Fingerprint prompt blocks screen

[Rodrigo]

Quite often, if my phone's screen turns off while Enpass is open it becomes impossible to unlock my screen and use the phone again without rebooting.  Both the Android system and Enpass are configured to use fingerprint authentication.  When I turn on the phone, its desktop panel (screen that shows app icons and time) is visible, but is greyed out behind the Enpass fingerprint prompt: which is now unresponsive and the only way I have found to release the commandeered screen is to reboot the phone.

Is there anyway to get around this without constantly rebooting my phone?

Thx

[Pratyush Sharma]

Hi @Rodrigo,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Also, If possible share the screenshot of the issue so we can further investigate?

Thanks for your co-operation.

[Rodrigo]

Hi,

It's a Google Pixel running Android 10 and Enpass 6.4.3.344.  Here's a screenshot of the effect.

Thanks

[Pratyush Sharma]

Hi @Rodrigo,

Thanks for sharing the details.

Please let us know which model of Google Pixel are you using so we can investigate the issue.

[Rodrigo]

It's the first Pixel, non-XL

[Pratyush Sharma]

Hi @Rodrigo,

Thanks for sharing the details.

I have noted down this issue and notified the QA team to look into it.

Thanks for your co-operation.

 

[Garima Singh]

Hey @Rodrigo

Thanks for the patience.

We've released an updated version of Enpass(6.4.4). Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

Thanks.