Recover vault

[Chaslington]

Hi,

As a test I've done the following:

• Installed Enpass in a Virtual Box.
• Synced a test vault with a remote WebDAV server.
• Downloaded the synced files from the WebDAV server to my local computer.
• Deleted the files from my WebDAV server.
• Destroyed the Virtual Box along with Enpass and all such data.

One of the downloaded files is named "vault.enpassdbsync" and all the others end with ".enpassattach".

In an attempt to recover the test vault on my local computer I've done the following:

• Created a new vault.
• Named it "test".
• Selected "Backup File".
• Chose the file "vault.enpassdbsync".
• Entered my password.

Enpass said, "Incorrect Password."

How do I restore vaults that were synced to a WebDAV server then downloaded locally?

[Garima Singh]

Hey @Chaslington

Welcome to the forum!

I would like to share that our team is already aware of the issue and I have created an improvement ticket for the same. Meanwhile, you can restore the Enpass database by creating a zip vault.enpasdbsync and all .enpassattach files and then use that zip while restoring the backup file in Enpass. 

Thanks

[Chaslington]

I've tried zipping all the files and restoring that zip but it says, "Incorrect Password".

In fact, no matter what I try it's either "Invalid backup file" or "Incorrect Password".

If I can't restore my passwords in this manner then Enpass is way too risky to use.

[Garima Singh]

Hey @Chaslington

It might be that you're entering a different password than the one which was used to encrypt the data.

Please follow the below steps to restore the data using WebDAV sync:

• Open the particular WebDAV folder URL in a browser and paste the vault.enpassdbsync file.
• Now, open Enpass, and restore data from the same WebDAV URL. Enter the password and check if you're able to restore the data.

Let us know if you still face any difficulty.

[Chaslington]

I've already tested that and yes, I'm able to restore the vault with the same WebDAV URL.

 

[Garima Singh]

Hey @Chaslington,

Thanks for notifying us.

I am glad to know that you have managed to restore the data yourself.

Thanks!

[Chaslington]

9 hours ago, Garima Singh said:

Hey @Chaslington,

Thanks for notifying us.

I am glad to know that you have managed to restore the data yourself.

Thanks!

Oh, my god, that was never the issue.  I CAN'T RECOVER DATA THAT WAS SYNCED TO MY WEBDAV SERVER THEN DOWNLOADED TO MY LOCAL COMPUTER.

[Pratyush Sharma]

Hi @Chaslington,

Thanks for writing back in.

Please let us know if you are facing any issue so we can help you better.