yourself.

Thanks.

Dear @Garima Singh

Are you working on the fix for the windows app version? I have the same problem here with the sync, using the windows app version.

Thanks in advance.

Hey @bluefo

Sorry for the inconvenience.

I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.1) in which we have fixed the iCloud issue. Please update the app and share the findings here.

Thanks.

Hello @Garima Singh . Today the same problem appeared. It seems that the solution just worked for a short time. Please fix this bug. Best regards

Edited March 30, 20205 yr by MrRobot

Hi @MrRobot,

Sorry for the inconvenience.

I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.2). Please update the app and share the findings here.

Thanks.