passwort Problem on Windows desktop

[m.fliess]

Hi,

I guess several (maybe 6 to 8) weeks ago it starts, that i could't enter my enpass from my (payed full version access) Windows destop app anymore. The Backup is synced in my dropbox and I run it also on my i-phone but a 25PW restrictet free version. Since couple weeks my windows desktop app has allways shown wrong master password.  Tryed many times to enter password by hand, by copy an paste and so on, doesn't work.

For me it was Okay for the time becaus I had the most important passwords on my iphone. But now I crashed my Iphone and I needed my enpass accass on another I phone. So I used the last Iphon backup and I opened it with enpass on my new Iphone with my standard Master password and it works again. 

Unfortunately I'm missing som passwords in the Trail I Phone version so that I have to run my Desktop version ageain to get full access to all passwords. But that doesn't work. Even I am using the same password like on my Iphone version.

Maybe good to know: In the past I changed the master password once but I changed it back and it was running with the original one again. Until the problem starts.

Anyone any Idea what happened and how to solve the problem?

Is there any difference between the two data (iphone Backup and teh enpass Sync?), How can I open specific backups with enpass. When I know the Iphone backup is running with my masterpassword, could I open this backup with desktop Enpass?

On my Iphone trial version 25 passwords are possible, but I've 40. When I delete one of the 25 shown passwords it only shows 24 passwords and not one of the others. So can I choose which 25 of 40 passwords I want to see?

Thank you for your help, because I'm little lost and I need access to several passwords.

[Garima Singh]

Hey @m.fliess

Welcome to the forum!

We are sorry for the inconvenience caused to you. To restore the purchase of Enpass, please refer to this FAQ.

If the problem persists, please update Enpass latest version from the respective Store and then follow the below steps on your iOS device-

• Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app earlier and follow the instructions.

If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same email account from which you registered the Enpass app.

If that doesn't help, please share the Enpass Purchase Receipt at support@enpass.io along with this forum link so that we can help you better.

Thanks.

[m.fliess]

That doesn't helb,

 

My IOS System ist not the Problem, I use it on Windows PC not in my mobile phone on purchased version. So I purchased another way maybe per paypal . don't know.

Is the Problem with my Password because of the end of purchasetime? normally it schould start at least in trial version but it doesn't start on windows with password Fail,

 

 

[Pratyush Sharma]

Hi @m.fliess,

Sorry for the trouble you are going through.

Please let us know if you can access all your data on any other device using the same master password.

[m.fliess]

Hi, thank you for your reply,

Yesterday i purchased a new licence on my new  IPhone to get full access at least there. And on my windows pc still the same trouble, can't open with the same master password as i opened it on Iphone.

I Think i should reset installation, but I reinstalled several times.I asked myself wy enpass never ask for the Data to open or a Name / mail where licence is registert when I had uninstall and installed new.

 

 

[Pratyush Sharma]

Hi @m.fliess,

Thanks for writing back in.

Please let us know the following details so we can help you better:

• Let us know which Enpass version are you using in your Windows device - Store or Website?
• What error do you face while entering the same master password on the Windows device?