sync Fresh start

[Abdullah]

Hi,

I have another account I used in my old iPod touch, it doesn't have a lot but when I want to sync it with another Android device and it asked me for the master password, it shows that it's not correct. I keeps trying but no use. So, I deleted the main folder in Google Drive so I can start fresh. It didn't work and it keeps asking the main password.

Need your help, until now I couldn't  new device setup as Enpass is the first app I install to make it easy to complete setup and installing other apps.

[Garima Singh]

Hey @Abdullah

Welcome to the forum!

Please follow the below mentioned steps:

• Disconnect Sync from all your devices which are synced from your Google Drive.
• Open Google Drive in Browser---> Goto Setting--->Select Manage Apps--->Click on Enpass Option--->Select Delete hidden App Data. (make sure that hidden data is deleted from the drive)
• Reconnect sync on all the devices from Google Drive.

Thanks.

[Abdullah]

Thanks, it's working now perfectly

[Pratyush Sharma]

Hi @Abdullah,

Thanks for notifying us. I'm glad to know that the problem has been resolved.