Restore problem

[Luke]

I got a problem about restore my backup.  I try to restore my backup file from desktop client(mac os), here is the steps:

1.  Settings -> Auto Backups -> choose the last auto backup file from Previous Backups, try to restore.

2. click [Continue]. input the password and  restore successfully.  util this step. everything is fine.

3. then Enpass tell me, I need activate, (that's confusing, before i restored, I have activated Enpass to pro already)

4. so, I have to activated Enpass again. and try to sync data to my iCould, when i click sync, all the items is gone. seems Enpass use the remote data merge to local, but remote data is empty.( the respect result is sync my local data to remote, at least should ask me before try merge my local data, just like git, let me choose how to merge)

so, I just want to restore my local backup file and sync to iCould. what should i do? please help me, all my important data in backup file.

Edited May 28, 2020 by Luke

[Pratyush Sharma]

Hi @Luke,

Sorry for the inconvenience caused to you.

Please let us know are know are you still having your backup file or able to access all your data on any other devices so we can help you better.

 

[Casparus]

Waarom niet een duidelijkere uitleg hoe te herstellen. Het lukt mij nog steeds niet. Dit moet toch allemaal beter kunnen.

Edited June 13, 2020 by Casparus
foute spelling

[Garima Singh]

Hi @Luke and @Casparus

Sorry for the trouble you are going through.

On 5/28/2020 at 10:55 AM, Luke said:

I try to restore my backup file from desktop client(mac os), here is the steps:

1.  Settings -> Auto Backups -> choose the last auto backup file from Previous Backups, try to restore.

2. click [Continue]. input the password and  restore successfully.  util this step. everything is fine.

Please delete data from iCloud Drive before and then restore the backup saved locally in the Enpass using the above quoted steps. Once you restore the data, setup sync freshly with iCloud. To delete data from iCloud, please follow the below steps-

• Disconnect the sync from all device which is synced with iCloud.
• Now open Enpass on your PC and disconnect the sync from iCloud--> While disconnecting sync from Enpass, you will have the option " Also, delete data from iCloud" Enable it and click on Disconnect button.

Thanks.

[Casparus]

this solved mine problem Thanks

 

[Pratyush Sharma]

Hi @Casparus,

Thanks for notifying us. I'm glad to know that the problem has been resolved.