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Phantom entries created


Ishan Jalan

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  • 4 weeks later...

I have the same issue with 2 items. All other items can be deleted and right-clicking gives the normal menu. The two items will not and no content can be seen or edited.

Suggestion: It looks as if these items are the result of the first import.

Sorry: I just see that the issue from Ishan Jalan is a MAC issue. I use a WIndows 10 computer with Enpass version 6.4.3 (666)

 

 

Edited by Jos Berkers
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Hi @Jos Berkers,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which devices and OS versions are you using Enpass?
  • Which Enpass version are you using?
  • Let us know did you import the data from any other password manager?
  • Also, please try the below-mentioned steps and let us know if the issue persists.
On 6/11/2020 at 5:58 PM, Pratyush Sharma said:

Please let us know are you able to right-click on any other item so we can investigate further. Also, try to delete using the following steps:

  • Select the item which you wish to delete → Now on detail view under the options menu (⋮) select Move to trash.

Hope this helps!

 

Thanks for your co-operation.

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  • 2 weeks later...

Hi Pratyush,

1) On: Windows 10, iOS (iPhone & iPhone), Mac, Android - all latest versions

2) 6.4.3 (666)

3) Some data! Not all. From mSecure

4) The ghost-item shows no right-menu or other possibilities to handle. As selected - Right pane is blanco en right mouse button doesn't work. Tried everything.

The other items are OK te handle.

Best Jos

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  • 3 weeks later...

Hey @Jos Berkers

Could you please share these info to further investigate it.

1. If you have ever moved these items to another vault?
2. If possible, please provide a small video of the issue via mail at support@enpass.io along with this forum post link, it will help us clear understanding of the problem before further proceedings.

Note- You can hide or blur the detail mentioned under those phantom entries while sharing the video/screenshot.

Thanks for the co-operation.

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On 8/10/2020 at 1:19 PM, Garima Singh said:

Hey @Jos Berkers

Could you please share these info to further investigate it.

1. If you have ever moved these items to another vault?
2. If possible, please provide a small video of the issue via mail at support@enpass.io along with this forum post link, it will help us clear understanding of the problem before further proceedings.

Note- You can hide or blur the detail mentioned under those phantom entries while sharing the video/screenshot.

Thanks for the co-operation.

See mail

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