I installed Enpass from the AppStore, on macOS Catalina. I also installed the Chrome plugin and made sure that "Open automatically on system startup" is selected.

I also set my keyboard shortcut to ⌘+x like I always do.

The problem appears when I:

1. Restart macOS
2. Open Chrome
3. Go to any website that requires credentials
4. Press ⌘+x

I get this prompt

 

And I have to press "Open Enpass" and wait, and then enter the vault password.

This takes a lot of time.

Why isn't Enpass already open?

What can I do to fix this?

Thanks

Hey @aristosv

Sorry for the inconvenience.

Please let us know the following so that we can help you better.

• Which Enpass and Enpass extension version are you using?
• Which Chrome version are you using?
• Please check if you are facing the same problem with other browsers too?
• Are you using any Antivirus or third-party security-related extension?

Thanks.

 

• Enpass v6.4.2(668)
• Chrome v83.0.4103.106 (Official Build) (64-bit)
• I don't have other browsers on my computer.
• Yes I am using Avira antivirus.

Thanks

Hey @aristosv

Thanks for sharing the details.

Could you please check by disabling the antivirus you using or you can also check by turning off the option 'Authorize Browsers with Verified Code Signature Only' in Enpass browser settings and share your findings with us.

Thanks for the co-operation.