Enpass on my Mac lost the connection to iCloud Drive

[Tranel]

Hi

Since a week or so Enpass is loosing contact to iCloud Drive and I have to reauthenticate it all the time. I believe it is since the suppl. update for 10.15.4. Does anybody have a solution?

Guido

[Pratyush Sharma]

Hi @Tranel,

We are sorry for the inconvenience caused to you.

Please have a look at this FAQ and revert to us if the issue persists.

[Casual User]

This affects me too. The FAQ is not really helpful. Current iCloud login page looks different, and never offers "Keep me logged in" button. I also keep being logged out of iCloud in Enpass almost every day, on two different Macs. This started around the time of 10.15.4 update.

[Garima Singh]

Hey @Casual User

Welcome to the forum!

Please share the following details so that we can investigate where the problem could be-

• On which device and OS version are you having this issue?
• Which Enpass version are you using on the same device?
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?
• If possible, please share the screenshot of the issue/error?

Thanks!

[Guest]

As I am seeing this problem as well I can add some input.

1. I see it on iOS 13.3.1,  OS-X 10.15, Windows 7, Ubuntu 18.04 LTS, Android Pie
2. All running the latest Enpass version (I checked for updates when I had the issue)
3. All devices update time automatically
4. The last sync time is not displayed (blank) and there is no warning about unable to sync  like I see when using WebDAV
5. I don't have a screen capture at the moment

Like Casual User the iCloud login screen from OS-X has no "keep me logged in" check-box, but from Windows and Linux is does have the check-box and I have it ticked, however the connection has to be re-established every few hours on any of the platforms I use.

 

[Garima Singh]

Hey @xyzzy & @Casual User

Thanks for sharing the details.

I have noted down this issue and notified the QA team to look into it.

Thanks for your co-operation.

[Garima Singh]

Hey Guys,

We are sorry for the inconvenience causing to you.

Our QA team has reproduced the issue and now our Dev team is working on to towards a fix. Hopefully, a fixed version will be available soon.

Thanks for the co-operation.

[Casual User]

Good to hear the issue was replicated. I assume that the data requested on April 21 by Garima is no longer necessary, but it happens on MacBook Air 2015 and iMac 4K 2019, both with latest released EnPass and Catalina. Date and time is automatically set from Apple servers. Last synched time is correctly displayed I believe.

[Pratyush Sharma]

Hi @Casual User,

Thanks for sharing the details.

Our Dev team is working on this issue. Hopefully, a fixed version will be available soon.

Thanks for the co-operation.

[Frank S]

Are there any new developments regarding this problem. Because I have to confirm the connection to icloud again and again. I like this tool a lot, but this is time consuming

[Garima Singh]

Hey @Frank S

Welcome to the forum!

Please have a look at this FAQ for quick troubleshooting. If the problem persists, please share the following details so that we can investigate where the problem could be-

• On which device and OS version are you having this issue?
• Which Enpass version are you using on the same device?
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?
• If possible, please share the screenshot of the issue/error?

Thanks.

[X-Ray]

Any news about iCloud sync? Still loosing login and need to re authenticate Enpass sync very often. 

[Pratyush Sharma]

Hi @X-Ray,

Sorry for the inconvenience caused to you.

We have already fixed this issue, please update your Enpass app to the latest version. If the issue persists, share the following details so that we can investigate where the problem could be-

• On which device and OS version are you having this issue?
• Which Enpass version are you using on the same device?

[truehumandesign]

Hi!

iCloud sync is not working for me too.

I am using macOS Catalina 10.15.4

Enpass Version: 6.4.1 (643)

I always get the error that the iCloud Session would be expired. If I sign in again it works for that session - if I reboot the mac it won't work anymore and I have to sign in again.

I hope this issue gets resolved soon - with iOS I don't have these problems...

BR

[Frank S]

I have the latest version. My MacOS is version 10.15.4

[Pratyush Sharma]

Hi @truehumandesign & @Frank S,

Thanks for sharing the details.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Also, make sure you have enabled " keep me signed in" as mentioned in this FAQ. If the issue persists, let us know.

[truehumandesign]

On 5/13/2020 at 1:33 PM, Pratyush Sharma said:

Hi @truehumandesign & @Frank S,

Thanks for sharing the details.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Also, make sure you have enabled " keep me signed in" as mentioned in this FAQ. If the issue persists, let us know.

Tried, but it is still not working. After reboot I get the same as @Frank S

[Pratyush Sharma]

Hi @truehumandesign,

Thanks for sharing the details.

Please follow the below-mentioned steps and revert to us if the issue persists:

• Take the backup of Enpass data manually on both the devices.
• Now open Enpass on your MAc device and disconnect the sync from iCloud--> While disconnecting sync from Enpass, you will have the option " Also, delete data from iCloud" Enable it and click on Disconnect button.
• Set up sync on the devices.

[truehumandesign]

@Pratyush Sharma

Done but still the same problem... (iCloud Session Expired)

Edited May 16, 2020 by truehumandesign

[Pratyush Sharma]

Hi @truehumandesign,

Thanks for your input.

I have noted down this issue and notified the QA team to look into it.

[truehumandesign]

On 5/18/2020 at 2:20 PM, Pratyush Sharma said:

Hi @truehumandesign,

Thanks for your input.

I have noted down this issue and notified the QA team to look into it.

@Pratyush Sharma - I still have the same problem with Version 6.4.2 (669) 

[Garima Singh]

Hey @truehumandesign

Sorry to hear it.

Please try the steps given here in this post. If the problem persists, please revert us back along with the device OS version so that we can investigate it further.

Thanks.

[truehumandesign]

10 hours ago, Garima Singh said:

Hey @truehumandesign

Sorry to hear it.

Please try the steps given here in this post. If the problem persists, please revert us back along with the device OS version so that we can investigate it further.

Thanks.

Dear @Garima Singh

I tried but it still does not work...

macOS Catalina 10.15.5

BR

[Garima Singh]

Hey @truehumandesign

Thanks for sharing it.

I have noted down this issue and notified the team to look into it.

Thanks for your cooperation.

[Garima Singh]

Hey @truehumandesign

Please let me know if you are still facing any issue with iCloud sync in Enpass. If "Yes", please share the Enpass version you are using.

Thanks.