Rodrigo Posted May 8, 2020 Report Share Posted May 8, 2020 Quite often, if my phone's screen turns off while Enpass is open it becomes impossible to unlock my screen and use the phone again without rebooting. Both the Android system and Enpass are configured to use fingerprint authentication. When I turn on the phone, its desktop panel (screen that shows app icons and time) is visible, but is greyed out behind the Enpass fingerprint prompt: which is now unresponsive and the only way I have found to release the commandeered screen is to reboot the phone. Is there anyway to get around this without constantly rebooting my phone? Thx Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 11, 2020 Report Share Posted May 11, 2020 Hi @Rodrigo, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Also, If possible share the screenshot of the issue so we can further investigate? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Rodrigo Posted May 12, 2020 Author Report Share Posted May 12, 2020 Hi, It's a Google Pixel running Android 10 and Enpass 6.4.3.344. Here's a screenshot of the effect. Thanks Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 13, 2020 Report Share Posted May 13, 2020 Hi @Rodrigo, Thanks for sharing the details. Please let us know which model of Google Pixel are you using so we can investigate the issue. Link to comment Share on other sites More sharing options...
Rodrigo Posted May 15, 2020 Author Report Share Posted May 15, 2020 It's the first Pixel, non-XL Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 15, 2020 Report Share Posted May 15, 2020 Hi @Rodrigo, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 19, 2020 Report Share Posted May 19, 2020 Hey @Rodrigo Thanks for the patience. We've released an updated version of Enpass(6.4.4). Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Thanks. Link to comment Share on other sites More sharing options...
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