MrRobot Posted March 26, 2020 Report Share Posted March 26, 2020 Hello, I am using Enpass on my Mac, Iphone Xs and Windows10 with iCloud. Since the synchronisation between Mac and iPhone works as desired, the synchronisation between Windows and Mac or Windows and Iphone does not work! While I see the "time stamps of synchronisation" on Mac or iPhone when I press "sync now", there is no time stamp on Enpass in Windows althoug I pressed "sync now". That's really frustrating since I updated a lot of passwords and more on my Enpass in Windows. All the new data is neither synched with my Mac or iPhone. Is there a bug? Thank you for support. Kind regards, Tim Link to comment Share on other sites More sharing options...
MrRobot Posted March 26, 2020 Author Report Share Posted March 26, 2020 (edited) Root cause: automatic update on windows did not work. Version from Windows Appstore causes the problem. Solution: 1. create local Backup with Enpass 2. deinstall Enpass 3. download an install it from (https://dl.enpass.io/stable/windows/setup/6.4.0.631/Enpass-setup.exe) !!!! Do not use Microsoft APP Installation --> this version does not work properly !!!! 4. open backup with Enpass to restore your data 5. connect to your iCloud account 6. try to sync now with your iCloud account. If there appears a time stamp, everything works as it should. Edited March 26, 2020 by MrRobot 1 Link to comment Share on other sites More sharing options...
Garima Singh Posted March 27, 2020 Report Share Posted March 27, 2020 Hi @MrRobot Thanks for describing the solution. I am glad to know that you have managed to resolve the issue by yourself. Thanks. Link to comment Share on other sites More sharing options...
bluefo Posted March 27, 2020 Report Share Posted March 27, 2020 Dear @Garima Singh Are you working on the fix for the windows app version? I have the same problem here with the sync, using the windows app version. Thanks in advance. Link to comment Share on other sites More sharing options...
Garima Singh Posted March 27, 2020 Report Share Posted March 27, 2020 Hey @bluefo Sorry for the inconvenience. I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.1) in which we have fixed the iCloud issue. Please update the app and share the findings here. Thanks. Link to comment Share on other sites More sharing options...
MrRobot Posted March 30, 2020 Author Report Share Posted March 30, 2020 (edited) Hello @Garima Singh . Today the same problem appeared. It seems that the solution just worked for a short time. Please fix this bug. Best regards Edited March 30, 2020 by MrRobot Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 31, 2020 Report Share Posted March 31, 2020 Hi @MrRobot, Sorry for the inconvenience. I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.2). Please update the app and share the findings here. Thanks. Link to comment Share on other sites More sharing options...
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