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Henning Bull

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Hi! After upgrading my desktop(s) to the 6.4.1 version there is a yellow banner on to bottom to unlock all features for free.
Needlesss to say thet I want this. I have Enpass Pro on IOS with "All Access (lifetime)".

But here's the problem : 
The 6 digits code to recover you sendt to my emai-addressl is not received before it's code is no longer valid. Code is valid only for ten minutes. 

It takes more than 25 minutes and I think after studying the mail the delay is not on my ISP/mailprovider according to the mime text . 
The reuest was made by me in the enpass desktop app at 13:55 and in the source data :

From root Thu May 21 14:17:33 2020 Return-Path: <xxxx@mailer.enpass.io>
for <xxxxx@11.online.no>; Thu, 21 May 2020 14:17:32 +0200 Received: from xxxxx.electric.net with hostsite:2545027 (Exim 4.92.3) (envelope-from <xxxxx@mailer.enpass.io>) id xxxxxxx  for xxxxxx@11.online.no; Thu, 21 May 2020 05:17:32 -0700


Is there another way to update/recover to get around your delayed code recover emails.



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Hey @Henning Bull

Welcome to the forum!

We are sorry for the inconvenience caused to you. Could you please try again. Actually, some servers used by the email provider use some filters which results in delayed OTP messages. For more details, please refer to this FAQ.


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